Zhianne Willis

Dallas,TX

Summary

Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Overview

years of professional experience

Work History

Bartender Shift Manager

Razzoo's Cajun Cafe

Lubbock, TX

05.2023 - 08.2024

Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Assessed employee performance regularly through observation and feedback sessions.
Monitored daily checklists and side worksheets to keep other bar staff members on task.

Customer Service Representative

Walmart

Dallas, TX

10.2022 - 04.2023

Adjusted bills and refunded money to resolve customers' service or billing complaints.
Provided accurate information about products and services to customers.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Education

Bachelor of Arts - Organizational Leadership

Texas Tech University

Lubbock, TX

08-2025

Skills

Fundamental Accounting Skills
Reservations Coordination
Client Support Experience
Effective Complaint Resolution

Effective Call Management
Quality Improvement Knowledge
Effective Issue Resolution

Affiliations

Traveling
Environment and Wildlife Preservation
Fitness

Accomplishments

3x President's List
Awarded Partial College Scholarship
(2023-2024) Attendance Award

Timeline