Summary
Overview
Work History
Education
Skills
Timeline
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Zhenette McKinney

Zhenette McKinney

Atlanta,GA

Summary

Knowledgeable Massage Therapist with over 3 years of experience offering professional massage treatments to relieve muscle discomfort and aid relaxation. Practiced in wide-ranging massage techniques and methods. Service-minded, patient and flexible in challenging environments.

Overview

5
5
years of professional experience

Work History

Massage Therapist

Self Employed
12.2022 - Current
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.

Massage Therapist

Natural Body
12.2022 - 05.2023
  • Prepared oils and lotions for massages.
  • Performed sanitization tasks to keep massage environment clean and safe.
  • Administered Swedish, deep tissue, prenatal, CBD Massage and stretching.
  • Utilized hot stones, aromatherapy and other therapeutic treatments.
  • Generated additional revenue for the spa by upselling add-on services like hot stone therapy and body scrubs during appointments.
  • Boosted repeat business through outstanding customer service and personalized massage experiences.

Front Desk Coordinator

Natural Body
06.2021 - 12.2021
  • Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
  • Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
  • Updated client records accurately and efficiently, ensuring data integrity within the system.
  • Scheduled appointments in computer system.

Presort Coordinator

Pitney Bowes
02.2021 - 06.2021
  • Gathered and organized materials to support operations.
  • Presorted outgoing mail for up to 200 accounts.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Promoted quickly after completing training.

Therapist Intern

SensAbility
10.2019 - 12.2019
  • Contributed to a positive therapeutic environment through empathetic listening and non-judgmental support for clients'' emotional experiences.
  • Participated in ongoing professional development opportunities to stay current on best practices within the field of mental health counseling.
  • Built trust and rapport with compassionate approach.
  • Maintained confidentiality and adhered to ethical guidelines, upholding the professional standards of the mental health field.
  • 132 clock hours of hands-on experience under the guidance of licensed professionals.

Education

Massage Therapy Certification -

Atlanta School of Massage
Atlanta
12.2019

Skills

  • Deep Tissue Massage
  • Swedish Massage
  • Professionalism and Ethics
  • Stress Relief Massage
  • Prenatal Massage
  • Treatment Planning
  • Range of Motion Improvement
  • Neuromuscular Therapy
  • Administrative Support
  • Client Relations

Timeline

Massage Therapist

Self Employed
12.2022 - Current

Massage Therapist

Natural Body
12.2022 - 05.2023

Front Desk Coordinator

Natural Body
06.2021 - 12.2021

Presort Coordinator

Pitney Bowes
02.2021 - 06.2021

Therapist Intern

SensAbility
10.2019 - 12.2019

Massage Therapy Certification -

Atlanta School of Massage

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Zhenette McKinney