Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zharia Ervin-Hinton

Raleigh,NC

Summary

Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.

Overview

8
8
years of professional experience

Work History

PRESCHOOL-co-TEACHER

the goddard school
morrisville
10.2022 - 06.2024
  • Boosted parent-teacher collaboration by maintaining open lines of communication and conducting regular meetings to discuss student progress.
  • Utilized data-driven decision-making processes to inform instructional strategies and improve overall student achievement levels in the classroom.
  • Improved overall classroom performance with consistent evaluations, feedback, and tailored support for individual needs.
  • Increased student participation through group projects, presentations, and interactive learning exercises.
  • Created and developed lesson plans to meet students' academic needs.
  • Participated in department meetings to provide input to colleagues about student achievement and improvement.

Supervisor

Stars and strikes
raleigh
12.2019 - 07.2022
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.

Customer Service Representative

david’s bridal
raleigh
09.2019 - 12.2019
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Led quarterly customer service meetings to review performance and set goals for improvement.

Team Member

wendys
garner
03.2016 - 07.2017
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Contributed to team success by completing jobs quickly and accurately.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Operated register to process payments and collect cash payment for order totals.

Education

High School Diploma -

Garner Magnet High School
Garner, NC
05.2017

Some College (No Degree) - Psychology

Chowan University
Murfreesboro, NC

Some College (No Degree) -

North Carolina A & T State University
Greensboro, NC

Skills

  • Training and mentoring
  • Goal-Oriented
  • Priority management
  • Staff Management
  • Strategic Planning
  • Employee Motivation
  • Inventory Control

Timeline

PRESCHOOL-co-TEACHER

the goddard school
10.2022 - 06.2024

Supervisor

Stars and strikes
12.2019 - 07.2022

Customer Service Representative

david’s bridal
09.2019 - 12.2019

Team Member

wendys
03.2016 - 07.2017

High School Diploma -

Garner Magnet High School

Some College (No Degree) - Psychology

Chowan University

Some College (No Degree) -

North Carolina A & T State University

Similar Profiles

CREATE PROFILE
Zharia Ervin-Hinton