Overview
Work History
Education
Skills
Languages
Timeline
Generic

ZhiCheng Zhen

El Cerrito,CA

Overview

5
5
years of professional experience

Work History

Customer Sales and Service Expert

Hertz
11.2022 - 01.2024
  • Prepare the rental agreement while advising on and up-selling vehicles and optional extras to the customer according to their needs.
  • Personally, welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner.
  • Meet all sales and service standards.
  • Provides world class customer service by managing vehicle returns process, in compliance with Hertz's policies and procedures.
  • Provide the customer with an invoice and a full explanation of their charges.
  • Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation.
  • Check fuel level and mileage and clearly explain final charges to the customer.
  • Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings.
  • Returned lost wallets and phones to customers.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Luxury Black Car Driver

Uber
09.2018 - 09.2022
  • Purchased a new 2019 Mercedes E 300 sedan to do luxury rides for client in San Francisco.
  • Provided top customer service and ensured riders had a pleasant trip.
  • Communicated with tourist passengers to provide information and assistance with their trip to San Francisco.
  • Followed all relevant traffic laws and safety regulations.
  • Completed over 6,000 successful rides with no accidents.
  • Detail the vehicle when clients make a mess or vomit.
  • Assisted elderly passengers with entering and exiting vehicles safely.
  • Successfully returned more than 50 lost iPhones and other belongings to clients.
  • Studying Business Administration at Arizona State University with Uber's 100% full tuition coverage.

Rental Sales Agent

Fox Rent A Car
08.2018 - 03.2020
  • Qualified and processed customer's rentals with accuracy, efficiency, and attention to detail.
  • Offered optional coverage products, vehicle upgrades, prepaid gas option and other services to each customer, 100% of the time.
  • Use company approved service-based sales process/dialogue with integrity and professionalism.
  • Use sales techniques such as building rapport through open-ended questions, top-down sell, emphasizing features and benefits and overcoming objections
  • Be patience and understanding throughout rental experience
  • Acknowledging customers in line, smiling, eye contact, using the customers name and maintaining composure in difficult situations.
  • Cleaned 10 vehicles an hour for upcoming reservations.
  • Review rental contract with all customers to ensure understanding of rates, optional charges, and services.
  • Meet or exceed Monthly Sales Performance Standards.

Education

High School Diploma -

Arizona State University
Tempe, AZ
06.2027

Skills

  • Excellent Customer Service
  • Great Team Work
  • Able to Operate Under Pressure
  • Meets Sales Goals and Expectations
  • Excellent Multitasking and Prioritization
  • Strong Computer knowledge
  • Quick learner
  • Build Relations with Customers
  • Types 64 Words Per Minute
  • Positive and Friendly

Languages

Chinese (Cantonese)
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Sales and Service Expert

Hertz
11.2022 - 01.2024

Luxury Black Car Driver

Uber
09.2018 - 09.2022

Rental Sales Agent

Fox Rent A Car
08.2018 - 03.2020

High School Diploma -

Arizona State University

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ZhiCheng Zhen