Zhenshi (Sarah) Piao

Continued advancing and becoming comfortable with the learned skills from the AGM position.

Developed and shared ideas to improve sales opportunities with the customer demographic taken into consideration.

Identified areas of focus to lower labor and COGs and implemented strategies to meet, or at times exceed, the given target numbers.

Continued to review shift leads' and team's performance and provided feedback for improvement while praising employees' strengths.

Worked to improve GX and reviews from low/mid 3.0 to above 4.0 ratings.

Learned procedures to place orders for ingredients, dry goods, and cash.

Learned to accurately count inventory and read COGs results.

Learned to make and publish the schedule in a timely manner while accommodating for any, and almost all, time-off needs or requests.

Managed not only the scheduled shift to work but all managers to keep everyone up to date with areas of improvements needed to maintain an above satisfactory level shop.

Trained new f&m members on menu items and standardized portions as set by the company.

Enforced shop cleanliness and efficiently utilized down time to ready the staff for rush hours.

Handled any customer concerns or complaints to provide a satisfactory visit even when something may have been displeasing at first.

Managed fast-paced hours to ensure a speedy but considerate customer service experience.

Continued advancing skills in customer service and working with the team to efficiently handle rush hours while maintaining store cleanliness.

Memorized "hit pizza" menu items to smoothly and efficiently take customer orders without interrupting the flow of work pace.

Became fluent in all parts of the assembly line and learned to comfortably work in a fast paced environment.

Memorized menu items and bowl combinations to ensure a smooth workflow as well as addressing any customers' questions.

Learned to collaborate with a larger crew for a smooth operation during rush hours.

Became more familiarized with the POS system.

Used the opportunity of having a larger customer base to become more comfortable in customer service.

Responsible for arriving at the allotted time to open the shop.

Learned simple prep and knife skills to ready fresh ingredients for the day's operations.

Trained new team members on product assembly and cleaning standards.

Routinely maintained cleanliness and organization on assembly line, prep area, walk-in, and outside dining area.