Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Zhanea Lee

Baton Rouge,LA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Strategic Group Sales Manager proficient in marketing concepts, territory management and sales planning. Innovative professional with 2 years of experience achieving targets for sales growth and revenue and obtaining new clients through prospecting and networking.

Overview

7
7
years of professional experience

Work History

Group Sales Manager

Hotel Indigo
Baton Rouge, LA
06.2022 - 01.2024
  • Responsible for working with hotel partners, for all events and booking reservations for events week travel
  • Working with select charities to assist them in booking room blocks in our market
  • Analyzing reporting and improving on performance growth, and sales
  • Performed administrative tasks such as creating contracts, invoices, purchase orders.
  • Collaborated with other departments to ensure smooth operations of group sales events.
  • Resolved customer complaints quickly and professionally while adhering to company standards.
  • Engaged in outbound calls and emails as needed to promote products or services.
  • Analyzed data from customer feedback surveys and used insights to improve services offered to customers.
  • Strong communication skills
  • Time management skills
  • Collaboration and motivation skill.
  • Maintained accurate records of all transactions related to group sales activities.

Front Desk Agent

Holiday Inn Express and Suites
Baton Rouge, LA
08.2020 - 06.2022
  • Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.
  • Kept records of room availability and guest accounts, manually or using computers.
  • Answered guest inquiries, recommending shopping, dining or entertainment.
  • Posted incidental charges to ledgers, manually or by using computers.
  • Transmitted and received messages using telephones or telephone switchboards.
  • Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
  • Contacted housekeeping or maintenance staff to report room or building issues.
  • Verified customer credit to establish payment method for accommodations.
  • Computed bills, collected payments and made change for guests.
  • Input and confirmed reservations for guests.
  • Greeted, registered and assigned rooms to hotel or motel guests.
  • Communicated safety processes and procedures with customers during emergencies.
  • Ensured that all safety regulations were followed according to company standards.
  • Leveraged software to confirm reservations and address guest needs.
  • Stayed current on promotions, discounts, packages, and offers available at the hotel.
  • Kept accurate records of guest transactions.
  • Supervised daily operations of hotel front desk in absence of manager.
  • Provided information about hotel amenities, services, and local attractions.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Stayed current on local attractions and special events to help guests with entertainment options.
  • Opera PMS system
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.
  • Working on Word Power point, Excel etc.
  • Collaborated with colleagues to ensure smooth operations of front desk area.
  • Input customer data into reservation systems and updated to reflect room changes.

Customer Service Representative

Lowe's Home Improvement
Baton Rouge, LA
01.2018 - 08.2020
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Set up and activated customer accounts.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.

Guest Service Representative

Radisson Hotel
Baton Rouge, LA
09.2016 - 10.2018
  • Opera PMS system
  • Resolved guest complaints in a professional manner.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Greeted and assisted guests with variety of inquiries, promoting service standards.
  • Performed daily cashiering duties including balancing accounts at end of shift.
  • Greeted walk-in and phone guests, determining interests and needs.
  • Greeted guests and provided information regarding hotel services, amenities, and local attractions.
  • Maintained knowledge of local activities and events to educate guests on options.
  • Tracked inventory levels of supplies needed for front desk operations.
  • Processed payments for room charges, taxes, and other incidentals as required.
  • Promoted loyalty programs to encourage repeat business.
  • Assisted guests with check-ins and check-outs in a timely manner.

Education

GED -

ST PAUL ADULT LEARNING CENTER
05.2013

Skills

  • Cash Handling Experience
  • Guest Orientation
  • Customer Engagement
  • Front Desk Management
  • Customer Service Management

Languages

English
Professional

Timeline

Group Sales Manager

Hotel Indigo
06.2022 - 01.2024

Front Desk Agent

Holiday Inn Express and Suites
08.2020 - 06.2022

Customer Service Representative

Lowe's Home Improvement
01.2018 - 08.2020

Guest Service Representative

Radisson Hotel
09.2016 - 10.2018

GED -

ST PAUL ADULT LEARNING CENTER

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Zhanea Lee