Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zharia Haywood

San Antonio,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Advising Front Desk Receptionist

San Antonio College
03.2023 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Confirmed appointments, communicated with clients, and updated client records.

I.T. Intern

TaskUs
11.2021 - 07.2022
  • Supported IT department in handling technology rollout and maintenance.
  • Delivered assistance and support for team-based IT projects.
  • Installed application software and upgrades, virus protection, and drivers.
  • Helped department set up equipment for meetings, events and operations.
  • Replaced defective components and upgraded office equipment per technology plan.
  • Tested systems to identify root causes to problems and uncover bugs.
  • Helped IT team document core systems configurations, relevant passwords, and system access requirements.
  • Maintained inventory records and documentation for equipment in database.
  • Contributed to team environment by sitting in on meetings and brainstorming new ideas for issue resolution.
  • Installed, modified, and repaired software and hardware to resolve technical issues.

Direct Care Provider

Respite Care Of San Antonio
10.2019 - 10.2021
  • Documented vitals, behaviors, and medications in client medical records.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Developed rapport to create safe and trusting environment for care.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted disabled clients to support independence and well-being.
  • Replaced bandages, dressings and binders to care for wounds and encourage healing.

Education

Associate of Arts - American Sign Language (ASL)

San Antonio College
San Antonio, TX
07.2025

High School Diploma -

Highlands High School
San Antonio, TX
06.2015

Skills

  • Social Perceptiveness
  • Office Management
  • Word Processing
  • Customer Service
  • Verbal and Written Communication
  • Time Management
  • Multi-Line Telephone Systems
  • Listening Skills
  • Microsoft Windows
  • Microsoft Outlook
  • Meeting Arrangements
  • Conflict Management
  • Behavior Redirection
  • Personal Grooming
  • Client Direct Care
  • Direct Care Staff Oversight
  • Housekeeping Duties
  • Patient Care
  • Mobility Support
  • User Experience
  • Software and Hardware Issues
  • Inventory Recordkeeping
  • Software Installation
  • Networking Issues

Timeline

Advising Front Desk Receptionist

San Antonio College
03.2023 - Current

I.T. Intern

TaskUs
11.2021 - 07.2022

Direct Care Provider

Respite Care Of San Antonio
10.2019 - 10.2021

Associate of Arts - American Sign Language (ASL)

San Antonio College

High School Diploma -

Highlands High School
Zharia Haywood