Zhanylle Grant
Jacksonville
Summary
In Construction Industry: Dynamic Operations Manager with expertise in construction planning, process improvement, and contract negotiation. Successfully led diverse teams and projects, consistently achieving budgetary goals and enhancing operational efficiency across multiple construction sites.
In Hospitality Industry: Customer satisfaction-focused professional with strong attention to detail and accuracy. Committed to creating memorable dining experiences that encourage repeat business. Proven ability to transform first-time visitors into loyal customers through exceptional service.
Overview
6
6
years of professional experience
Work History
Operations Manager
TSG Construction LLC
Jacksonville
05.2020 - Current
- Facilitated communication between stakeholders, contractors, and team members.
- Trained and mentored staff on best practices in construction management.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Led project planning and scheduling for multiple construction sites.
- Oversaw budget management and resource allocation for construction activities.
- Maintained records of completed jobs including time spent on tasks, materials used and expenses incurred.
- Reviewed invoices from vendors and subcontractors for accuracy before authorizing payment.
- Collaborated with architects, engineers, surveyors, inspectors and other professionals involved in construction processes.
- Negotiated contracts with vendors, suppliers and subcontractors as needed for each project.
- Prepared bids on upcoming projects based on estimated costs for labor, materials and equipment usage.
- Analyzed blueprints, specifications and other technical documents to identify potential problems or conflicts.
- Monitored budgets, tracked expenditures and prepared financial reports related to construction activities.
- Utilized project management software like Procore and BuildingConnected to plan, track, and manage construction activities efficiently.
Server
Cracker Barrell Old Country Store
Jacksonville
07.2019 - 07.2020
- Provided exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Maintained cleanliness and organization of dining area and service stations.
- Assisted in training new servers on menu items and service protocols.
- Processed customer orders efficiently using point-of-sale systems.
- Supported team during peak hours by managing multiple tables simultaneously.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Cleaned tables and chairs to prepare dining area for next customers.
- Followed health safety guidelines when preparing and serving food products.
- Stayed informed about daily specials, new menu items, promotions.
Education
Manufacturing (OSHA) Certification (During Senior Year HS) - Manufacturing
Florida State College
Jacksonville, Florida, FL08-2020
High School Diploma -
Sandalwood Senior High School
Jacksonville, FL05-2020
Some College (No Degree) - Mathematics (Dual Enrolled During My Senior Yr HS)
Edward Waters University
Jacksonville, FLSome College (No Degree) - English (Dual Enrolled During My Senior Yr HS)
Edward Waters University
Jacksonville, FLSome College (No Degree) - Architecture
Florida Agricultural And Mechanical University
Tallahassee, FLSkills
- Project management
- Budget management
- Process improvement
- Contract negotiation
- Construction planning
- Stakeholder communication
- Customer service
- Point-of-sale systems
- Food safety compliance
- Team collaboration
- Problem solving
- Time management
- Attention to detail
Affiliations
- Family Oriented
- Lifetime Athlete in various sporting fields such as Basketball, Volleyball, Cross Country, Boxing, and some Golf
- Billiards League Player
- Avid Gym Enthusiast
Languages
Spanish
Limited
Accomplishments
- Logo branding creation, website building, and social media management for family's company, TSG Construction LLC
- Honors program, AP enrollment, and Dual enrollment throughout Senior High years
References
References available upon request.
Timeline
Operations Manager
TSG Construction LLC
05.2020 - Current
Server
Cracker Barrell Old Country Store
07.2019 - 07.2020
Manufacturing (OSHA) Certification (During Senior Year HS) - Manufacturing
Florida State College
High School Diploma -
Sandalwood Senior High School
Some College (No Degree) - Mathematics (Dual Enrolled During My Senior Yr HS)
Edward Waters University
Some College (No Degree) - English (Dual Enrolled During My Senior Yr HS)
Edward Waters University
Some College (No Degree) - Architecture
Florida Agricultural And Mechanical University