Zhehao Zhang
Daly City,California
Summary
Dynamic leader with a proven track record at SSP America, enhancing operational efficiency and customer satisfaction. Expert in restaurant operations management and marketing strategy, with a knack for team leadership and innovative problem-solving. Elevated guest experiences and achieved significant revenue growth through strategic menu development and staff training. Skilled in NetSuite and excels in fostering strong customer relationships.
Overview
18
18
years of professional experience
Work History
General Manager
SSP America - The Manufactory FoodHall
04.2025 - Current
- Overseeing a multi-concept food court including a full-service licensed bar, Peet’s Coffee, Mexican restaurant, and GnG retail store
- Full P&L ownership, managing budgeting, cost controls, and profitability across all concepts
- Lead end-to-end operations, ensuring consistent service, compliance, and operational excellence
- Direct labor strategy: hiring, training, scheduling, performance management, and payroll control
- Manage inventory, purchasing, and vendor relationships for food, beverage, bar, and retail programs
- Ensure alcohol licensing and regulatory compliance
- Drive revenue growth and margin improvement through sales initiatives and cost optimization
- Analyze KPIs and financial data to improve efficiency and business performance
- Build, mentor, and lead cross-functional teams in a high-volume environment
Restaurant Manager
Copra
07.2024 - 03.2025
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Created purchasing plans for ordering wines and other beverages for special events.
- Provided guidance to servers in recommending appropriate wines based on individual customer preferences.
Restaurant Owner/Manager
Linglong SF
02.2023 - 06.2024
- Managed day-to-day operations of the Chinese restaurant, including overseeing staff, inventory, and customer service
- Developed and implemented strategies to enhance customer satisfaction and increase restaurant revenue
- Created and updated menus, ensuring a diverse selection of authentic Chinese dishes while accommodating dietary restrictions
- Conducted hiring, training, and performance evaluations for restaurant staff to maintain high standards of service
- Utilized marketing techniques, including social media campaigns and special promotions, to attract new customers and retain existing ones
- Analyzed financial reports and operational metrics to identify areas for improvement and make data-driven decisions for business growth
Fine Wine Specialist
Vinfolio Inc.
10.2017 - 05.2023
- Develop and utilize internal demand forecast models to optimize buying strategy for assigned categories
- Anticipate needs, navigate what is best for the business, strengthen relationships and support retention of top clients
- Achieving specified sales goals within assigned on-premise territory
- Maintain current client relationships and looking to keep longer term transactional opportunities
- Contribute to retail marketing campaigns by writing and creating content emails, retail price lists, tasting notes for the website, social media and other campaigns
- Conduct special events for different wineries
- Brand building and line expansion of existing brands within the portfolio
Restaurant Manager
Z & Y Bistro
09.2018 - 03.2020
- Overseeing restaurant operations execution
- Demonstrating a strong commitment to hospitality and guest satisfaction
- Exercise supervisory authority over restaurant and bar
- Implement training manuals and supervise training of employees
- Plan and develop the restaurant marketing strategy
- Interacted with external vendors to obtain the best quality in pricing and product
Restaurant Server
Roka Akor San Francisco
04.2015 - 10.2017
Restaurant Owner/Manager
Mikado Sushi Inc.
01.2013 - 01.2017
Logistic Specialist
US Navy
04.2008 - 04.2012
- Maintain inventory records
- Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies
- Determine proper storage methods, identification, and stock location based on turnover, environmental factors, and physical capabilities of facilities
- Obey the orders from senior ranking personnel
Education
Associate Degree - Accounting
Community College of San Francisco
San Francisco Certificate - Computer Peripheral Equipment Operator
US Department of Labor
Logistics A School -
US NAVY
Skills
- NetSuite
- Looker
- Microsoft Excel
- Account Management
- Sales Management
- Marketing Strategy
- Customer Service
- Team Leadership
- Business Operation
- Restaurant operations management
- Menu pricing
- Full service restaurant background
Educations
- Associate Degree, Community College of San Francisco
- Logistics A School, US NAVY
- Certificate, Computer Peripheral Equipment Operator
Languages
English
Professional
Chinese (Mandarin)
Professional
Timeline
General Manager
SSP America - The Manufactory FoodHall
04.2025 - Current
Restaurant Manager
Copra
07.2024 - 03.2025
Restaurant Owner/Manager
Linglong SF
02.2023 - 06.2024
Restaurant Manager
Z & Y Bistro
09.2018 - 03.2020
Fine Wine Specialist
Vinfolio Inc.
10.2017 - 05.2023
Restaurant Server
Roka Akor San Francisco
04.2015 - 10.2017
Restaurant Owner/Manager
Mikado Sushi Inc.
01.2013 - 01.2017
Logistic Specialist
US Navy
04.2008 - 04.2012
Certificate - Computer Peripheral Equipment Operator
US Department of Labor
Logistics A School -
US NAVY
Associate Degree - Accounting
Community College of San Francisco