Summary
Overview
Work History
Education
Skills
Work Email
Certification
Personal Email
References
Languages
Timeline
Generic

Zharia Howard

Los Angeles,CA

Summary

Self-motivated Senior Administrative Associate to team leaders in completing tasks, compiling schedules for teams and leveraging member strengths for optimal performance. Structured administrator of office tasks with awareness of proper channels for organization- appropriate task completion. Reliable problem solver and task organizer with capacity to provide deliberate structure to chaotic workloads. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior Administrative Associate

Catalyst California
08.2022 - Current
  • Participate in organization-wide planning, development, and communication activities
  • Manage the efficient day-to-day operations for the organization & department
  • Maintained company handbook to outline policies and provide insights to company mission and values.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
  • Booked airfare, hotel, and ground transportation to coordinate office travel.
  • Responsible for managing office services by ensuring office operations and procedures are organized; correspondence is controlled; filing systems are designed; supply requisitions are reviewed and approved
  • Kept files and records in content management systems such as MS SharePoint, EXCEL and others.
  • Coordinated trainings for new team members, overseeing onboarding details.
  • Drafted documents in company-directed formats and fonts accurately and consistently.
  • Assisted supervisory staff with management of complex calendars and to-do lists to support organization and productivity.
  • Developed and maintained HR policies and procedures.
  • Tracked various statistics and kept detailed records to support human resources department.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Managed payroll data entry and processing for over 50 employees to comply with predetermined company guidelines.
  • Determined hardware and network system issues using proactive troubleshooting techniques.
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
  • Answered questions and provided information to customers about new software or hardware.
  • Developed and tested new product offerings prior to release to assist development team in bug identification.

Administrative Specialist

412 Maintenance Squadron / Fabrication Flight
06.2021 - 08.2022
  • As the appointed Unit Software License Manager, responsible for supporting and implementing the BSLM program at the flight, maintaining an inventory and licensing documentation for all software owned by this flight, coordinate and document all unit software usage with the BSLM, accomplish an annual inventory of the flight’s software assets at the direction of the BSLM, and will follow the base approved IT acquisition process for purchasing new software
  • Documented human resources records and maintained confidentiality of sensitive personal information.
  • Government purchase card holder, and able to purchase IT equipment. Largest single purchase was over $47,000
  • As the Property Custodian, accountable for all assigned IT hardware assets within their respective custodian accounts, perform, at a minimum, an annual inventory of all assets, ensure all equipment is labeled properly, and all paperwork is handled correctly
  • As the Training Monitor, make sure each member is up to date with their trainings, schedule trainings 6-9 months in advance, and notify members when they have trainings scheduled
  • Prepare and route documents for proper signatures, complete tasks that come through the workflow email, ensure work centers are complied with monthly safety talks and other requirements, schedule in/out processing, update rosters and reports weekly, attend meetings, and assist where needed
  • Answer emails and phone calls promptly and effectively, take messages for members who are unavailable.

Administrative Assistant/ School Age Clerk

United States Air Force
04.2020 - 06.2021
  • Serves as site supervisor when required and by regulation at a Child and Youth Program facility
  • Opens, closes, and secures facility as required
  • Compiles hourly and daily attendance report
  • Adjusts in staffing pattern to meet day-to-day enrollment changes and comply with applicable ratios at all times
  • Prepares and processes purchase reports
  • Certifies that bills are correct, goods have been received, and correct for payment
  • Keeps track of inventory and how much is spent per day, per month and per year
  • Review and submit government documents
  • Monitors Closed Circuit Television in classrooms to ensure quality of program and check for problems
  • May be responsible for dealing with children removed from the classroom due to unruly behavior or illness
  • Substitutes as needed for care giving staff during short or longer absences during the day
  • While in classroom, employee is required to perform all applicable care giving duties
  • Enrolls children in Child and Youth Programs and checks patrons into center
  • Inputs enrollment data accurately into database
  • Closely monitors parents signing children in and out of the center to ensure safety of children in accordance with Air Force directive and instructions
  • Reviews medication requests and labels to ensure appropriate processes are followed
  • Dispenses medication to those meeting the criteria
  • Receives and directs callers or visitors
  • Conduct informational tours of the facility for parents and visitors
  • Answers phones, takes messages and delivers messages
  • Uses office automation software to perform basic functions such as word processing, electronic mail and/or update of data in electronic files.

