MS Office
Zhasmina Georgieva
Tax Professional
Miami Beach,FL
Summary
Motivated individual with experience in management, finance and sales. Skilled in building strong customer relationships. Organized and dependable, successful at managing multiple priorities with a positive attitude.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Sales Specialist
Club Monaco
Miami Beach, FL
03.2016 - 02.2017
- Merchandised sales floor (set up store layout, grouping and displaying merchandise) and ensured merchandise was ready to be displayed.
- Reached and exceed daily and monthly sales goal and targets.
- Handled customer inquiries, complains and issues.
- Utilized information technology to record sales figures, for data analysis and future planning.
- Received and processed inventory (unpack and process merchandise to be ready for sales floor, including verification, pricing, quality control).
- Reviewed online and phone orders, prepared them for shipping.
- Used in-store system to locate inventory and place special orders for customers. Managed returns and exchanges.
Shift Supervisor
Vis A Vis
Nantucket, MA
05.2012 - 01.2015
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Merchandised sales floor (set up store layout, grouping and displaying merchandise) and ensured merchandise was ready to be displayed.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Helped team reach and exceed daily and monthly sales goals and targets.
- Managed inventory and ensured items were in stock, pricing was correct.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Analyzed sales figures and identified areas for improvement.
- Performed office work (filing paperwork, collecting and mailing correspondence, coping, faxing and scanning information, monitoring office supplies, answered phones and transferred them to correct staff member).
Front Desk Supervisor
Mountain Resorts
Steamboat Springs, CO
11.2010 - 05.2012
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Created, changed or canceled reservations using applicable software.
- Supervised and dispatched shuttle and bell staff.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Provided Concierge services.
- Performed office work (filing paperwork, collecting and mailing correspondence, coping, faxing and scanning information, monitoring office supplies, answered phones and transferred them to correct staff member).
Bank Teller/Lead Teller
Bank of America
Nantucket, MA
02.2007 - 10.2010
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Vault Custodian (Balanced vault on daily basis with zero error rate, monitored and maintained adequate supply of currency and coins).
- ATM Custodian (balanced and restocked ATMs in town and at branches).
- Educated customers on use of banking website and mobile apps.
- Assisted customers with compromised debit cards and issued new credentials.
- Audited teller cash drawers, ATM, Main Vault.
- Provided approvals in accordance with bank`s policies and procedures when needed to complete certain transactions; examined checks for identification and endorsement.
- Provide training, supervision and coaching to new and existing tellers to deliver best customer service and achieve incentive payout.
- Consistently met and exceeded sales goals as teller.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Executed wire transfers, stop payments and account transfers.
Education
MBA - Business Management
University of National And World Economy
Sofia, Bulgaria 10.2004 - 06.2006
Bachelor of Science - Business Management
University of National And World Economy
Sofia, Bulgaria 10.1999 - 06.2004
Skills
Problem solving strength
Interpersonal communication skills
Sales expertise
Customer Relations
Quick learner
Strategic planning
Team collaboration
Certification
H&R Block Tax Preparation Course
Software
Timeline
H&R Block Tax Preparation Course
01-2024
Sales Specialist
Club Monaco
03.2016 - 02.2017
Shift Supervisor
Vis A Vis
05.2012 - 01.2015
Front Desk Supervisor
Mountain Resorts
11.2010 - 05.2012
Bank Teller/Lead Teller
Bank of America
02.2007 - 10.2010
MBA - Business Management
University of National And World Economy
10.2004 - 06.2006
Bachelor of Science - Business Management
University of National And World Economy
10.1999 - 06.2004