Zharia Bernstine
Denham Springs,LA
Summary
Adept at elevating guest experiences through meticulous cleanliness and exceptional service, as demonstrated at Fairfield Inn Marriott. Skilled in team leadership and training, I excel in housekeeping efficiency and guest relations. My expertise in chemical handling and dedication to health and safety compliance have significantly enhanced operational performance, making me a valuable asset to any employer seeking to improve their service quality and team productivity.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Housekeeper
Springhill Inn and Suites
09.2024 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Baker
Crumbl Cookies
08.2024 - Current
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Managed customer service operations, including taking orders and resolving complaints.
- Operated cash registers and processed payments accurately.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Increased production efficiency through effective time management and multitasking during busy periods.
House Cleaner
Maid Pro
08.2024 - 09.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Promoted safety standards through appropriate handling of cleaning supplies.
Housekeeping Supervisor
Fairfield Inn Marriott
07.2022 - 04.2024
- Verified cleanliness levels by conducting regular evaluations of rooms.
- Managed inventory for housekeeping essentials.
- Conveyed repair requirements to maintenance team.
- Managed task assignments reflecting team capabilities.
- Partnered with front desk to handle all guest requests efficiently.
- Provided training to increase efficiency of incoming staff.
- Executed daily responsibilities efficiently, boosting positive comments about room upkeep.
- Finalized schedules, shift summaries, and business records.
- Elevated workforce performance by implementing effective oversight and coaching.
- Resolved complaints to foster customer trust and improve experience.
- Ensured rapid resolution of guest queries through collaboration with front office team.
- Maintained exceptional quality by performing routine evaluations.
- Increased staff productivity by instructing proper use of cleaning equipment.
- Maintained cleanliness and orderliness of rooms and common areas to elevate guest experience.
- Exceeded cleanliness standards set by the hotel.
- Ensured efficient management of entire laundry process.
- Adapted swiftly to shifting priorities and emergencies.
- Maintained adherence to established guidelines within the workforce.
- Delivered consistent feedback to housekeeping personnel.
- Enhanced communication channels between management and housekeeping staff.
- Ensured prompt removal of debris and recycling for cleanliness.
- Monitored linen usage to reduce waste and costs.
- Optimized process workflows, leading to improved operation performance.
- Evaluated candidate qualifications to provide hiring recommendations.
Cashier
Tobacco Warehouse
05.2020 - 11.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Stocker / Cashier
Dollar General
02.2019 - 05.2021
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
Education
Diploma - Social Work
Natchitoches Central High School
05.2018
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Mopping and sweeping
- Vacuuming and sweeping
- Vacuuming
- Cleaning bathrooms
- Cleaning techniques
- Health and safety compliance
- Bed making proficiency
- Kitchen cleaning
- Residential cleaning
- Dusting furniture
- Customer service-focused
- Deep cleaning expertise
- Folding clean laundry
- Window cleaning
- Physically strong
- Customer-oriented
- Sorting and washing laundry
- Waste disposal
- Interior and exterior cleaning
- Restroom detailing
- Guest relations
- Chemical handling
- Staff training
- Childcare support
Certification
- House Cleaning Technician Certification (HCT) - Association of Residential Cleaning Services International (ARCSI), Part of ISSA.
- State Driver's License
- ServSafe Food Handler's Certification
Timeline
Housekeeper
Springhill Inn and Suites
09.2024 - Current
Baker
Crumbl Cookies
08.2024 - Current
House Cleaner
Maid Pro
08.2024 - 09.2024
Housekeeping Supervisor
Fairfield Inn Marriott
07.2022 - 04.2024
Cashier
Tobacco Warehouse
05.2020 - 11.2022
Stocker / Cashier
Dollar General
02.2019 - 05.2021
Diploma - Social Work
Natchitoches Central High School
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