Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Zhanesea Ervin

Camilla,GA

Summary

Experienced customer service professional with a proven track record of delivering effective solutions and enhancing customer satisfaction. Proficient in problem-solving, communication, and conflict resolution, with a strong emphasis on team collaboration and adaptability. Known for reliability and a results-driven approach, consistently balancing multiple priorities to drive positive outcomes.

Overview

13
13
years of professional experience

Work History

Solar Installer

Signal Energy
Princeton, IN
09.2024 - Current
  • Ran wires and set up support structures for panels.
  • Read and interpreted blueprints and job plans, verified measurements and checked site conditions before installing any panels.
  • Installed panels using hand and power tools.
  • Performed minor carpentry work before, during and after panel installations.
  • Used drawings, schematics, and instructions to properly install PV systems in accordance with codes and standards.
  • Checked electrical installation for proper wiring, polarity, grounding, and integrity of terminations.
  • Developed efficient installation techniques to decrease labor time.
  • Configured PV systems based on site conditions and customers needs and expectations.
  • Acquired necessary permits and verified compliance with local and state codes to reduce installation issues.
  • Verified completion of inspections prior to installation processes to reduce delays.
  • Assembled, wired and connected solar panels to existing components and systems.

Lead Solar Installer

Primoris Services Corp
Veedersburg, IN
07.2025 - 02.2026
  • Guided and developed junior installers to enhance technical skills and boost team efficiency.
  • Engineered streamlined installation processes to enhance project efficiency.
  • 1. Oversaw compliance with local regulations and industry standards during installation phases.
  • Oversaw inventory management of materials and tools, ensuring optimal resource allocation for enhanced productivity.
  • Enhanced company reputation by consistently upholding ethical guidelines and industry standards in client and stakeholder interactions.
  • Executed complex installations necessitating tailored solutions, demonstrating problem-solving expertise and adaptability under pressure.
  • Minimized installation errors by developing and implementing comprehensive checklists for each project phase.
  • Oversaw maintenance of tools and equipment, ensuring strict adherence to safety protocols.
  • Facilitated collaboration among team members to execute installations within established timelines.
  • Facilitated training sessions for new installers on optimal solar panel installation techniques and safety protocols.
  • Enhanced installation techniques by incorporating feedback and insights from completed projects.
  • Oversaw compliance with local regulations and industry standards during installation procedures.
  • Executed installation of PV systems utilizing drawings, schematics, and instructions to ensure compliance with codes and standards.
  • Ensured high-quality installations through routine inspections, identifying defects and promptly correcting issues.
  • Led collaboration with team members to ensure timely and budget-compliant completion of large-scale solar panel projects.
  • Oversaw inventory management of solar installation tools and equipment to guarantee availability for all scheduled projects.
  • Executed quality control checks post-installation to ensure optimal performance and reliability of solar energy systems.
  • Delivered high-quality solar photovoltaic installations that aligned with customer design specifications.
  • Engineered photovoltaic systems tailored to site conditions and customer specifications.
  • Conducted inspections of solar panel systems, focusing on electrical, mechanical, and structural components.
  • Diagnosed and resolved issues related to electrical malfunctions, mechanical failures, and performance challenges.
  • Maintained records of inspections, tests, and repairs, and prepared reports on quality control activities.
  • Provided training to installation teams on quality standards and safety procedures.
  • Promoted safety regulations and maintained a safe working environment on solar installation sites.

Courier Driver

FedEx Express
Albany, GA
03.2023 - 03.2024
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
  • Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
  • Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
  • Assisted with loading and unloading shipments from vehicles to reduce the risk of damage during transit process.
  • Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
  • Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
  • Developed strong relationships with clients through dependable service that ensured repeat business.
  • Maximized efficiency by coordinating schedules with dispatchers to minimize downtime between assignments.
  • Ensured the safety of packages by properly handling fragile items during transportation and storage.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Logged delivery information in tracking systems to enable real-time delivery status.
  • Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Leveraged local knowledge to navigate efficiently, even in challenging weather conditions.
  • Enhanced customer satisfaction by delivering packages promptly and accurately.
  • Increased delivery capacity by organizing packages effectively in vehicle.
  • Delivered wide range of items, from documents to large parcels, showcasing versatility.
  • Strengthened company's market position by maintaining high standards of delivery speed and accuracy.
  • Reduced delivery times, optimizing routes based on traffic and weather conditions.
  • Handled sensitive packages with care, ensuring they arrived in perfect condition.
  • Adapted quickly to new delivery technologies and software, enhancing efficiency.
  • Achieved high customer feedback scores, demonstrating exceptional interpersonal skills during deliveries.
  • Delivered packages to customer doorsteps and business offices.
  • Addressed customer feedback constructively, resolving issues promptly.
  • Managed delivery route for optimal use of time and fuel.
  • Obtained signatures for delivery documents and packages.
  • Followed safety procedures and regulations to protect packages and vehicles.
  • Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
  • Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
  • Handled receipt, storage, identification and delivery of products for clients.
  • Properly documented all specimens received using Software.
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.

