Summary
Overview
Work History
Education
Languages
Timeline
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Zhanjun (JIMMY) Tang

HONOLULU,HI

Summary

Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities. Motivated [Job Title] successful with multitasking in fast-paced environments. Bringing skills to support team and customer needs with fast, high-quality dining assistance. Proficient in keeping tables clear, floors clean and supplies stocked. Good relationship-building and time-management abilities. Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality. Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.

Overview

8
8
years of professional experience

Work History

Server Assistant

STRIPSTEAK WAIKIKI
Honomu, HI
10.2022 - Current
  • Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
  • Assisted servers with monitoring tables for customer satisfaction, quality and additional service.
  • Participated in weekly meetings with management team to discuss operational goals.
  • Effectively multitasked within fast-paced environment.

Passenger Service Agent (China Airlines Contract)

WORLDWIDE FLIGHT SERVICES, Ramp and Passenger Services
Honolulu, HI
09.2016 - 02.2024
  • Checked in passengers, assigned seats, and issued boarding passes.
  • Answered customer questions regarding flight information, airport amenities, and travel regulations.
  • Operated computerized system to handle ticketing and check-ins.
  • Greeted passengers and provided boarding instructions.
  • Maintained accurate records of passenger manifests and checked luggage tags.
  • Demonstrated strong problem solving skills when dealing with difficult situations involving customers or personnel.
  • Greeted passengers and assisted with their inquiries.
  • Managed gate, ramp and cabin services for each flight.
  • Collected baggage charges and accepted baggage for check-in.
  • Kept passengers informed by announcing important information about itineraries, flights and luggage.
  • Ensured all safety protocols were followed during the check-in process.
  • Provided clients with assistance in preparing required travel documents and forms.

BUSSER

Michel’s at the Colony Surf
HONOLULU, HI
08.2018 - 10.2023
  • Bussed and reset tables in an orderly fashion.
  • Cleared tables to maintain high turnover rate and minimize wait times.
  • Maintained a friendly attitude towards customers at all times.
  • Wiped down and cleaned chairs, booths, and highchairs.
  • Maintained cleanliness of restaurant dining area throughout shift.
  • Took initiative to help others whenever necessary.
  • Ensured that each table was properly set before seating guests.

Busser

Herringbone Waikiki
HONOLULU, HI
04.2019 - 10.2022
  • Bussed and reset tables in an orderly fashion.
  • Cleared tables to maintain high turnover rate and minimize wait times.
  • Ensured that each table was properly set before seating guests.
  • Provided quick and efficient clearing of tables between courses.
  • Stocked ice buckets, water pitchers, wine glasses or other bar items as needed.
  • Maintained stock and cleanliness of stations for meal periods with silverware, linens and condiments.
  • Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Participated in ongoing training to enhance job skills and knowledge.

Busser

YAUATCHA WAIKIKI
HONOLULU, HI
01.2018 - 09.2019
  • Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
  • Wiped down and cleaned chairs, booths, and highchairs.
  • Took initiative to help others whenever necessary.
  • Maintained cleanliness of restaurant dining area throughout shift.
  • Provided assistance to other bussers or waitstaff when needed.

Education

GED -

ZHONGSHAN TORCH Polytechnic
China
01-2012

GED -

Zhongshan Port Polytechnic School
China, GUANG DONG

Languages

English
Professional
mandarin
Full Professional
cantonese
Full Professional

Timeline

Server Assistant

STRIPSTEAK WAIKIKI
10.2022 - Current

Busser

Herringbone Waikiki
04.2019 - 10.2022

BUSSER

Michel’s at the Colony Surf
08.2018 - 10.2023

Busser

YAUATCHA WAIKIKI
01.2018 - 09.2019

Passenger Service Agent (China Airlines Contract)

WORLDWIDE FLIGHT SERVICES, Ramp and Passenger Services
09.2016 - 02.2024

GED -

ZHONGSHAN TORCH Polytechnic

GED -

Zhongshan Port Polytechnic School

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Zhanjun (JIMMY) Tang