Zhnae Murray-Baptiste
Conyers,GA
Summary
Professional consultant skilled in designing and improving customer experiences and creating customer tailored solutions. Known for driving initiatives that enhance user engagement and satisfaction. Strong focus on team collaboration and achieving results. Reliable and adaptable with excellent communication and analytical skills
Overview
8
8
years of professional experience
Work History
Customer Experience Consultant
CarMax CEC
01.2021 - Current
- Cultivated customer loyalty, promoted repeat business, and improved sales.
- Managed approximately 35 incoming calls per day from customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs, and resolving concerns.
- Mentored junior consultants in best practices, promoting professional development within the team.
- Identified and reported on utilization patterns to enhance the quality of service delivery.
- Provided expert guidance on best practices, leading to improved organizational effectiveness and employee engagement.
- Enhanced client satisfaction by delivering customized consulting services tailored to individual needs.
- Delivered measurable results across multiple projects simultaneously while maintaining a high level of professionalism and attention to detail.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
- Tracked key performance indicators to measure the success of campaigns.
- Facilitated workshops aimed at enhancing team performance and aligning with corporate goals.
- Provided expert guidance on best practices, leading to improved organizational effectiveness and employee engagement.
- Delivered measurable results across multiple projects simultaneously while maintaining a high level of professionalism and attention to detail.
- Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.
Server
Mellow Mushroom
01.2018 - 01.2021
- Carried out complete opening, closing, and shift change duties to keep restaurant working efficiently and teams ready to meet customers need
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Supported needs of up to 20 people - wait staff who attended to specific needs of countless customers daily for dine in restaurant with social relevancy and intentionality.
Education
Master Cosmetology Certificate - Master Cosmetologist
Paul Mitchell The School - Atlanta, LLC
Atlanta, GA2023
Bachelor of Arts - Mass Media
Valdosta State University
Valdosta, GA2020
Skills
- Effective Customer Communication
- Customer Retention
- Quantitative and qualitative analysis
- Servant Leadership
- Managing Multiple Tasks
- Adaptability and flexibility
- Detail-oriented
- Strategic thinking
Timeline
Customer Experience Consultant
CarMax CEC
01.2021 - Current
Server
Mellow Mushroom
01.2018 - 01.2021
Master Cosmetology Certificate - Master Cosmetologist
Paul Mitchell The School - Atlanta, LLC
Bachelor of Arts - Mass Media
Valdosta State University