Machine Operator

FPL Foods LLC
Thomasville, GA
03.2020 - 11.2022
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
  • Uphold high-quality standards while meeting tight deadlines during periods of increased demand.
  • Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
  • Collaborated with team members to optimize production processes and improve overall performance.
  • Operated machining equipment safely with team of operators.
  • Complied with company and OSHA safety rules and regulations.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Replenished materials and supplies as needed to maintain production.

Customer Solutions Representative

Circle K
Camilla, GA
05.2018 - 03.2020
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Upsold additional products and services to customers, increasing revenue.
  • Built relationships with customers to encourage repeat business.
  • Used POS system to enter orders, process payments and issue receipts.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Provided personalized solutions for each customer inquiry, demonstrating empathy and understanding while adhering to company guidelines.
  • Maintained comprehensive knowledge of company offerings to provide accurate information to customers, fostering trust in the brand.
  • Handled high-volume calls while maintaining professionalism and courtesy, contributing to a positive work environment.
  • Facilitated order processing, ensuring accurate and timely delivery of products to customers, resulting in repeat business.
  • Assisted in training new Customer Solutions Representatives, sharing best practices for effective communication and problem-solving skills.
  • Kept up-to-date with industry trends and changes in product offerings so as to maintain relevant knowledge that could be shared with customers upon request.
  • Boosted company reputation by providing exceptional customer support, leading to increased positive feedback from clients.

Customer Solutions Specialist

Teleperformance
Albany, GA
07.2016 - 10.2018
  • Outstanding Communication Skills both verbally and written Active Listening.
  • Technical installation experience Troubleshooting skills with diagnostic Problem-solving.
  • Customer Service Orientation Flexibility.
  • Organizational Skills Attention to Detail Ability to Persuade Stress Resilience.
  • Working knowledge of Word, Excel, and Access.
  • Respond to customer inquiries regarding benefits and eligibility Provide accurate information to customers.
  • Thoroughly and completely document all customer interactions.
  • Educate customers and medical professionals on eligibility, benefits, claims payment.
  • Conducted effective and efficient transactions with customers, employed calm and reassuring telephone etiquette.
  • Maintained 98% customer service satisfaction rating.
  • Managed to rapidly learn 150+ product and service descriptions. Provided managers with requested information in a timely manner.
  • Managed a high volume of inbound calls, maintaining professionalism and efficiency under pressure.
  • Escalated customer issues to management for appropriate action to be taken.
  • Handled escalated cases with diplomacy, ultimately achieving satisfactory resolutions for all parties involved.
  • Collaborated with cross-functional teams to deliver optimal solutions for customers'' needs.
  • Reduced response times by optimizing internal processes and utilizing resources effectively.
  • Implemented time-saving strategies to expedite resolution of customer concerns.
  • Initiated process improvements that increased efficiency in handling customer requests without compromising service quality.
  • Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Kept accurate records of customer interactions to be used for training, quality assurance and future reference.
  • Trained customers on product usage for increased brand loyalty.
  • Reviewed policies and procedures regularly, suggesting updates as needed to ensure alignment with industry best practices.
  • Assisted in developing targeted sales strategies based on data-driven analysis of customer behavior patterns.
  • Developed custom reports to provide up-to-date information on customer trends and preferences.
  • Collaborated with other departments to meet customer needs and gained feedback to incorporate into sales strategy.
  • Provided feedback on product or service improvements to better meet customer needs and expectations.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Contributed to the overall growth of the company by consistently surpassing sales targets and delivering exceptional customer experiences throughout each transaction.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Sought ways to improve processes and services provided.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Assistant Property Manager

Green Gables
Camilla, GA
05.2013 - 06.2016
  • Oversees security deposit administration including inspecting units to determine resident's balance or refund, preparing disposition letters, and processing security deposit & returns.
  • Assists Property Manager with maintaining building security measures, documenting incidents, and sending proper notification to management, owners, and insurance carriers.
  • Processes all property expenditures for Property Manager's approval.
  • Maintains journal of administrative, facility-related, and market-driven property issues and concerns.
  • Leads tours of property, showing vacant units and marketing property amenities.
  • Tracks and follows up with all referrals, walk-ins, and phone inquiries.
  • Assists in managing all aspects of a building's occupancy and maintenance.
  • Communicates with tenants regarding property-related issues.
  • Coordinates with tenants and third parties to address maintenance and facility needs.
  • Collaborates with property management team to produce advertising materials.
  • Files court documents for eviction and attends scheduled court hearings as Landlord's representative.
  • Inspects apartments for move-in/out condition and turnover status.
  • Assists Property Manager with conducting and documenting annual unit inspections and annual recertification of residents.
  • Assists Property Manager with reassessing property and completing competitive marketing analysis.

