Zhixin Zhang
Irvine,CA
Summary
Dynamic and results-driven professional with extensive experience in team building and employee training at Embrace Luck. Proven track record in inventory management and process improvement, ensuring operational efficiency. Adept at resolving customer complaints and enhancing satisfaction, while fostering a positive work environment. Strong performance evaluation skills drive team success.
Overview
4
4
years of professional experience
Work History
Shift Leader
Embrace Luck
Mountain View
07.2023 - 08.2024
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured that staff were properly trained on all job duties, including safety protocols.
- Assisted in training new employees on shift operations.
- Staff Training and Development.
Assistant Manager
PINK PINK TEA SHOPPE
Santa Clara, CA
06.2022 - 05.2024
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Maintained accurate employee performance records, attendance, leave requests, and disciplinary actions.
- Developed and implemented operational policies and procedures.
- To ensure the efficiency and accuracy of workflows.
- Making schedules.
- Resolved customer complaints promptly while ensuring customer satisfaction.
Shift Leader
CoCo Fresh Tea & Juice
Santa Clara, CA
10.2020 - 05.2022
- Assisted in training new employees on shift operations.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Resolved customer complaints promptly and professionally.
- Handled customer inquiries promptly while providing accurate information regarding menu items and promotions.
Education
Some College (No Degree) -
University of California, Irvine
Irvine, CASkills
- Team building
- Employee training
- Inventory management
- Operational policies
- Performance evaluation
- Process improvement
- Project planning
- Data analysis
- Time management
- Content Creator
Languages
English
Professional
Chinese (Mandarin)
Professional
Timeline
Shift Leader
Embrace Luck
07.2023 - 08.2024
Assistant Manager
PINK PINK TEA SHOPPE
06.2022 - 05.2024
Shift Leader
CoCo Fresh Tea & Juice
10.2020 - 05.2022
Some College (No Degree) -
University of California, Irvine
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