Zharria Fleetwood
Wake Forest,NC
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
HR Recruiting & Training Specialist
AVI Foodsystems
Raleigh, NC
04.2024 - Current
- Conducted orientation sessions for new hires, introducing them to the company's mission and culture.
- Monitored applicant tracking system actions to support hiring deadlines and streamline candidate experiences.
- Conducted initial phone screens and coordinated interview schedules with hiring managers.
- Leveraged applicant tracking systems (ATS) to streamline recruitment processes.
- Facilitated communication between managers and new employees throughout the onboarding process to ensure a smooth transition into the workplace.
Outbound Operations Area Manager
Chewy
Mount Juliet, TN
03.2023 - 03.2024
- Oversee Outbound operations leading a team of 110+ team members, ensuring consistent performance and adherence to company standards
- Facilitated onboarding and cross-training into critical roles, resulting in a 20% expansion of the workforce to increase outbound throughput by 10.7 WoW improvement
- Enhanced team engagement and implemented audits, resulting in a 30% reduction in quality defects
- Provided individualized coaching and feedback for employees on a quarterly basis, contributing to a 25% increase in workplace satisfaction rate
- Collaborated with cross-functional teams to drive process improvements and attain operational objectives
- Promoting a safe working environment by leading the site with 100% safety engagement completion month over month.
Flow-Lead for Central Operations Flow, Corporate
Amazon
Nashville, TN
05.2022 - 04.2023
- Supports site-wide operations by communicating workflow status with operations managers and escalation of any customer experience risk, SLA failure risk, or deviation from standard work to the general manager
- Provides operational insights to the Amazon Fulfillment Technology (AFT) team and work simultaneously to develop advanced and intuitive automated flow control for fulfillment center operations
- Manages supply chain or operation flow settings for multiple process paths in both inbound and outbound operations for multiple sites based on shift plans.
Learning and Development Trainer
Amazon
San Diego, CA
09.2021 - 04.2022
- Coordinated and lead a successful launch of a Generation 10 Amazon Fulfillment Center with 3,000+ associates
- Partnered with HRBP's, operations managers, and learning teams to create and implement an onboarding program designed to decrease attrition and provide policies, procedures, and expectations to associates
- Selected to attend seminars that focused on creating and managing effective training programs for associates and management
- Participated in multiple DE&I groups to promote and maintain a diverse workforce through organization of group events, budget management and board member support.
Learning Trainer
Amazon
Garner, NC
08.2020 - 08.2021
- Coordinated and lead a successful launch of a Generation 10 Amazon Fulfillment Center with 3,000+ associates
- Received record for onboarding the third greatest number of associates (20,000 associates) in the region
- Managed associate training classes and planning by ensuring availability of training rooms, managers, and program content creation, leading to better process flow of new hire orientation
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
Learning Ambassador & Process Guide
Amazon
Euclid, OH
10.2019 - 08.2020
- Away Team (March 2020): Assisted with the launch of a new fulfillment center (GGR1, Grand Rapids, MI) during the COVID-19 pandemic and educated all associates on policies and procedures to ensure safety
- Evaluated and identified knowledge gaps with associates, creating training plans to master learning and safety concepts, and decreasing site safety incidents
- Responsible for performance metrics and staffing of stations; correcting inventory issues and ensuring on-time deliveries for customers
- Trained over 2,500 associates by creating engaging strategies to reinforcing material or skills based on needs, interests, and abilities of individual associates.
Education
Bachelor of Business Administration - Management
Western Governors University
05-2026
Bachelor of Business Administration -
Southern New Hampshire University
Skills
- Microsoft Office Suite
- PeopleSoft
- Salesforce
- MyTime (Kronos)
- Asana
- Qualtrics
- Slack
- Adobe
- Zoom
- SAP Concur
- Various AWS Systems
- Google Suite
- AutoFlow
- Zone Distribution
- Rodeo
- QuickSight
- Operations Management
- Relationship Building and Management
- Process Improvement
- Cross-Functional Collaboration
- Team Development
Accomplishments
- Business Process Improvement – LinkedIn Learning (2023)
- Foundations of Performance Management – LinkedIn Learning (2023)
- Key Mental Shifts for Servant Leadership – LinkedIn Learning (2023)
- Leadership Foundations: Leadership Styles and Models – LinkedIn Learning (2023)
- Lean Technology Strategy: Purposeful Organizations – LinkedIn Learning (2023)
- Managing High Potentials – LinkedIn Learning (2023)
- The Three Pillars of Effective Communication – LinkedIn Learning (2023)
- Top 10 Rules for Highly Effective Leadership (2023)
- Leading and Working in Teams – LinkedIn Learning (2023)
- Job Skills: Supply Chain and Operations – LinkedIn Learning (2023)
- Essentials of Team Collaboration – LinkedIn Learning (2023)
- Diversity, Inclusion, and Belonging – LinkedIn Learning (2023)
- Creating a Culture of Collaboration – LinkedIn Learning (2023)
- Coaching Skills for Leaders and Managers – LinkedIn Learning (2023)
- Boosting Your Team's Productivity – LinkedIn Learning (2023)
Certification
- Business Process Improvement – LinkedIn Learning (2023)
- Foundations of Performance Management – LinkedIn Learning (2023)
- Key Mental Shifts for Servant Leadership – LinkedIn Learning (2023)
- Leadership Foundations: Leadership Styles and Models – LinkedIn Learning (2023)
- Lean Technology Strategy: Purposeful Organizations – LinkedIn Learning (2023)
- Managing High Potentials – LinkedIn Learning (2023)
- The Three Pillars of Effective Communication – LinkedIn Learning (2023)
- Top 10 Rules for Highly Effective Leadership (2023)
- Leading and Working in Teams – LinkedIn Learning (2023)
- Job Skills: Supply Chain and Operations – LinkedIn Learning (2023)
- Essentials of Team Collaboration – LinkedIn Learning (2023)
- Diversity, Inclusion, and Belonging – LinkedIn Learning (2023)
- Creating a Culture of Collaboration – LinkedIn Learning (2023)
- Coaching Skills for Leaders and Managers – LinkedIn Learning (2023)
- Boosting Your Team's Productivity – LinkedIn Learning (2023)
Timeline
HR Recruiting & Training Specialist
AVI Foodsystems
04.2024 - Current
Outbound Operations Area Manager
Chewy
03.2023 - 03.2024
Flow-Lead for Central Operations Flow, Corporate
Amazon
05.2022 - 04.2023
Learning and Development Trainer
Amazon
09.2021 - 04.2022
Learning Trainer
Amazon
08.2020 - 08.2021
Learning Ambassador & Process Guide
Amazon
10.2019 - 08.2020
Bachelor of Business Administration - Management
Western Governors University
Bachelor of Business Administration -
Southern New Hampshire University
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