Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Zharick Espinal

Summary

Dynamic professional with experience at State Farm, excelling in effective communication and problem-solving. Proven ability to analyze customer needs and recommend tailored insurance solutions, enhancing client satisfaction. Skilled in multitasking and organization, with a strong background in teamwork and collaboration, ensuring optimal service in fast-paced environments. As with previous transferrable skills with comprehensive background in patient care, dental procedures, and office management. Skilled in assisting with routine and complex dental procedures while maintaining patient comfort. Demonstrated strengths include knowledge of dental hygiene and ability to manage administrative tasks efficiently. Notable for enhancing overall relationships between customers and representatives by providing diligent and professional support.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Team Member

State Farm
Round Lake, IL
07.2024 - Current
  • Provided guidance on the selection of appropriate coverages, policy limits, deductibles, and other policy features.
  • Managed front desk operations such as answering phones and responding to emails.
  • Analyzed customer needs and recommended suitable insurance policies for them.
  • Participated in regular training sessions to improve product knowledge and service skills.
  • In person/ Incoming Caller inquiries from clients.
  • Navigated unresolved tasks requiring further investigation or specialized expertise.
  • Collaborated with team members to maximize productivity and efficiency.
  • Provided customer service support to ensure satisfaction.

Sterilization Technician

Lakeland Dental
Island Lake, IL
06.2024 - 07.2024
  • Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
  • Sterilized instruments according to established guidelines and protocols.
  • Took digital X-rays of teeth using radiographic equipment.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.

Caretaker

Hillcrest Nursing & Rehabilitation Center
Round Lake, IL
02.2023 - 09.2023
  • Demonstrated excellent communication skills when interacting with both staff members and residents.
  • Provided emotional support to families during difficult times while maintaining professional boundaries.
  • Collaborated with other healthcare professionals to ensure optimal health outcomes for all residents.
  • Ensured safety of residents through proper use of assistive devices such as wheelchairs, walkers.
  • Provided compassionate care to elderly patients in a nursing home setting.
  • Assisted elderly residents with daily activities such as eating, and grooming.

Education

Some College (No Degree) - Biology/ Pre-Dental

Augustana College
Rock Island, IL
09-2024

Some College (No Degree) - Biology/Pre-Dental

College of Lake County
Grayslake, IL

Skills

  • Effective communication
  • Teamwork and collaboration
  • Multitasking Abilities
  • Attention to detail
  • Licensed insurance agent
  • Problem-solving
  • Proficient in technology, including computers and systems such as Microsoft 365
  • Front office Skills
  • Sterilization techniques
  • Organization and time management

Certification

  • Property Insurance License
  • Casualty Insurance License
  • Life Insurance License
  • Health Insurance License

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Team Member

State Farm
07.2024 - Current

Sterilization Technician

Lakeland Dental
06.2024 - 07.2024

Caretaker

Hillcrest Nursing & Rehabilitation Center
02.2023 - 09.2023

Some College (No Degree) - Biology/ Pre-Dental

Augustana College

Some College (No Degree) - Biology/Pre-Dental

College of Lake County

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Zharick Espinal