Zharia Haywood
San Antonio,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Advising Front Desk Receptionist
San Antonio College
03.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Trained new team members on company procedures, customer service and issue resolution.
- Confirmed appointments, communicated with clients, and updated client records.
I.T. Intern
TaskUs
11.2021 - 07.2022
- Supported IT department in handling technology rollout and maintenance.
- Delivered assistance and support for team-based IT projects.
- Installed application software and upgrades, virus protection, and drivers.
- Helped department set up equipment for meetings, events and operations.
- Replaced defective components and upgraded office equipment per technology plan.
- Tested systems to identify root causes to problems and uncover bugs.
- Helped IT team document core systems configurations, relevant passwords, and system access requirements.
- Maintained inventory records and documentation for equipment in database.
- Contributed to team environment by sitting in on meetings and brainstorming new ideas for issue resolution.
- Installed, modified, and repaired software and hardware to resolve technical issues.
Direct Care Provider
Respite Care Of San Antonio
10.2019 - 10.2021
- Documented vitals, behaviors, and medications in client medical records.
- Kept clients engaged in social networks and communities for personal health and growth.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Developed rapport to create safe and trusting environment for care.
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
Education
Associate of Arts - American Sign Language (ASL)
San Antonio College
San Antonio, TX07.2025
High School Diploma -
Highlands High School
San Antonio, TX06.2015
Skills
- Social Perceptiveness
- Office Management
- Word Processing
- Customer Service
- Verbal and Written Communication
- Time Management
- Multi-Line Telephone Systems
- Listening Skills
- Microsoft Windows
- Microsoft Outlook
- Meeting Arrangements
- Conflict Management
- Behavior Redirection
- Personal Grooming
- Client Direct Care
- Direct Care Staff Oversight
- Housekeeping Duties
- Patient Care
- Mobility Support
- User Experience
- Software and Hardware Issues
- Inventory Recordkeeping
- Software Installation
- Networking Issues
Timeline
Advising Front Desk Receptionist
San Antonio College
03.2023 - Current
I.T. Intern
TaskUs
11.2021 - 07.2022
Direct Care Provider
Respite Care Of San Antonio
10.2019 - 10.2021
Associate of Arts - American Sign Language (ASL)
San Antonio College
High School Diploma -
Highlands High School
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