Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Zharay Castruita Romero

Denver,CO

Summary

With a proven track record in office administration and customer service, I excel in schedule coordination and fostering positive client relationships. At my previous role as an Office Coordinator, I significantly improved client satisfaction. My bilingual abilities and friendly demeanor make me a valuable team player, adept at managing multiple tasks efficiently.

Developed strong organizational and communication skills in fast-paced office environment. Demonstrates ability to streamline processes and enhance operational efficiency. Seeking to transition into new field where these skills can contribute to team success and growth.

Overview

1
1
Certification

Work History

Office Coordinator

  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.

Warehouse Assistant

  • Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
  • Assisted with stock takes and cycle counts to promote accurate inventory processes.
  • Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.

Customer Service Representative

  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Scheduling Coordinator

Phone Operator

Education

High School Diploma -

Pinnacle Charter Schooll
Denver, CO
05-2024

Skills

  • Schedule Coordination
  • Office Administration
  • Office Management
  • Customer Service
  • bilingual
  • people person
  • friendly

Accomplishments

  • Documented and resolved [Issue] which led to [Results].

Certification

none

Languages

Spanish
Full Professional
English
Native or Bilingual

Timeline

Office Coordinator

Warehouse Assistant

Customer Service Representative

Scheduling Coordinator

Phone Operator

High School Diploma -

Pinnacle Charter Schooll

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Zharay Castruita Romero