Child and Youth Assistant

United States Air Force
05.2019 - 04.2020
  • Supervise, provide, and care for children, assist with activities, field trips, teaching, feeding/cooking, ensuring classroom ratio of 12:1 is maintained
  • Trained on Department of Defense Manuals and Air Force Instructions, maintaining a quality program, conducted meetings with supervisors and parents; assessed children’s progress and development
  • Attended training hours related to safety, supervision, plans and procedures, educated and supervised children, project planning, and child evaluations
  • Create educational lesson plans for the children to engage in immersive and fun curriculum that expands social activities
  • Conducted program management for school age annex, efficiently organized, created group activities; promoted cohesiveness and productivity within the unit
  • Assisted senior staff members with positive and supportive learning opportunities, created environment for children to grow and develop continuously.

Assistant Manager

Sheikh Shoes Department Store
11.2018 - 04.2019
  • Responsible for open/close of registers and store, completed customer orders, managed sales associates, and ensured every customer was satisfied with their visit
  • Received product orders totaling 4000+ items accurately and efficiently, assisted accounts receivable; provided excellent customer service, and quality control
  • Started position as Third Key holder and was promoted within a month to Assistant Manager based on ability to lead the team, stay organized and make sale goals
  • Utilized communicative abilities to coordinate efforts in a team environment; performed as lead to communicate delegation of group tasks to accomplish established goals
  • Leadership: Mentored and trained approximately 5 new employees.

Sales Associate

Victoria’s Secret Department Store
10.2017 - 06.2018
  • As a sales associate, worked closely with customers, assisted, and answered any questions, and provided excellent customer service; set goals for myself regarding sales, recovering, talking to customers, and gaining customer loyalty
  • Position transitioned to Cash Wrap, worked on registers, made online orders and ensured working areas where always clean and organized.

Peer Mentor & Office Assistant

Veterans Resource Center
10.2016 - 06.2018
  • Managed organizational workflow account, granted appropriate permissions to shared drives; organized events, communicated how improvements could be made to under-utilized programs; created positive work environment
  • Executed a highly efficient electronic records management system; converted cumbersome paper files into a portable document format
  • Responsible for outreach program to veterans and dependents within college campus to include networking with veteran programs within local community to provide resources
  • Utilized high degree of tact and diplomacy to meet with customers; demonstrated the ability to professionally conduct discussions on sensitive issues
  • Highly efficient with Microsoft Word, Excel, and PowerPoint; Provided customer responses via phone and email; managed cleaning and organization of center and replenishing resources on an as needed basis.

Education

Bachelor of Arts, Sociology -

University of California, Santa Cruz
Santa Cruz, CA
06.2018

Skills

  • Customer Service
  • Helpdesk Services
  • Travel Reservations
  • Project Planning
  • Timekeeping Administration / Timekeeping Software
  • Human Resources Department Processes / Support
  • Analytical and Critical Thinking
  • Problem Solving
  • Policy and Procedure Implementation
  • Payroll Operations
  • Financial Planning
  • Software Deployment Management

Work Email

ZHoward@catalystcalifornia.org

Certification

  • First Aid/CPR Certified

Personal Email

Zhariahoward13@gmail.com

References

  • Previous Flight Chief/Supervisor, (661) 277-6931, anthony.coward.1@us.af.mil, True
  • Co-Worker, (661) 277-8784, terri.sedillo@us.af.mil, True

Languages

German
Limited Working

Timeline

Senior Administrative Associate

Catalyst California
08.2022 - Current

Administrative Specialist

412 Maintenance Squadron / Fabrication Flight
06.2021 - 08.2022

Administrative Assistant/ School Age Clerk

United States Air Force
04.2020 - 06.2021

Child and Youth Assistant

United States Air Force
05.2019 - 04.2020

Assistant Manager

Sheikh Shoes Department Store
11.2018 - 04.2019

Sales Associate

Victoria’s Secret Department Store
10.2017 - 06.2018

Peer Mentor & Office Assistant

Veterans Resource Center
10.2016 - 06.2018

Bachelor of Arts, Sociology -

University of California, Santa Cruz

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Zharia Howard