Overview
Work History
Education
Skills
Timeline
Generic

Zhi Wei Chen

Seattle,WA

Overview

4
4
years of professional experience

Work History

Server

Era Living
01.2024 - 01.2025
  • Responds to resident questions, needs, and concerns; provides comment cards for residents.
  • Report all compliments and complaints to Dining Services Director.
  • Assists dishwasher in storing clean dishes.
  • Follows all established safety standards; reports any safety concerns to the Dining Services Director or Executive Director.
  • Amazing customer service skills; Sensitivity to the needs and concerns of older adults.
  • Ability to follow established food service practices, ability to perform all aspects of host, busser, and food server functions.
  • Ability to take and submit food orders within established policies; Ability to manage time effectively and remain productive throughout shift.
  • Ability to use good interpersonal skills when interacting with Residents, family members, visitors and co-workers.
  • Ability to read, write and communicate in English.
  • Ability to pass DSHS background check, required.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Followed health safety guidelines when preparing and serving food products.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Prepared drinks according to standard recipes.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Stayed informed about daily specials, new menu items, promotions.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Greeted guests and provided menus.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Took orders from customers accurately and in a timely manner.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Delivered food orders promptly and courteously.
  • Provided excellent customer service to ensure satisfaction.
  • Checked food before serving it to customers.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Assisted in training new servers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Addressed complaints to kitchen staff and served replacement items.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Trained new employees on restaurant procedures and plating techniques.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Provided exceptional service to high volume of daily customers.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Trained new employees to perform duties.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Prepared checks, itemizing total meal costs and taxes.
  • Served food and beverages to patrons and confirmed complete orders.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Informed customers of daily specials and signature menu items.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Filled condiments and napkin containers during slack periods.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Presented menus and answered questions regarding items.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Stocked service areas with supplies during slow periods.
  • Set up tables in between patrons to reduce wait times.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Responded to ad hoc cleaning duties at end of shift.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.

Volunteer Coordinator

Will Chen City Council Campaign Team
Seattle, USA
01.2021 - 12.2021
  • Company Overview: Seattle, WA
  • In 2021 I was in the Will Chen’s Campaign Team for Edmonds City Council I was one of the main members in his team. With our hard work We won the Election.
  • Organize all aspects of volunteering, from recruiting new volunteers to promoting opportunities for people who want more hours in their schedule.
  • Planning Campaign strategy with 3 executive team members and applied the strategy in the daily doorbelling.
  • Seattle, WA

