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Zhanné Hatcher
PCA, Banker, Fashion Stylist, Fashion Designer
Norfolk,VA
Work Preference
Summary
Professional Fashion Stylist and Seamstress offering over 5 years of fashion design, personal styling, retail, and customer care experience.
Overview
9
9
years of professional experience
Work History
Clothing Seamstress
Self-employed
Portsmouth, VA
07.2022 - Current
- Liaised with designers to produce garments for clothing lines within contracted time-frame to meet online sale demands.
- Examined sketches, sample articles and design specifications to ascertain number, shape and size of pattern parts.
- Measured garments and assessed clothing on customers to determine proper fitting and necessary alterations.
- Set pricing structures according to market analytics and emerging trends.
- Designed business plans, growth models, and marketing strategies to achieve ROI within project time.
- Followed quality control guidelines to ensure 100% client satisfaction and retention.
Seasonal Sales Floor Specialist
Nordstrom Rack
Virginia Beach, VA
11.2021 - 02.2023
- Promoted brand awareness and sales by creating attractive displays.
- Upsold jewelry, shoes, hats amongst other products to complete outfits and boost sales metrics.
- Consulted with clientele to guide them in finding individual style and confidence based on stated needs and preferences
- Lead personal shopping experiences with clients using relation-driven techniques to provide tailored support and professional guidance; thus promoting steady revenue, customer satisfaction, and retention
- Handpicked capsule wardrobes to clients with variety of categories to upsell purchases with accessories, shoes, and other
- Maintained a fresh appearance of store displays relating to seasonal
- Overcame customers' objections with persuasive techniques and expert knowledge of product features and benefits.
- Followed up after completed sales to check on customer satisfaction and offer additional services.
- Sold hundreds of high-end, big tag brands to a variety of customers
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Fostered relationships with customers to expand customer base and retain business.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Monitored sales goals and generated sales to exceed those goals daily
- Managed entire section(s) of store: ensuring cohesiveness
- Assisted with staff development by implementing effective, hands-on training programs for new employees, maximizing performance and engagement from day one.
- Monitored fitting rooms and stockroom, keeping areas clean, neat and organized.
Assistant Store Supervisor
Joe’s Shoe Store
Hammond, LA
06.2021 - 09.2021
- Hosted vendor meetings to handpick products based on sale efficiency and current trend studies.
- Oversaw inventory management through cycle counts, audits and shrinkage control to maintain accurate records.
- Processed daily paperwork, balanced register drawers, and kept track of orders and accounts.
- Managed online presence through Facebook, Google, and TikTok Business pages. Created captivating content to engage virtual audience, resulting in the surplus of new and frequenting customers, and exceptional online reviews.
- Promoted welcoming environment by greeting customers with friendly disposition and engaging in conversation to identify footwear health concerns, unique sizes, occasions, and budgets to maximize sales and minimize shrinkage.
- Streamlined sales floor with eye-catching product displays and organized shoe walls for interactive store navigation which boosted sales by 60% within the first month of improvements.
- Placed wholesale and special orders or called other store locations to find desired items encouraging customer satisfaction.
- Highlighted important features of products using extensive product knowledge to educate and pique customer interest.
- Measured and fit customers for tailor footwear shopping experience exceptional to competitors. Resulted in positive verbal advertisement and high praise.
- Performed inspections of shipment contents, verifying accuracy against purchase orders, invoices and manifests labels.
To-Go Specialist
Cate Street Seafood Station
Hammond, LA
08.2019 - 06.2021
- Provided exceptional customer care daily to hundreds of individuals over the phone and in person, maneuvering multiple to-go orders and tasks at once with accuracy, time sensitivity, and top-quality professionalism.
- Inspires contagious positivity and high-energy attitude toward team members ultimately resulting in exceptional guest experience.
- Supported management by resolving difficult customer service and food-related issues to maintain guest satisfaction and build loyalty.
- Served as liaison between certain departments to implement over 40 new effective improvement plans and changes from 2019-2021.
- Leveraged Google Docs, Google Sheets, Microsoft, and Yelp Reservations software for scheduling events, meetings, and messages for steady balance of restaurant's flow.
- Resolved average of 500 inquiries per week to consistently meet performance benchmarks, including speed, accuracy, and volume.
Retail Merchandise Associate
TJMaxx
Hammond, LA
05.2020 - 11.2020
- Exceeded upselling, donation, and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths; resulting in higher sale rates and simplified revenue.
- Delivered best-in-class stylist services to customers to sell desirability of luxury brand names such as Polo Ralph Lauren, Calvin Klein, Tommy Hilfiger, Michael Kors, Coach, Guess, Gucci, Marc Jacobs and more.
- Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
- Handled all delegated tasks, including retail display layouts, cashier services, and merchandise inventory.
- Collaborated successfully with diverse group of team members to achieve consecutive unified targets and address issues related to our products and services; frequently exceeding quotas by 60% or more.
Stylist Sales Associate
PacSun (Pacific Sunwear of California, LLC)
Norfolk, VA
01.2017 - 10.2017
- Boosted sales by educating clients on merchandise, events, and upcoming promotions.
- Maintained store to exacting visual standards by building attractive displays, merchandising products, and organizing client routes within territory; thus promoting sales and growth.
- Cross-sold products and accessories using consultative approaches.
- Identified customer needs to deliver relevant product solutions and meet target budgets.
- Fostered relationships with customers to enhance loyalty and customer retention, thus generating steady revenue.
- Embodied strong sense of fashion, enthusiastic attitude, and brand aesthetics to generate interest in offerings.
Education
High School Diploma -
Matthew Fontaine Maury High School
Norfolk, VA06.2018
Fashion Design, Fashion Buying, And Merchandising
Norfolk Technical Center
Norfolk, VA2017
College Education - Business
Northshore Technical Community College - SELU
Hammond, LASkills
- Project Planning & Management
- Self-motivated
- Positive, Outgoing Personality
- Creative & Adaptable
- Team Minded
- Customer Care Relations
- Merchandising
- Social Media Marketing
- Attentive To Detail
Timeline
Clothing Seamstress
Self-employed
07.2022 - Current
Seasonal Sales Floor Specialist
Nordstrom Rack
11.2021 - 02.2023
Assistant Store Supervisor
Joe’s Shoe Store
06.2021 - 09.2021
Retail Merchandise Associate
TJMaxx
05.2020 - 11.2020
To-Go Specialist
Cate Street Seafood Station
08.2019 - 06.2021
Stylist Sales Associate
PacSun (Pacific Sunwear of California, LLC)
01.2017 - 10.2017
High School Diploma -
Matthew Fontaine Maury High School
Fashion Design, Fashion Buying, And Merchandising
Norfolk Technical Center
College Education - Business
Northshore Technical Community College - SELU