- Data-Driven Innovation: Passionate about solving real-world operational business problems through analytics and technology
- Fitness & Health: Enjoy playing basketball and maintain a regular fitness routine to stay active and focused
- Esports & Strategy Games: Explore competitive games like League of Legends to strengthen decision-making and team strategy
- Cross-Cultural Collaboration: Thrive in a diverse environment and enjoy learning from global teams and cultures
- Public Speaking & Communication: Continuously develop presentation skills through academic and professional forums
Zheyuan Huo
Seattle,WA
Summary
Expert with a strong foundation in operations management, business analysis, and financial assessment. Experience in optimizing delivery logistics, building data-driven strategies, and improving process efficiency in the food delivery and service industries. Background includes leading project execution, merchant acquisition, credit risk assessment, and customer service strategy. Skilled in analyzing large data sets and developing performance metrics. Proficient in Python, R, Tableau, and Excel, with good communication skills and a collaborative and solution-oriented mindset.
Overview
10
10
years of professional experience
Work History
Operation Specialist
WA FAN TUAN INC.
11.2022 - Current
- Perform statistical analysis and machine learning modeling on driver and delivery datasets to identify trends and generate actionable operational insights.
- Apply predictive analytics to forecast delivery demand and optimize route planning to meet user on-time delivery rates.
- Design and implement data dashboards to track key performance indicators (KPIs) related to driver efficiency, customer satisfaction, and delivery speed.
- Work with cross-functional teams including engineering and business operations to implement analytics-based process improvements.
- Conduct data presentations to senior leadership to translate complex data and findings into actionable strategies and policies.
- Use statistical modeling techniques to conduct risk assessments to help mitigate delivery disruptions and support business continuity planning.
Operation Manager
NY FAN TUAN INC.
05.2021 - 11.2022
- Managed delivery operations throughout Chicago, overseeing dispatch, training, and performance tracking of all drivers.
- Initiated data-driven performance evaluation using Excel-based KPIs, resulting in significant improvements in delivery accuracy and timeliness.
- Worked with regional leadership to develop operational standards and process improvement plans.
- Played a key role in adopting data visualization tools (Tableau, Excel dashboards, Power BI, etc.) to support decision making and monitor driver metrics.
- Assisted in transitioning to analytics-driven route management by integrating initial data reporting workflows.
Business Developer
NY FAN TUAN INC.
04.2021 - 05.2021
- Identified and recruited potential partner merchants through both online and offline channels to expand regional food delivery market presence.
- Managed merchant acquisition advertising campaigns and monitored outreach performance.
- Developed tailored business cooperation strategies and product bundling plans to enhance merchant engagement and product visibility.
- Delivered merchant design consultation services and visual branding support.
- Collected merchant feedback, conducted data analysis, and provided optimization suggestions to improve collaboration success and service satisfaction.
Manager Assistant (Commercial Loan Department)
The Export-Import Bank of China-Inner Mongolia
08.2017 - 05.2018
- Conducted financial due diligence for local enterprises applying for project-based loans, including analysis of business models, financial statements, and equity structures.
- Prepared documentation on borrowing enterprises and their legal representatives to support risk evaluation and compliance.
- Assisted in the assessment of creditworthiness and loan risk exposure.
- Participated in department-level promotional campaigns and communication activities to support client engagement.
Finance Intern
China Everbright Bank Hohhot Branch
08.2017 - 08.2017
- Completed structured training on financial systems, consumer banking operations, and retail finance principles.
- Provided front-office services to customers, including account opening, deposits/withdrawals, product inquiries, and credit card applications.
- Awarded Best Intern and Best Team honors for outstanding service quality and team contribution during internship program.
Financial Intern
AIA Group Limited | Hong Kong, Hong Kong
08.2015 - 08.2015
- Evaluated the features, performance, and customer suitability of key insurance product “Admire Life 2” through product analysis and peer benchmarking.
- Participated in simulated financial market exercises, including foreign exchange, commodities (gold), stock trading, and lending operations.
- Promoted AIA Group’s financial solutions on digital platforms and conducted marketing outreach.
- Coordinated and hosted AIA Campus Talk events aimed at improving brand awareness and financial literacy among university students.
Education
Certificate Program - Customer Service Specialist
Computer Systems Institute
Chicago, IL04-2023
Master of Science - Business Analytics
Trine University
Tempe, AZ05-2025
Master of Science - Project Management
Boston University
Boston, MA01-2021
Bachelor of Science - Land Resources Management & Finance
Jiangxi Agricultural University
Nanchang, Jiangxi, China07-2017
Skills
- Core Technical & Analytical Skills
- Data Analysis & Visualization: Proficient in Python, R, and Tableau for analyzing large data sets and building interactive dashboards
- Statistical Modeling & Forecasting: Experience with regression analysis, risk modeling, and time series forecasting to support operational business decisions
- Predictive Analytics: Apply machine learning techniques for industry and user demand forecasting and route optimization
- Financial & Operational Modeling: Proficient in Excel modeling and financial valuation methods Project & Business Management
- Project Management Methods: Trained in Agile, Waterfall, and Hybrid project frameworks, with experience managing scope, schedule, budget, and risk using tools such as Jira and Trello
- Business Intelligence: Build and optimize KPIs and analytical tools to track delivery performance, customer satisfaction, and cost efficiency
- Risk Management: Design heat maps, scenario models, and mitigation strategies to reduce operational disruptions Communication & Collaboration
- Cross-Functional Leadership: Work with stakeholders from operations, logistics, and advocacy teams to implement analytically driven initiatives
- Data Storytelling: Communicate analytical insights to non-technical stakeholders through clear presentations and data visualizations
- Bilingual Communication: Fluently speak English and Mandarin, able to communicate effectively in global and multicultural teams
Accomplishments
- Improve delivery efficiency in Chicago and Seattle: Use predictive analytics to optimize delivery routes and driver schedules, resulting in a 10% increase in on-time delivery rates and improved customer satisfaction.
- Develop KPI dashboards: Design and optimize performance dashboards to track delivery metrics and driver performance, enabling data-driven decision making across multiple teams.
- Lead cross-functional projects: Successfully led and contributed to multiple high-impact projects, including biometric payment applications and campus bike programs, aligning technology work with business goals.
- Merchant acquisition and strategy: Recruited and partnered with new suppliers at New York Fantuan Boston to promote market expansion and revenue growth in competitive regions.
- Financial risk analysis: Performed in-depth credit assessments on corporate loan applications at Bank of China, supporting multi-million RMB loan approval decisions.
- Award-winning intern: Won the China Everbright Bank Best Intern Award for outstanding performance in customer service and financial operations.
Language
English: Fluent
Mandarin: Native Level
Interests
Timeline
Operation Specialist
WA FAN TUAN INC.
11.2022 - Current
Operation Manager
NY FAN TUAN INC.
05.2021 - 11.2022
Business Developer
NY FAN TUAN INC.
04.2021 - 05.2021
Manager Assistant (Commercial Loan Department)
The Export-Import Bank of China-Inner Mongolia
08.2017 - 05.2018
Finance Intern
China Everbright Bank Hohhot Branch
08.2017 - 08.2017
Financial Intern
AIA Group Limited | Hong Kong, Hong Kong
08.2015 - 08.2015
Certificate Program - Customer Service Specialist
Computer Systems Institute
Master of Science - Business Analytics
Trine University
Master of Science - Project Management
Boston University
Bachelor of Science - Land Resources Management & Finance
Jiangxi Agricultural University
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