Zhanna Arakelyan
South Burlington,VT
Summary
Dynamic professional with a proven track record in enhancing operational efficiency and customer satisfaction at GLOBALFOUNDRIES and Hannoush Jewelers. Demonstrated success in optimizing supply chain processes, resulting in significant improvements in service delivery. Expertise encompasses team leadership, operational management, and exceptional customer service. Strong analytical abilities paired with effective communication skills drive positive team dynamics and support the achievement of organizational objectives.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Staff Technician Production Planning, Control Analyst and Supply Chain
GLOBALFOUNDRIES
Essex Junction, VT
07.2015 - 01.2025
- Cultivated strong connections with customers and colleagues.
- Enhanced customer satisfaction by providing attentive service.
- Established productive partnerships with suppliers, optimizing service and material supply both cost-effectively and promptly.
- Delivered forecast analysis and ad-hoc reports for decision-making support.
- Streamlined database systems for efficient tracking and analysis of operational data.
- Fostered productive relationships with colleagues via consistent meetings and communication.
- Delivered weekly Build Plan to Manufacturing Test Team.
- Facilitated daily cross-functional collaboration among Manufacturing, Management, and Engineering Development teams.
Assistant Manager
ANTHONY HANNOUSH JEWELERS
South Burlington, VT
08.2004 - 12.2024
- Oversaw daily operations to ensure performance, quality, and service standards were met.
- Enhanced customer satisfaction by keeping the store well-organized and tidy.
- Encouraged a supportive and productive workplace culture through teamwork.
- Tracked cash intake and deposit records, enhancing accuracy.
- Managed daily cash reconciliations to ensure precise financial reporting.
- Boosted customer loyalty by efficiently handling and settling concerns.
- Provided direct support to customers by evaluating their requirements.
- Identified and resolved discrepancies during inventory audits.
- Guided team members in refining skills and achieving role-specific goals.
- Boosted client retention by delivering outstanding customer support.
MPC/Supply Chain Analyst
IBM
Essex Junction, VT
10.1995 - 07.2015
- Collaborated with sales teams to comprehend customer needs, maintaining optimal inventory levels to address demand shifts efficiently.
- Kept supply chain process documentation current and accurate.
- Partnered with cross-functional groups to develop robust supply chain solutions.
- Validated supply chain data against pre-defined operational guidelines.
- Delivered weekly Build Plan to Manufacturing Test Team and reported execution analysis to management.
- Led cross-functional discussions to align Manufacturing, Management, and Engineering strategies.
Education
Bachelor of Science - Chemical Technology of Oil And Gas
College of Oil And Gas
Baku, Azerbaijan06.1983
Skills
- Team Collaboration Skills
- Proficient Data Coordination
- Event Scheduling
- Customer Service Expertise
- Stock Level Monitoring
- Analytical Problem Solving
- Problem-Solving Skills
- Customer Support Proficiency
- Customer Engagement Expertise
Certification
- Fab Perimeter Security and Sensitive Product Handling Training
- Quality Mindset and Automotive Awareness Training
- Annual certification - GFSHIELD Module: Information Security Operational Security, Product Security and Anti-Counterfeit, Cybersecurity
- International Traffic in Arms Regulations (ITAR) Certification compliant
- EHS Management System Training
- Annual certification - Insider trading and Material Non-Public Information Training
- Employee of the year
Languages
Russian, Bilingual
Languages
Russian
Native/ Bilingual
Timeline
Staff Technician Production Planning, Control Analyst and Supply Chain
GLOBALFOUNDRIES
07.2015 - 01.2025
Assistant Manager
ANTHONY HANNOUSH JEWELERS
08.2004 - 12.2024
MPC/Supply Chain Analyst
IBM
10.1995 - 07.2015
Bachelor of Science - Chemical Technology of Oil And Gas
College of Oil And Gas
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