Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Advising Front Desk Receptionist
San Antonio College
03.2023 - Current
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Scheduled, coordinated and confirmed appointments and meetings.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Maintained confidentiality of sensitive data to protect customer and business information.
Trained new team members on company procedures, customer service and issue resolution.
Confirmed appointments, communicated with clients, and updated client records.
I.T. Intern
TaskUs
11.2021 - 07.2022
Supported IT department in handling technology rollout and maintenance.
Delivered assistance and support for team-based IT projects.
Installed application software and upgrades, virus protection, and drivers.
Helped department set up equipment for meetings, events and operations.
Replaced defective components and upgraded office equipment per technology plan.
Tested systems to identify root causes to problems and uncover bugs.
Helped IT team document core systems configurations, relevant passwords, and system access requirements.
Maintained inventory records and documentation for equipment in database.
Contributed to team environment by sitting in on meetings and brainstorming new ideas for issue resolution.
Installed, modified, and repaired software and hardware to resolve technical issues.
Direct Care Provider
Respite Care Of San Antonio
10.2019 - 10.2021
Documented vitals, behaviors, and medications in client medical records.
Kept clients engaged in social networks and communities for personal health and growth.
Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
Assisted patients with personal requirements for housekeeping and grooming assistance.
Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Developed rapport to create safe and trusting environment for care.
Maintained clean, safe, and well-organized patient environment.
Assisted disabled clients to support independence and well-being.
Replaced bandages, dressings and binders to care for wounds and encourage healing.
Education
Associate of Arts - American Sign Language (ASL)
San Antonio College
San Antonio, TX
07.2025
High School Diploma -
Highlands High School
San Antonio, TX
06.2015
Skills
Social Perceptiveness
Office Management
Word Processing
Customer Service
Verbal and Written Communication
Time Management
Multi-Line Telephone Systems
Listening Skills
Microsoft Windows
Microsoft Outlook
Meeting Arrangements
Conflict Management
Behavior Redirection
Personal Grooming
Client Direct Care
Direct Care Staff Oversight
Housekeeping Duties
Patient Care
Mobility Support
User Experience
Software and Hardware Issues
Inventory Recordkeeping
Software Installation
Networking Issues
Timeline
Advising Front Desk Receptionist
San Antonio College
03.2023 - Current
I.T. Intern
TaskUs
11.2021 - 07.2022
Direct Care Provider
Respite Care Of San Antonio
10.2019 - 10.2021
Associate of Arts - American Sign Language (ASL)
San Antonio College
High School Diploma -
Highlands High School
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