Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zhi Quetant

Fort Worth,TX

Summary

Dedicated 911 Dispatcher offering 5 years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in Emergency Medical Dispatching, and ProQA protocols. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Focused 3 with experience providing top-notch clerical support and operational assistance to meet staff needs. Capable and highly organized when coordinating documents, supplies and project resources. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work. Knowledgeable Administrative Manager uses operational experience to inform strategic guidance. Coordinates ideal organizational outcomes by analyzing existing processes and developing tangible system improvements. Driven problem solver handles multiple tasks and projects simultaneously.

Overview

10
10
years of professional experience

Work History

911 Dispatcher

MedStar Mobile Healthcare
04.2024 - Current
  • Answered calls from automatic routing system and took basic information from callers.
  • Read system maps and caller information, and documented details in system.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Provided on-the-job training and coaching to develop new dispatchers.
  • Dispatched and coordinated emergency services teams according to high-priority calls.

Administrative Manager

ANIK
02.2018 - 06.2021
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Trained employees in company and regulatory compliance requirements to promote conformance.
  • Greeted visitors, employees and clients politely and professionally for excellent reception service.
  • Updated reports, managed accounts, and generated reports for company database.
  • Coordinated customer, vendor and stakeholder relations for smooth communication flows.
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Interviewed, recruited and onboarded new staff for high-performing administration teams.
  • Completed bi-weekly payroll for 47 employees

DISPATCHER

Orleans Parish Communication District
01.2015 - 03.2017
  • Managed high volume of emergency calls and dispatched appropriate personnel efficiently
  • Prioritized tasks to ensure timely response to urgent situations and maintained accurate records
  • Coordinated communication between multiple parties to ensure effective emergency response
  • Demonstrated strong decision-making skills under pressure to resolve unexpected challenges.

Education

High School Diploma -

The NET Charter High School
New Orleans, LA
08.2014

Associate of Arts - Business Administration

Tarrant County College
Fort Worth, TX
07.2024

Skills

  • Customer Service
  • Communication
  • Managerial
  • CRM
  • Outstanding interpersonal
  • Strong problem-solving
  • Conflict resolution
  • Decision-Making
  • EMS Dispatch
  • Call Management
  • Information documentation
  • Teamwork and Collaboration
  • Data entry proficiency

Timeline

911 Dispatcher

MedStar Mobile Healthcare
04.2024 - Current

Administrative Manager

ANIK
02.2018 - 06.2021

DISPATCHER

Orleans Parish Communication District
01.2015 - 03.2017

High School Diploma -

The NET Charter High School

Associate of Arts - Business Administration

Tarrant County College
Zhi Quetant