Education

High school diploma - undefined

Pelham High School
Pelham, GA

Skills

  • Following safety procedures
  • Fall protection
  • Staging panels
  • Maintaining inventory
  • Site assessment
  • Removing debris
  • Checking measurements
  • Using hand tools
  • Permit acquisition
  • Electrical wiring
  • Verifying measurements
  • Maintaining safety
  • Goal setting and achievement
  • Client retention strategies
  • Spreadsheet tracking
  • Database maintenance
  • Collections management
  • Complaint investigation
  • CRM software proficiency
  • Record preparation
  • Teamwork
  • Reporting and documentation
  • Form processing
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Problem-solving skills
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Calm and professional under pressure
  • Reliability
  • Excellent communication
  • Computer skills
  • Understanding customer needs
  • Customer service excellence
  • Organizational skills
  • Team collaboration
  • Shipping and receiving
  • Calm under pressure
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Teamwork skills
  • Problem resolution
  • Money handling
  • Verbal and written communication
  • Decision-making
  • Relationship building
  • Data entry
  • Team building
  • Call center experience
  • Microsoft office
  • Phone etiquette
  • Customer relations
  • Task prioritization
  • Self motivation
  • Product knowledge
  • Medical terminology
  • Interpersonal skills
  • Customer relationship management
  • Analytical thinking
  • Work prioritization
  • Conflict resolution
  • Market awareness
  • Information gathering
  • Goal setting
  • Professionalism
  • Issue and complaint resolution
  • Shipping procedures
  • Interpersonal communication
  • Account reconciliation
  • Quality control
  • Administrative and office support
  • Resourcefulness
  • MS office
  • Complaint resolution
  • Record keeping
  • De-escalation techniques
  • Time management abilities
  • Continuous improvement
  • Product and service sales
  • Adaptability
  • Written communication
  • Quality assurance
  • Professional telephone demeanor
  • Billing procedures
  • Project management
  • Customer data confidentiality
  • Customer retention
  • Inbound call management
  • Order fulfillment
  • Cultural sensitivity
  • Store maintenance
  • Sales and upselling
  • Customer relationship management (CRM)
  • Product sales
  • Professional demeanor
  • Emotional intelligence
  • Problem-solving aptitude
  • Document and records management
  • Order processing
  • Call center operations
  • Sales techniques
  • Customer account management
  • Data management

Accomplishments

Experienced with resolving customer inquiries and providing efficient solutions. Utilizes strong communication skills to understand customer needs and deliver appropriate resolutions. Knowledge of troubleshooting and problem-solving techniques to ensure high levels of customer satisfaction.

Customer service professional with significant experience in delivering effective solutions and enhancing customer satisfaction. Skilled in problem-solving, communication, and conflict resolution. Strong focus on team collaboration and adaptability to meet evolving needs. Reliable and results-driven, with proven ability to balance multiple priorities and drive positive outcomes.

Responsible Customer Solutions Specialist providing exceptional service by anticipating and preventing issues and following up with customers. Smart candidate with experience analyzing reports and data and keeping records of customer interactions.

Flexible customer solutions specialist works well independently and collaboratively with other departments. Strong organizational and communications skills for thinking quickly and solving problems in fast-paced environment. Adept at handling multiple tasks efficiently and accurately, exhibiting professionalism and maintaining confidentiality at all times.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Customer Solution Specialists bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Timeline

Lead Solar Installer

Primoris Services Corp
07.2025 - 02.2026

Solar Installer

Signal Energy
09.2024 - Current

Courier Driver

FedEx Express
03.2023 - 03.2024

Machine Operator

FPL Foods LLC
03.2020 - 11.2022

Customer Solutions Representative

Circle K
05.2018 - 03.2020

Customer Solutions Specialist

Teleperformance
07.2016 - 10.2018

Assistant Property Manager

Green Gables
05.2013 - 06.2016

High school diploma - undefined

Pelham High School
Zhanesea Ervin