Zhe-Ahnte Johnson
Ypsilanti,MI
Summary
Diligent Intake Specialist with robust background in data management. Proven track record of organizing, storing, and analyzing large datasets effectively. Demonstrates strong analytical thinking and attention to detail.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Grants, Evaluation, Data Manager
Ozone House
08.2024 - Current
- Developed and implemented data management strategies to enhance operational efficiency.
- Oversaw data governance initiatives ensuring compliance with industry standards and regulations.
- Led cross-functional teams in data integration projects, improving collaboration across departments.
- Analyzed large datasets to identify trends, driving informed decision-making processes.
- Established best practices for data quality assurance, ensuring accuracy and reliability of information.
- Mentored junior staff on data analysis techniques and tools, fostering a culture of continuous improvement.
- Spearheaded training programs for staff on new data management software, promoting effective usage across the organization.
- Trained team members in best practices for data handling, improving overall productivity and data integrity.
- Reviewed source documents and listings to compile resources for identifying and correcting data allocation issues.
- Streamlined data management workflows for increased efficiency and reduced processing time.
Occupancy Specialist IV
Ann Arbor Housing Commission
11.2020 - 06.2024
- Assist residents or applicants of housing programs with the goal of achieving residency.
- Assesses eligibility and collects required information, such as income, vitals documents, running criminal backgrounds, and assets.
- Provide resources to customers and maintain records.
- Attend county wide meetings for homeless populations, for individuals to receive subsidy housing.
- Assist varies agencies in the community with housing support coordinator, for those who participate in supportive housing.
- Managed case files and maintained accurate records of tenant interactions and program participation.
- Developed outreach strategies to improve community awareness of available housing resources.
- Facilitated dispute resolution between tenants and property management to maintain positive relationships.
Operations Specialist
Alpha House
03.2018 - 05.2024
- Responsible for the operations of various floors and off-site warming centers.
- Demonstrated understanding of policies and procedures through implementation.
- Documented all client activities professionally and accurately, inputted all data into HMIS program.
- Maintained order of facilities and laundry areas, completed supply orders, prepared meals with families, participated and monitored activity time with children.
- Attended regular trainings such as operation procedures and CPR/ AED and First Aid training.
- Performed all duties both independently and collaboratively.
- Supervised and administered position assignments to volunteers.
Clinical case manager supervisor Operation Specialist/ Intake Specialist
Shelter Association of Washtenaw County
10.2014 - 05.2022
- Assessed client households for program eligibility to receive financial assistance by recording information, collecting documents, and preparing applications for assistance.
- Maintained integrity of highly confidential Client information, obtained and explained Release of Information forms, implemented SAWC policies and procedures.
- Provided resources to individuals who are experiencing homelessness/ housing crisis.
- Documented client information by utilizing HMIS system to log case notes, process records, track payment information, and household information.
- Oriented new clients on rules and responsibilities of congregate living including check in process, receiving mail, and administering drug tests.
- Attended monthly meetings and trainings to stay up to date on all relevant policies and procedures.
- Supervisor 8 case mangers, mange a warming center program of 120 homeless clients, attend homeless support housing meetings in the community, run meetings every week for case managers, one on one with case managers.
Housing Support Coordinator
SOS Community Services
05.2017 - 11.2020
- Received program referrals from Housing Access Washtenaw County
- Engaged households in developing an individualized Plan of Service that is strengths-based, culturally appropriate and focuses on housing stability.
- Assisted the household in addressing identified barriers to housing including transportation, health care, utility assistance, and childcare service.
- Coordinated services and facilitated referrals with other involved providers such Legal Services, Friends-In-Deed, Homeless Shelters, DHS, Community Mental Health, Student Advocacy, SOS Resource Center, etc.
- Provided outreach to major property managers to establish collaborative relationships.
- Maintained detailed case files and collected relevant data points in accordance with agency and funder requirements.
- Reported quarterly program outcomes as required by agencies and funders.
- Attends regular agency meetings, community meetings, expositions, trainings, and conferences.
Shelter Assessment Coordinator/ Lead Intake Specialist/ Data Analysis Specialist
Housing Access for Washtenaw County
08.2014 - 05.2017
- Maintained appropriate documentation by utilizing HMIS Service Point for all client files and updating client information in an accurate, timely and confidential manner.
- Assured that accurate assessments and reports are completed in a timely manner.
- Facilitated referrals to Staples, SOS, Alpha House, and various additional community organizations.
- Attended monthly community meetings, expositions, conferences, and trainings.
- Accurately performed and recorded family shelter assessments using the VI-F-SPDAT method.
Education
Master of Science Degree - Criminology
Eastern Michigan University
01.2016
Bachelor of Science Degree - Criminal Justice
Eastern Michigan University
01.2014
Associate Degree of Criminal Justice Liberal Arts Certificate - undefined
Washtenaw Community College
01.2012
Skills
- Family and Children/adolescent
- Veteran programs
- Homelessness/ Housing/ ex-offenders
- Staff Management/ Knowledge of Community Resources
- Assessment Specialist
- HCV Programs
- Rapid Rehousing
- Data quality assurance
- Report development
- Data warehousing
- Quality assurance
- Compiling data
- Data audits
Certification
- Tax Credit Property Certification
- Homeownership Certification
- Certified Voucher Specialist
- Certified RAD PBV Specialist
- CPR/ AED & First Aid Certification
- Tact/ Professionalism Training
- Catholic Social Services MPRI Liaison
- Washtenaw County Jail Outreach Program
Timeline
Grants, Evaluation, Data Manager
Ozone House
08.2024 - Current
Occupancy Specialist IV
Ann Arbor Housing Commission
11.2020 - 06.2024
Operations Specialist
Alpha House
03.2018 - 05.2024
Housing Support Coordinator
SOS Community Services
05.2017 - 11.2020
Clinical case manager supervisor Operation Specialist/ Intake Specialist
Shelter Association of Washtenaw County
10.2014 - 05.2022
Shelter Assessment Coordinator/ Lead Intake Specialist/ Data Analysis Specialist
Housing Access for Washtenaw County
08.2014 - 05.2017
Bachelor of Science Degree - Criminal Justice
Eastern Michigan University
Associate Degree of Criminal Justice Liberal Arts Certificate - undefined
Washtenaw Community College
Master of Science Degree - Criminology
Eastern Michigan University