Zhane Williams
Selden
Summary
Detail-oriented professional with 5+ years of insurance and administrative experience. Skilled in data accuracy, documentation, and supporting underwriting and claims processes. Proven ability to handle complex tasks with precision and provide strong organizational and customer service support. Seeking to leverage transferable skills in underwriting, administration, or business operations roles.
Overview
9
9
years of professional experience
Work History
Insurance Service Representative
GEICO
11.2020 - 08.2025
- Processed insurance policy changes, renewals, and endorsements with high accuracy.
- Collaborated with underwriting and claims departments to ensure compliance with company policies.
- Explained policy details, coverage, and billing to customers with professionalism and clarity.
- Maintained performance standards in accuracy, compliance, and efficiency in a high-volume environment.
- Utilized multiple systems to review, verify, and update customer and policy records.
- Analyzed customer feedback to identify trends and recommend improvements in service offerings.
- Delivered exceptional customer service to resolve inquiries and policy issues efficiently.
Sales Assistant Intern
Optimum
06.2016 - 08.2016
- Supported customers with inquiries and product information both in-person and over the phone.
- Performed administrative tasks including file management and data entry.
- Learned to deliver information clearly and accurately in a service-focused setting.
Education
Bachelor of Science - Business Administration And Management
Long Island University
Greenvale, NY05-2019
Associate of Science - Business Administration
SUNY Delhi
Delhi, NY12.2016
Skills
- Insurance Processes & Policy Administration
- Underwriting & Claims Support
- Customer Service & Communication
- Data Entry & Accuracy
- Microsoft Office Suite (Excel, Word, Outlook)
- Time Management & Organization
- Problem-Solving & Compliance Knowledge
Timeline
Insurance Service Representative
GEICO
11.2020 - 08.2025
Sales Assistant Intern
Optimum
06.2016 - 08.2016
Bachelor of Science - Business Administration And Management
Long Island University
Associate of Science - Business Administration
SUNY Delhi
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