Zheng (Cherry) Qian
Tampa,Florida
Summary
Committed and hardworking. Experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Smart professional with thorough understanding of both Mandarin and English. Conveys intended messages accurately and reliably. Well-versed in interpretation and translation tools and services.
Overview
17
17
years of professional experience
Work History
Cashier & Mandarin Interpretator
Seminole Hard Rock Hotel & Casino
10.2022 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Interpreted conversations between foreign language-speaking clients and others.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
Sales
Forever 21
05.2022 - 10.2022
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Mandarin Interpretator
Shenzhen Art Academy Singing Class
01.2017 - 03.2018
- Edited and proofread other team members' translations.
- Interpreted conversations between foreign language-speaking clients and others.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
Founder
Shenzhen Boat In Art Sea Studio
11.2010 - 12.2015
- Incorporated multiple types of teaching strategies into classroom for acting students in both Mandarin and English.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Enterprise Trainer
Richo Asia Industry (Shenzhen) Ltd.
10.2006 - 05.2009
- Interpreted remotely through video conferencing or phone to facilitate communication between parties between English, Mandarin, and Japanese
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Monitored participant workflow and behaviors throughout training process.
Education
Bachelor of Arts - Musicology
Central China Normal University
Wuhan, China06.2006
Skills
- Technical Translation
- Customer Support
- Project Requirements
- Customer Inquiries
- Training Programs
- Contract Interpretation
- Business Communications
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Cashier & Mandarin Interpretator
Seminole Hard Rock Hotel & Casino
10.2022 - 05.2023
Sales
Forever 21
05.2022 - 10.2022
Mandarin Interpretator
Shenzhen Art Academy Singing Class
01.2017 - 03.2018
Founder
Shenzhen Boat In Art Sea Studio
11.2010 - 12.2015
Enterprise Trainer
Richo Asia Industry (Shenzhen) Ltd.
10.2006 - 05.2009
Bachelor of Arts - Musicology
Central China Normal University
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