Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Zhane(Jahnay) Townsend

Tampa,FL

Summary

Talented and Reliable Individual bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server, host / Certified Trainer

Bahama Breeze
01.2021 - Current
  • Answered telephone calls and assisted guest with reservations , questions, or to go orders
  • Greeted and seated customers while providing excellent customer service
  • Operated sales register quickly and efficiently
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
  • Displayed enthusiasm and knowledge about the restaurant's menu and products
  • Routinely cleaned work areas throughout each shift
  • Certified To train incoming new team members in the Front of the house position
  • Serving tables by following the 5 steps of service
  • Adhered to class plan and deadline-oriented training schedule.
  • Maintained organization of documents, materials and equipment.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Checked identification for minimum age for sale of alcoholic beverages.

Fulfillment Associate

Amazon Warehouse
04.2020 - 11.2022
    • Receive / Stock Products on shelves from trucks
    • Pick and pack customers orders
    • Properly follow CDC guidelines for social distancing
    • Batching - Getting the orders sorted and out to the drivers at a proper time .

PCA Personal Care Assistant

St Andrew rehabilitation
08.2020 - 11.2021
  • Assisted with daily living activities, running errands and household chores.
  • Remained alert to problems or health issues of clients and competently responded.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Assisted patients with self-administered medications.
  • Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
  • Followed CDC guidelines for Covid -19 precautions

Customer Service Billing Representative

Spectrum - Charter Communication
02.2019 - 12.2019
  • Accurately transfer customer to proper department if request is out of scope.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing and support policies and procedures.

Cage Cashier

HARD ROCK HOTEL AND CASINO TAMPA
06.2018 - 01.2019
  • Complied with all casino processes, regulations, and government Title 31 and CTRC regulations
  • Balanced cash at end of shift
  • Maintained custody and proper accounting of designated funds, ensuring all transactions are performed promptly and efficiently while maintaining exceptional guest service
  • Redeemed vouchers, chips cashed personal checks, credit card checks, extended cash advances and loans, and made change
  • Maintained Large Lump sum of daily cash revenue of $150,000 or more .
  • Processed various cash transactions and answered gaming customer questions.
  • Counted and recorded assigned funds and made exchanges of funds throughout shift.

Inbound Sales Agent

One Touch Direct
04.2017 - 07.2018
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Resolved complaints to satisfy customers and encourage future transactions.
  • Answered constant flow of customer calls with up to 120 calls in queue per minute
  • Educated customers about product terminology, features and benefits to improve sales and customer satisfaction.
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
  • Processed customer order, quote and return transactions and offered additional products and services.
  • Monitored scheduled shipment dates to promote timely product delivery and increase customer satisfaction.

Education

Certification in Nursing Assistant -

Ultimate Medical Academy

High School Diploma - undefined

Rockledge High School Rockledge

Associate of Science - Nursing

Herzing University
Tampa, FL
04.2024

Skills

  • Customer Inquiries
  • Customer Service and Assistance
  • Call Center Processes
  • Billing and Payment Processing
  • SAP Implementation
  • Conflict Resolution Techniques
  • Team Goals
  • Microsoft Office
  • Customer Loyalty
  • HIPAA Guidelines
  • Sales and Upselling
  • Mobility Support
  • Household Tasks
  • Personal Grooming Care
  • Tact and Diplomacy
  • Range of Motion Exercises
  • EMR Systems
  • Direct Patient Care
  • Medication Management
  • Vital Signs Management
  • Client Transportation
  • Meal Planning and Preparation
  • Personal Hygiene
  • Emergency Situations
  • Vitals Monitoring and Documentation
  • Reading Comprehension
  • Store Opening and Closing
  • Credit Card Transaction Processing
  • Financial Transactions
  • Cash Register Operations
  • Cash Balancing
  • Critical Thinking
  • Gaming Regulation Compliance
  • Customer Experience
  • Customer Satisfaction
  • Phone Inquiries
  • Store Operations
  • Conflict Resolution
  • Order Accuracy
  • Safety Codes
  • High-Volume Dining
  • Attentive to Detail
  • Server Improvements
  • Safe Food Handling
  • Menu Knowledge
  • Special Dietary Requirements

Certification

BLS / First Aid /CPR

Timeline

Server, host / Certified Trainer

Bahama Breeze
01.2021 - Current

PCA Personal Care Assistant

St Andrew rehabilitation
08.2020 - 11.2021

Fulfillment Associate

Amazon Warehouse
04.2020 - 11.2022

Customer Service Billing Representative

Spectrum - Charter Communication
02.2019 - 12.2019

Cage Cashier

HARD ROCK HOTEL AND CASINO TAMPA
06.2018 - 01.2019

Inbound Sales Agent

One Touch Direct
04.2017 - 07.2018

Certification in Nursing Assistant -

Ultimate Medical Academy

High School Diploma - undefined

Rockledge High School Rockledge

Associate of Science - Nursing

Herzing University

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Zhane(Jahnay) Townsend