Zhariya Stewart
Topeka,KS
Summary
Proven professional with a strong background in patient care and team collaboration, honed at Stormont-Vail HealthCare. Skilled in CPR/AED and adept at fostering patient safety and satisfaction. Demonstrates exceptional adaptability and communication, significantly enhancing team efficiency and patient outcomes.
Overview
6
6
years of professional experience
Work History
Patient Safety Attendant
Stormont-Vail HealthCare
2024.01 - Current
- Maintained detailed documentation of patient interactions, ensuring accurate records for continuity of care purposes.
- Reduced risk of falls by assisting patients with mobility and providing appropriate support during transfers.
- Served as a liaison between patients, families, and nursing staff, helping to resolve any concerns or issues that arose during the hospital stay.
- Promoted patient autonomy by encouraging self-care activities within safe boundaries, fostering independence.
- Facilitated efficient discharges by preparing rooms for cleaning and assisting patients with gathering belongings as needed.
- Ensured compliance with HIPAA regulations by maintaining strict confidentiality regarding patient health information.
- Actively participated in unit meetings to stay informed about policy updates or changes in protocols affecting daily tasks.
- Conducted hourly rounding to proactively address potential safety hazards or concerns, enhancing overall patient wellbeing.
- Participated in regular training sessions, staying current on best practices for patient safety attendants'' roles and responsibilities.
- Supported family members during their loved ones'' hospitalization, providing information on visitation guidelines and answering general questions about the facility''s policies.
- Utilized effective de-escalation techniques when encountering agitated or distressed patients, prioritizing safety for all involved parties.
- Demonstrated adaptability by working with diverse populations, including patients with varying cognitive abilities, physical limitations, or cultural backgrounds.
- Supported individuals with special needs by providing appropriate accommodations and assistance tailored to their unique circumstances.
- Collaborated with interdisciplinary teams to optimize patient outcomes through consistent communication and coordination of care plans.
- Improved communication between medical staff and patients by effectively reporting observations and concerns.
- Mentored new Patient Safety Attendants by sharing best practices and offering guidance as they acclimated to their roles.
- Assisted nursing staff with non-clinical tasks, enabling them to focus on direct patient care and improving efficiency.
- Contributed to the prevention of hospital-acquired infections through diligent hand hygiene practices and use of personal protective equipment.
- Enhanced patient safety by conducting comprehensive room checks and maintaining a clean environment.
- Increased patient satisfaction by offering compassionate care and addressing individual needs in a timely manner.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
- Disinfected tools, equipment and surfaces between patients.
- Completed necessary reports and documentation on time and to specifications.
- Monitored patient progress and reported changes to healthcare professionals.
- Took and recorded patients' vital signs, documenting in medical charts.
- Answered patient inquiries and provided information about healthcare services.
- Coordinated with other healthcare professionals to provide patients with comprehensive care.
- Transported patients to and from appointments, assisting with getting in and out of vehicles.
- Cleaned and set up rooms in preparation for patient appointments.
- Prepared and delivered meals to patients, assisting with feeding when necessary.
- Maintained accurate records of patient visits and treatments in patient medical files.
- Scheduled patients for appointments and maintained master calendar.
- Helped clinical staff with in-office procedures by organizing spaces and passing instruments.
- Performed basic laboratory tests and collected specimens for further testing.
- Provided family members with general health education and tips for patient care.
- Assisted patients with therapy exercises as specified by care team.
- Inspected equipment for defects and completed basic repairs.
- Supported office operations by expertly handling administrative needs.
- Administered medications and injections as directed by healthcare professionals.
- Obtained patient or family member authorizations for tests and procedures.
Supervisor
Shoe Carnival Inc
2023.07 - 2024.08
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated customer needs and feedback to drive product and service improvements.
- Gathered, organized and input information into digital database.
- Frequently inspected production area to verify proper equipment operation.
- Developed effective improvement plans in alignment with goals and specifications.
- Maintained database systems to track and analyze operational data.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Devised and implemented processes and procedures to streamline operations.
- Created and managed project plans, timelines and budgets.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Observed packing operations to verify conformance to specifications.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Hospitality Worker
Plaza West Nursing Home
2023.10 - 2024.02
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Trained new staff members on proper customer service and hospitality policies.
- Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
- Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
- Trained new staff on best practices in customer service, resulting in improved overall performance metrics.
- Maximized room occupancy rates with effective sales techniques and clear communication of amenities.
Work From Home Agent
Berlin Wheeler
2022.09 - 2022.12
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
- Established rapport with customers through active listening skills, empathy, and understanding of their needs or concerns.
- Maintained a high level of confidentiality, protecting sensitive customer information while adhering to all data security protocols.
- Provided personalized assistance to customers, boosting overall satisfaction and retention rates.
- Adhered to company guidelines for quality assurance purposes, ensuring professionalism throughout all communications with clients.
- Maintained organized records of all interactions with clients for future reference or follow-up purposes when necessary.
- Demonstrated adaptability and flexibility in adjusting to changes in schedules, workload, or company priorities.
- Delivered exceptional verbal communication abilities during phone conversations or written correspondence with clients via email or chat platforms.
- Handled escalated situations calmly by applying conflict resolution skills when dealing with challenging customers or complex issues.
- Achieved performance targets consistently by maintaining a strong work ethic and dedication to excellence in customer service.
- Collaborated with team members to ensure seamless communication and coordination across various departments.
- Streamlined processes within the virtual workspace, improving productivity and efficiency among remote colleagues.
- Participated in ongoing training sessions to stay current on industry trends, best practices, and company policies or procedures.
- Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
- Developed relationships with customers and used product and process knowledge to provide unrivaled customer experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
Bank Teller
CoreFirst Bank and Trust
2020.10 - 2021.05
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
Dietary Aide
Lexington Park Assisted Living
2018.06 - 2019.08
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Followed all food safety regulations while preparing meals for patients.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Discarded outdated food products and maintained waste disposal procedures.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
- Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
- Streamlined meal assembly processes for faster service without compromising quality or accuracy.
- Participated in regular team meetings to discuss performance goals, address challenges, and share best practices for continued growth and improvement.
- Assisted dietitians in monitoring patient progress, adjusting meal plans as needed based on feedback from healthcare providers.
Education
Diploma - Student
Topeka West High School
2001 SW Fairlawn Rd, Topeka, KS 6660405.2020
Skills
- Patient care techniques
- Basic Life Support
- Reliability and punctuality
- Mental health awareness
- Professionalism and Ethics
- First Aid Proficiency
- Stress Tolerance
- De-Escalation Techniques
- Medical terminology knowledge
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Direct Patient Care
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Certified in CPR/AED
- Relationship Building
- Team building
- Task Prioritization
- Self Motivation
- CPR/AED
- Analytical Thinking
- Goal Setting
- Time management abilities
- Adaptability
- Written Communication
- Support Services
Timeline
Patient Safety Attendant
Stormont-Vail HealthCare
2024.01 - Current
Hospitality Worker
Plaza West Nursing Home
2023.10 - 2024.02
Supervisor
Shoe Carnival Inc
2023.07 - 2024.08
Work From Home Agent
Berlin Wheeler
2022.09 - 2022.12
Bank Teller
CoreFirst Bank and Trust
2020.10 - 2021.05
Dietary Aide
Lexington Park Assisted Living
2018.06 - 2019.08
Diploma - Student
Topeka West High School
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