Zhenette McKinney
Atlanta,GA
Summary
Dynamic and dedicated Massage Therapist with extensive experience. Proven ability to enhance client improvement and satisfaction through exceptional service and relationship building, resulting in increased repeat bookings. Experienced with client-centered therapeutic techniques that assist with relief of chronic pain and physical well-being. Utilizes customized treatment plans to address specific client needs effectively. Track record of maintaining tranquil and therapeutic environment, ensuring client comfort and satisfaction through professional and personalized care. Committed to maintaining a clean, safe environment for optimal therapeutic outcomes.
Overview
6
6
years of professional experience
Work History
Massage Therapist
Self Employed
12.2022 - Current
- Deliver customized massage therapies to address client-specific needs regarding chronic pain and/or injury, as well as to promote relaxation. Develop treatment plans based on client assessments and feedback for optimal therapeutic outcomes.
- Increase client satisfaction by providing exceptional service, maintaining a clean, comfortable environment, and educating clients on self-care techniques and post-treatment exercises to enhance recovery.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Offer aromatherapy, hot stones, and cupping as part of massage treatments.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfaction and build rapport.
- Maintained accurate client records, ensuring compliance with health regulations and privacy standards.
- Increase client satisfaction by providing exceptional service, and maintaining a clean, comfortable environment.
- Develop and maintain positive relationships with clients through professional communication and follow-up to increase satisfaction and build rapport.
- Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
Massage Therapist
Natural Body Buckhead
12.2022 - 05.2023
- Provided customized massage therapies to address client-specific needs, and promote relaxation.
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Administered Swedish, deep tissue, prenatal, CBD massage, and stretching.
- Utilized hot stones, aromatherapy, and other therapeutic treatments. Generated additional revenue for the spa by upselling add-on treatments, as well as products.
- Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
- Boosted repeat business through outstanding customer service and personalized massage experiences.
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
- Maintained meticulous hygiene and safety standards in treatment area, ensuring safe and inviting space for clients.
- Increased repeat client bookings by delivering exceptional customer service and follow-up care advice.
Front Desk Coordinator
Natural Body Buckhead
06.2021 - 12.2021
- Greeted visitors and clients upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Scheduled appointments in the computer system.
- Coordinated appointment scheduling for services, optimizing staff availability and client satisfaction.
- Ensured accurate invoices before submitting payments.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Maintained strict confidentiality when handling sensitive client information, in accordance with company policies.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Assisted in maintaining inventory of supplies, contributing to efficient daily operations.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- Confirmed appointments, communicated with clients, and updated client records.
Massage Therapist Intern
Sensability (ASM)
10.2019 - 12.2019
- Provided therapeutic massages to clients, adapting techniques to individual needs and preferences.
- Assisted in maintaining a clean and hygienic treatment environment, following safety protocols.
- Collaborated with senior therapists to develop personalized treatment plans for clients.
- Educated clients on wellness practices and self-care techniques post-treatment.
- Contributed to a positive therapeutic environment through empathetic listening and nonjudgmental support for clients' emotional experiences.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of mental health counseling.
- Built trust and rapport with a compassionate approach.
- Maintained confidentiality and adhered to ethical guidelines, upholding the professional standards of the massage therapy field.
- Increased return clientele by building rapport and trust through attentive listening and empathetic understanding of clients'' concerns.
- 132 clock hours of hands-on experience under the guidance of licensed professionals.
- Ensured a clean, organized, and professional workspace for the optimal client experience.
Education
Massage Therapy
Atlanta School of Massage
Dunwoody12-2019
Skills
- Swedish massage
- Deep tissue massage
- Trigger point massage
- Hot stone massage
- Sports massage
- Reflexology techniques
- Myofascial release
- Prenatal massage
- Neuromuscular therapy
- Reflexology
- Lymphatic drainage
- Aroma therapy
- Relationship building and management
- Spa treatment knowledge
Timeline
Massage Therapist
Self Employed
12.2022 - Current
Massage Therapist
Natural Body Buckhead
12.2022 - 05.2023
Front Desk Coordinator
Natural Body Buckhead
06.2021 - 12.2021
Massage Therapist Intern
Sensability (ASM)
10.2019 - 12.2019
Massage Therapy
Atlanta School of Massage