Zhané Watson

Facilitated clear and efficient communication between patients, healthcare providers, and external facilities.

Documented the information that has been provided to the patient regarding future appointments, and supported the patients request by facilitating the smooth redirection of the referral to avoid delay of patient care.

Obtained patient medical history, medication information, symptoms, and allergies; determined nature and urgency of patient requests to refer patients to appropriate and medical clinics.

Used Revenue Cycle and Powerchart to maintain and record patient data and generate reports.

Ensured military readiness for mission essential personnel by managing scheduling operations for the largest U.S. hospital overseas and 45 specialty clinics; coordinating medical, clinical, and specialty care appointments in alignment with protocols, standards, and regulations.

Provided administrative support to the Central Appointment line team to maintain smooth operations of patients, clinic providers and hospital staff.

Created and maintained protocols for the clinic to ensure smooth and efficient workflow of MSA's and Technicians.

Guided student teachers and teaching aides in classroom management, leading by example and following lesson plans and Army regulations.

Planned and implemented different daily activities to enhance overall development and growth of children from 6 weeks to 18 years old.

Communicated frequently with parents about the growth and progress of their child and encouraged parent involvement in the center and at home. Maintained patience and level-headedness in diverse situations to support child development and personal growth.

Guided student teachers and teaching aides in classroom management, leading by example and following lesson plans and Army regulations.

Planned and implemented different daily activities to enhance overall development and growth of children from 6 weeks to 18 years old.

Communicated frequently with parents about the growth and progress of their child and encouraged parent involvement in the center and at home. Maintained patience and level-headedness in diverse situations to support child development and personal growth.

Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment Checked patient vitals such as temperature, blood pressure, and blood sugar levels.

Cared for residents in assisted living facility and delivered high-quality support to meet needs.

Oversaw and maintained patients’ rooms, group living areas, and nurse stations. Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Maintained a clean and organized store environment, contributing to a positive customer experience.

Helped customers complete purchases, locate items, and join reward programs.

Handled high volume transactions during peak periods without compromising service quality or accuracy.

Assisted in training new employees on company policies, procedures, and point-of-sale systems for efficient onboarding.

Greeted customers upon entry, creating positive first impression and fostering loyalty.

Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.

Maintained clean, trash-free workspaces to maximize productivity and safety.