Referral Specialist

ICHS
Seattle, USA
  • Company Overview: Seattle, WA
  • Welcomed patients to the facility as well as directed them to the place they needed to be at in a clear manner.
  • Navigate through multiple software systems including Epic, Microsoft Office, and other resources web portal to verify and update patient’s demographic and insurance information.
  • Referral Processing: Initiate, track, and manage patient referrals to specialists and other healthcare providers.
  • Insurance Verification: Verify patient eligibility, benefits, and authorizations with insurance companies.
  • Communication: Communicate with patients, providers, and insurance companies to ensure smooth referral processing and timely access to care.
  • Record Keeping: Maintain accurate and detailed patient records, including referral forms and documentation.
  • Scheduling: Schedule appointments with specialists and coordinate patient care.
  • Compliance: Ensure adherence to healthcare regulations, including HIPAA.
  • Problem Solving: Address and resolve issues related to referrals and insurance authorizations.
  • Seattle, WA
  • Resolved escalated patient complaints relating to denied or delayed referrals promptly.
  • Maintained detailed records of all patient referrals, including dates of submission, status updates, and any additional information required by insurance providers.
  • Provided support to referring physicians in obtaining pre-authorization for services as necessary.
  • Participated in staff meetings and provided feedback on ways to improve procedures related to referral processing.
  • Tracked progress of each referral throughout its lifecycle from submission through authorization or denial notification.
  • Reviewed all documentation associated with each referral request to ensure compliance with relevant regulations.
  • Created reports summarizing referral activity on a weekly basis for management review.
  • Developed strategies for improving efficiency within the department while maintaining high standards of customer service.
  • Coordinated with provider offices to ensure timely completion of referrals prior to scheduled appointments.
  • Collaborated with team members to ensure the accuracy of referral data entered into the system.
  • Communicated regularly with referring physicians, nurses, case managers, social workers, and other healthcare professionals regarding referral processes and requirements.
  • Maintained confidentiality of patient information in accordance with HIPAA regulations.
  • Identified potential problems with referrals before submitting them to insurers and worked with providers to resolve those issues quickly.
  • Processed incoming referral requests for medical services and submitted them to the appropriate insurance companies for authorization.
  • Interpreted complex benefit plans accurately when determining whether requested services are covered under an individual's policy.
  • Assisted patients in understanding their insurance coverage and answered questions about referrals, authorizations, and other related issues.
  • Researched and responded to inquiries from providers regarding pending or denied referrals in a timely manner.
  • Educated patients on how their health plan works so they can make informed decisions about their care options.
  • Monitored changes in payer policies related to referral processing and communicated those changes internally.
  • Verified insurance eligibility for referred services using online databases and contacted insurers directly when needed.
  • Worked closely with financial counselors to guide patients on financial obligations and decision-making.
  • Contacted patients to confirm or reschedule appointments to minimize no-show appointments.
  • Entered confidential patient information and updated electronic records in database.
  • Collected required signatures to initiate referral process.
  • Managed and obtained insurance authorizations for patient referrals from physicians.
  • Liaised with healthcare facility personnel, insurance representatives, physicians and vendors for smooth communication.
  • Assisted patients by answering questions and providing information regarding referrals.
  • Gathered and verified insurance requirements to meet payer requirements.
  • Tracked referral request progress and resolved issues to maintain smooth processing.
  • Aided clinical team to support administrative needs for clinical referrals.
  • Obtained PA for services such as diagnostic imaging.
  • Developed productive working relationships with numerous insurance company representatives.
  • Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
  • Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
  • Scheduled patients according to availability, urgency and insurance authorization guidelines.
  • Managed daily patient referrals daily through multi-line telephone system.
  • Verified documents and associated records to catch and resolve discrepancies.
  • Reviewed demographic, clinical and insurance information before sending to referred specialists.
  • Answered questions and resolved concerns raised by both patients and specialists.
  • Resolved issues arising during the referral process, including insurance denials and appointment scheduling conflicts.
  • Participated in training and professional development opportunities to stay current with best practices in referral coordination.
  • Educated patients on the referral process, including expected timelines and preparation for specialist visits.
  • Reviewed data obtained from referring physicians for completeness and accuracy.
  • Worked closely with billing departments to ensure accurate coding and billing for referred services.
  • Assisted patients with navigation of complex healthcare systems, providing guidance on insurance and specialist services.
  • Analyzed referral data to identify patterns and recommend changes to referral policies and practices.
  • Ensured compliance with healthcare regulations and policies related to patient referrals and data privacy.
  • Maintained accurate and up-to-date patient records, including referral status and follow-up information.
  • Prepared and distributed referral reports to healthcare management, highlighting performance metrics and patient outcomes.
  • Collaborated with interdisciplinary teams to discuss patient care plans and adjust referral strategies as necessary.
  • Implemented process improvements to enhance efficiency and effectiveness of the referral coordination system.
  • Provided exceptional customer service, addressing patient inquiries and concerns with empathy and professionalism.
  • Facilitated communication between primary care physicians, specialists, and patients to ensure a smooth referral process.
  • Performed additional office duties, handling patient service inquiries and receiving payments.
  • Identified and resolved inconsistencies in patient responses by means of appropriate questioning or explanation.
  • Conducted follow-up with patients and healthcare providers to ensure satisfaction and address any concerns post-referral.
  • Managed patient referral process from initial consultation to specialist appointment, ensuring timely access to necessary medical services.
  • Monitored referral outcomes, reporting on trends and areas for improvement to healthcare management teams.
  • Supported healthcare marketing efforts by promoting available specialist services to potential referral sources.
  • Developed and maintained referral networks, establishing strong relationships with a variety of healthcare providers.

Education

01.2025

Skills

  • Python
  • Selling
  • Chinese

Timeline

Server

Era Living
01.2024 - 01.2025

Volunteer Coordinator

Will Chen City Council Campaign Team
01.2021 - 12.2021

Referral Specialist

ICHS

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Zhi Wei Chen