ZHIA SMITH
Hartford,CT
Summary
An excellent shift Manager with a strong focus on achieving outcomes, assigning duties to employees based on roles and skills, and exceeding leadership responsibilities. Demonstrated exceptional leadership capabilities while overseeing and directing operations in a work place. A proven track record of enhancing team performance, fostering customer loyalty, handling customer issues and managing conflicts.
Healthcare professional prepared for role of Telemetry Monitor Technician. Expertise in monitoring and analyzing heart rhythms, coupled with proven capacity to support medical teams effectively. Strong focus on team collaboration and adaptability, ensuring reliability and responsiveness to changing needs. Proficient in telemetry systems and patient care protocols.
Overview
7
7
years of professional experience
Work History
Monitor Technician
Hartford HealthCare
Hartford, CT
10.2024 - Current
- Monitored patient vital signs using advanced telemetry systems to ensure timely intervention.
- Collaborated with nursing staff to communicate critical changes in patient conditions effectively.
- Maintained accurate and detailed logs of patient data and telemetry readings for quality assurance.
- Trained new technicians on equipment usage and monitoring protocols, enhancing team competency.
- Promoted a positive work environment through active collaboration with peers, supervisors, and other healthcare professionals within the facility.
- Maintained updated knowledge on cardiac arrhythmias, contributing to better patient care and monitoring outcomes.
- Supported effective decision-making by providing real-time updates on significant rhythm changes to healthcare providers.
Shift Manager
Noodles and company
02.2021 - 08.2024
- Lead the team during shift to ensure smooth operations.
- Supervised and trained team members.
- Maintain proper food safety standards.
- Resolve customer issues and ensure a positive dining experience.
- Positive attitude and a passion for delivering the best experience to customers
- Covered kitchen needs by cross-training in different positions and filling in for absent team members.
Crew member
Mcdonalds
02.2020 - 07.2020
- Prepared food according to McDonalds standard
- Stocked kitchen and products to ensure a fast and efficient service
- Followed food safety standards at all times
- Maintaining a clean environment for staff and customers to be in
Classroom helper
Kids creative learning center
07.2019 - 08.2019
- Assisted main teacher
- Ensured kids followed a safe routine
- One month program through Capital workforce
Education
Associate of Science - Criminal Justice
Capital Community College
Hartford, CT12-2025
Associate of Science -
University High School of Science And Engineering
06-2021
Bachelor of Science - Criminology
Eastern Connecticut State University
Willimantic, CT12-2030
Skills
- Exceptional organization and time management abilities
- Conflict resolution skills
- Self Motivating
- Active listening
- Team Leadership
- Communication
- Detail oriented
- HIPAA compliance
- Telemetry interpretation
- Cardiac monitoring
- Patient communication
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Critical thinking
- Excellent communication
- Patient safety
- Decision-making
- Relationship building
- Medical documentation
Timeline
Monitor Technician
Hartford HealthCare
10.2024 - Current
Shift Manager
Noodles and company
02.2021 - 08.2024
Crew member
Mcdonalds
02.2020 - 07.2020
Classroom helper
Kids creative learning center
07.2019 - 08.2019
Associate of Science - Criminal Justice
Capital Community College
Associate of Science -
University High School of Science And Engineering
Bachelor of Science - Criminology
Eastern Connecticut State University