Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
Generic

Zhasmina Georgieva

Tax Professional
Miami Beach,FL

Summary

Motivated individual with experience in management, finance and sales. Skilled in building strong customer relationships. Organized and dependable, successful at managing multiple priorities with a positive attitude.

Overview

10
10
years of professional experience
6
6
years of post-secondary education
1
1
Certification
1
1
Language

Work History

Sales Specialist

Club Monaco
Miami Beach, FL
03.2016 - 02.2017
  • Merchandised sales floor (set up store layout, grouping and displaying merchandise) and ensured merchandise was ready to be displayed.
  • Reached and exceed daily and monthly sales goal and targets.
  • Handled customer inquiries, complains and issues.
  • Utilized information technology to record sales figures, for data analysis and future planning.
  • Received and processed inventory (unpack and process merchandise to be ready for sales floor, including verification, pricing, quality control).
  • Reviewed online and phone orders, prepared them for shipping.
  • Used in-store system to locate inventory and place special orders for customers. Managed returns and exchanges.

Shift Supervisor

Vis A Vis
Nantucket, MA
05.2012 - 01.2015
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Completed daily financial activities and prepared weekly reports for management to inform decision-making.
  • Merchandised sales floor (set up store layout, grouping and displaying merchandise) and ensured merchandise was ready to be displayed.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Helped team reach and exceed daily and monthly sales goals and targets.
  • Managed inventory and ensured items were in stock, pricing was correct.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Analyzed sales figures and identified areas for improvement.
  • Performed office work (filing paperwork, collecting and mailing correspondence, coping, faxing and scanning information, monitoring office supplies, answered phones and transferred them to correct staff member).

Front Desk Supervisor

Mountain Resorts
Steamboat Springs, CO
11.2010 - 05.2012
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Created, changed or canceled reservations using applicable software.
  • Supervised and dispatched shuttle and bell staff.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
  • Provided Concierge services.
  • Performed office work (filing paperwork, collecting and mailing correspondence, coping, faxing and scanning information, monitoring office supplies, answered phones and transferred them to correct staff member).

Bank Teller/Lead Teller

Bank of America
Nantucket, MA
02.2007 - 10.2010
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Vault Custodian (Balanced vault on daily basis with zero error rate, monitored and maintained adequate supply of currency and coins).
  • ATM Custodian (balanced and restocked ATMs in town and at branches).
  • Educated customers on use of banking website and mobile apps.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Audited teller cash drawers, ATM, Main Vault.
  • Provided approvals in accordance with bank`s policies and procedures when needed to complete certain transactions; examined checks for identification and endorsement.
  • Provide training, supervision and coaching to new and existing tellers to deliver best customer service and achieve incentive payout.
  • Consistently met and exceeded sales goals as teller.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Executed wire transfers, stop payments and account transfers.

Education

MBA - Business Management

University of National And World Economy
Sofia, Bulgaria
10.2004 - 06.2006

Bachelor of Science - Business Management

University of National And World Economy
Sofia, Bulgaria
10.1999 - 06.2004

Skills

    Problem solving strength

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Certification

H&R Block Tax Preparation Course

Software

MS Office

Timeline

H&R Block Tax Preparation Course

01-2024

Sales Specialist

Club Monaco
03.2016 - 02.2017

Shift Supervisor

Vis A Vis
05.2012 - 01.2015

Front Desk Supervisor

Mountain Resorts
11.2010 - 05.2012

Bank Teller/Lead Teller

Bank of America
02.2007 - 10.2010

MBA - Business Management

University of National And World Economy
10.2004 - 06.2006

Bachelor of Science - Business Management

University of National And World Economy
10.1999 - 06.2004

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Zhasmina GeorgievaTax Professional