Zhiying Kong
Summary
Experienced Supervisor lead team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
6
6
years of professional experience
Work History
Manager on Duty (MOD)
JP Morgan Chase Bank
03.2022 - Current
- Provide comprehensive administrative support
- Manage branch operations, including branch opening, closing, cash auditing, atm research
- Coordinated internal and external communications, handling phone calls, emails, and correspondence
Private Client Banker
JP Morgan Chase Bank
12.2020 - Current
- Establish new banking lending and deposit relationship
- Cultivate a welcoming branch environment, ensuring an outstanding customer experience, and fostering a supportive and cohesive working environment
- Identify product/service opportunities, and participate in solutions to client needs
- Oversee branch operations and champion a rigorous control framework to conduct businesses meticulously
- Ensure strict adherence to loss control, compliance, and audit standards
Health Plan Enroller
Chinese Community Health Plan
09.2018 - 09.2020
- Assist with member's health plan enrollment, schedule appt with different locations
- Skill in sales and also helping clients to understand/ apply for health insurance
- Assist customers with a connection to other health organizations including Medi-Cal, Medi-Care, and other health insurance companies
Education
Bachelor of Arts - International Business
San Francisco State University
San Francisco, CA05.2019
Skills
- Banking experience
- Leadership
- Effective controls
- Interpersonal skills
- Attention to detail
- Coaching
- Calendar management
- Proficient in Microsoft,outlook
- Computer software/tools
- Time management
- Multitasking
Timeline
Manager on Duty (MOD)
JP Morgan Chase Bank
03.2022 - Current
Private Client Banker
JP Morgan Chase Bank
12.2020 - Current
Health Plan Enroller
Chinese Community Health Plan
09.2018 - 09.2020
Bachelor of Arts - International Business
San Francisco State University
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