Zhane(Jahnay) Townsend
Tampa,FL
Summary
Talented and Reliable Individual bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server, host / Certified Trainer
Bahama Breeze
01.2021 - Current
- Answered telephone calls and assisted guest with reservations , questions, or to go orders
- Greeted and seated customers while providing excellent customer service
- Operated sales register quickly and efficiently
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
- Displayed enthusiasm and knowledge about the restaurant's menu and products
- Routinely cleaned work areas throughout each shift
- Certified To train incoming new team members in the Front of the house position
- Serving tables by following the 5 steps of service
- Adhered to class plan and deadline-oriented training schedule.
- Maintained organization of documents, materials and equipment.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Checked identification for minimum age for sale of alcoholic beverages.
Fulfillment Associate
Amazon Warehouse
04.2020 - 11.2022
- Receive / Stock Products on shelves from trucks
- Pick and pack customers orders
- Properly follow CDC guidelines for social distancing
- Batching - Getting the orders sorted and out to the drivers at a proper time .
PCA Personal Care Assistant
St Andrew rehabilitation
08.2020 - 11.2021
- Assisted with daily living activities, running errands and household chores.
- Remained alert to problems or health issues of clients and competently responded.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Assisted patients with self-administered medications.
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
- Followed CDC guidelines for Covid -19 precautions
Customer Service Billing Representative
Spectrum - Charter Communication
02.2019 - 12.2019
- Accurately transfer customer to proper department if request is out of scope.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
Cage Cashier
HARD ROCK HOTEL AND CASINO TAMPA
06.2018 - 01.2019
- Complied with all casino processes, regulations, and government Title 31 and CTRC regulations
- Balanced cash at end of shift
- Maintained custody and proper accounting of designated funds, ensuring all transactions are performed promptly and efficiently while maintaining exceptional guest service
- Redeemed vouchers, chips cashed personal checks, credit card checks, extended cash advances and loans, and made change
- Maintained Large Lump sum of daily cash revenue of $150,000 or more .
- Processed various cash transactions and answered gaming customer questions.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
Inbound Sales Agent
One Touch Direct
04.2017 - 07.2018
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Resolved complaints to satisfy customers and encourage future transactions.
- Answered constant flow of customer calls with up to 120 calls in queue per minute
- Educated customers about product terminology, features and benefits to improve sales and customer satisfaction.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Processed customer order, quote and return transactions and offered additional products and services.
- Monitored scheduled shipment dates to promote timely product delivery and increase customer satisfaction.
Education
Certification in Nursing Assistant -
Ultimate Medical Academy
High School Diploma - undefined
Rockledge High School Rockledge
Associate of Science - Nursing
Herzing University
Tampa, FL04.2024
Skills
- Customer Inquiries
- Customer Service and Assistance
- Call Center Processes
- Billing and Payment Processing
- SAP Implementation
- Conflict Resolution Techniques
- Team Goals
- Microsoft Office
- Customer Loyalty
- HIPAA Guidelines
- Sales and Upselling
- Mobility Support
- Household Tasks
- Personal Grooming Care
- Tact and Diplomacy
- Range of Motion Exercises
- EMR Systems
- Direct Patient Care
- Medication Management
- Vital Signs Management
- Client Transportation
- Meal Planning and Preparation
- Personal Hygiene
- Emergency Situations
- Vitals Monitoring and Documentation
- Reading Comprehension
- Store Opening and Closing
- Credit Card Transaction Processing
- Financial Transactions
- Cash Register Operations
- Cash Balancing
- Critical Thinking
- Gaming Regulation Compliance
- Customer Experience
- Customer Satisfaction
- Phone Inquiries
- Store Operations
- Conflict Resolution
- Order Accuracy
- Safety Codes
- High-Volume Dining
- Attentive to Detail
- Server Improvements
- Safe Food Handling
- Menu Knowledge
- Special Dietary Requirements
Certification
BLS / First Aid /CPR
Timeline
Server, host / Certified Trainer
Bahama Breeze
01.2021 - Current
PCA Personal Care Assistant
St Andrew rehabilitation
08.2020 - 11.2021
Fulfillment Associate
Amazon Warehouse
04.2020 - 11.2022
Customer Service Billing Representative
Spectrum - Charter Communication
02.2019 - 12.2019
Cage Cashier
HARD ROCK HOTEL AND CASINO TAMPA
06.2018 - 01.2019
Inbound Sales Agent
One Touch Direct
04.2017 - 07.2018
Certification in Nursing Assistant -
Ultimate Medical Academy
High School Diploma - undefined
Rockledge High School Rockledge
Associate of Science - Nursing
Herzing University
Similar Profiles
Sofia FanelliSofia Fanelli
Server at Bahama Breeze Island GrilleServer at Bahama Breeze Island Grille
ELISA VASQUEZELISA VASQUEZ
Server at Bahama BreezeServer at Bahama Breeze
Talia BattleTalia Battle
Restaurant Hostess at Bahama BreezeRestaurant Hostess at Bahama Breeze