Zhania Jefferson
FORTLAUDERDALE,Florida
Summary
Driven by a results-focused approach, I excelled as a Customer Service Supervisor at AMK HEALTH SOLUTIONS, enhancing customer satisfaction and team productivity through effective problem-solving and leadership. Leveraging skills in customer relations and time management, I successfully implemented strategies that fostered loyalty and improved service quality, demonstrating a commitment to excellence and a knack for fostering positive outcomes.
Overview
3
3
years of professional experience
Work History
Customer Service Supervisor
AMK HEALTH SOLUTIONS
2023.02 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Identified customer service trends to provide recommendations for process and procedural improvements.
- Created customer support strategies to increase customer retention.
Customer Service Representative
Sitel Call Center
2021.04 - 2023.01
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
LICENSE - Cosmetology Education
Florida Academy of Health & Beauty
Fort Lauderdale, FL04.2023
High School Diploma -
Stranahan High School
Fort Lauderdale, FL05.2018
Skills
- Problem-Solving
- Time Management
- Customer Service
- Team Building and Leadership
- Customer Relations
- Work Prioritization
- Team Development
- Decision-Making
- Team Leadership
- Goal Setting
Timeline
Customer Service Supervisor
AMK HEALTH SOLUTIONS
2023.02 - Current
Customer Service Representative
Sitel Call Center
2021.04 - 2023.01
LICENSE - Cosmetology Education
Florida Academy of Health & Beauty
High School Diploma -
Stranahan High School
Similar Profiles
POORNIMA K PPOORNIMA K P
Senior Associate -Talent Acquisition/Lead -APAC Region at AMK Solutions Pvt LtdSenior Associate -Talent Acquisition/Lead -APAC Region at AMK Solutions Pvt Ltd
Mansoor A. KhanMansoor A. Khan
Director Marketing at AMK AdvertisingDirector Marketing at AMK Advertising
KYLE WILLIAMSKYLE WILLIAMS
Radio Technician at AMK Services LLCRadio Technician at AMK Services LLC