Overview
Work History
Education
Skills
Timeline
Generic
Zhanesea Ervin

Zhanesea Ervin

Camilla,GA

Overview

12
12
years of professional experience

Work History

Solar Installer

Signal Energy
09.2024 - Current
  • Ran wires and set up support structures for panels.
  • Read and interpreted blueprints and job plans, verified measurements and checked site conditions before installing any panels.
  • Installed panels using hand and power tools.
  • Performed minor carpentry work before, during and after panel installations.
  • Used drawings, schematics, and instructions to properly install PV systems in accordance with codes and standards.
  • Checked electrical installation for proper wiring, polarity, grounding, and integrity of terminations.
  • Developed efficient installation techniques to decrease labor time.
  • Configured PV systems based on site conditions and customers needs and expectations.
  • Acquired necessary permits and verified compliance with local and state codes to reduce installation issues.
  • Verified completion of inspections prior to installation processes to reduce delays.
  • Assembled, wired and connected solar panels to existing components and systems.

Courier Driver

FedEx Express
03.2023 - 03.2024
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
  • Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
  • Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
  • Assisted with loading and unloading shipments from vehicles to reduce the risk of damage during transit process.
  • Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
  • Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
  • Developed strong relationships with clients through dependable service that ensured repeat business.
  • Maximized efficiency by coordinating schedules with dispatchers to minimize downtime between assignments.
  • Ensured the safety of packages by properly handling fragile items during transportation and storage.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Logged delivery information in tracking systems to enable real-time delivery status.
  • Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.

Machine Operator

FPL Foods LLC
03.2020 - 11.2022
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
  • Uphold high-quality standards while meeting tight deadlines during periods of increased demand.
  • Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
  • Collaborated with team members to optimize production processes and improve overall performance.
  • Operated machining equipment safely with team of operators.
  • Complied with company and OSHA safety rules and regulations.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Replenished materials and supplies as needed to maintain production.

Customer Service Representative

Circle K
05.2018 - 03.2020
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Upsold additional products and services to customers, increasing revenue.
  • Built relationships with customers to encourage repeat business.
  • Used POS system to enter orders, process payments and issue receipts.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Customer Service Agent

Teleperformance
07.2016 - 10.2018
  • Outstanding Communication Skills both verbally and written Active Listening.
  • Technical installation experience Troubleshooting skills with diagnostic Problem-solving.
  • Customer Service Orientation Flexibility.
  • Organizational Skills Attention to Detail Ability to Persuade Stress Resilience.
  • Working knowledge of Word, Excel, and Access.
  • Respond to customer inquiries regarding benefits and eligibility Provide accurate information to customers.
  • Thoroughly and completely document all customer interactions.
  • Educate customers and medical professionals on eligibility, benefits, claims payment.
  • Conducted effective and efficient transactions with customers, employed calm and reassuring telephone etiquette.
  • Maintained 98% customer service satisfaction rating.
  • Managed to rapidly learn 150+ product and service descriptions. Provided managers with requested information in a timely manner.

Assistant Property Manager

Green Gables
05.2013 - 06.2016
  • Oversees security deposit administration including inspecting units to determine resident's balance or refund, preparing disposition letters, and processing security deposit & returns.
  • Assists Property Manager with maintaining building security measures, documenting incidents, and sending proper notification to management, owners, and insurance carriers.
  • Processes all property expenditures for Property Manager's approval.
  • Maintains journal of administrative, facility-related, and market-driven property issues and concerns.
  • Leads tours of property, showing vacant units and marketing property amenities.
  • Tracks and follows up with all referrals, walk-ins, and phone inquiries.
  • Assists in managing all aspects of a building's occupancy and maintenance.
  • Communicates with tenants regarding property-related issues.
  • Coordinates with tenants and third parties to address maintenance and facility needs.
  • Collaborates with property management team to produce advertising materials.
  • Files court documents for eviction and attends scheduled court hearings as Landlord's representative.
  • Inspects apartments for move-in/out condition and turnover status.
  • Assists Property Manager with conducting and documenting annual unit inspections and annual recertification of residents.
  • Assists Property Manager with reassessing property and completing competitive marketing analysis.

Education

High school diploma - undefined

Pelham High School
Pelham, GA

Skills

  • Following safety procedures
  • Fall protection
  • Staging panels
  • Maintaining inventory
  • Site assessment
  • Removing debris
  • Checking measurements
  • Using hand tools
  • Permit acquisition
  • Electrical wiring
  • Verifying measurements
  • Maintaining safety

Timeline

Solar Installer

Signal Energy
09.2024 - Current

Courier Driver

FedEx Express
03.2023 - 03.2024

Machine Operator

FPL Foods LLC
03.2020 - 11.2022

Customer Service Representative

Circle K
05.2018 - 03.2020

Customer Service Agent

Teleperformance
07.2016 - 10.2018

Assistant Property Manager

Green Gables
05.2013 - 06.2016

High school diploma - undefined

Pelham High School

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Zhanesea Ervin