Zach Hood
Madison,WI
Summary
Seasoned IT Specialist with over 10 years of practical experience in system administration, technical support, and IT service delivery. Proficient in employing an array of troubleshooting strategies, system optimizations, and scalable infrastructural designs. Dedicated to elevating IT operations through technical leadership, security compliance, and innovative solutions.
Overview
9
9
years of professional experience
Work History
Sr. Systems Administrator
WPS Health Solutions
02.2023 - Current
- Uphold top-secret DoD security clearance, ensuring strict adherence to security standards such as NIST and ISO/IEC 27001
- Manage the configuration, policy enforcement, and security for 1700+ endpoints across Windows, Android, and iOS as the Microsoft InTune Administrator
- Extend IT support to the board and executive staff, emphasizing data confidentiality and zero-trust security measures
- Oversee vendor compliance with DoD/NIST requirements, auditing hardware and software components
- Function as the Subject Matter Expert (SME) for the Mobile Device Management (MDM) Team, training personnel and maintaining SOP documentation
- Generate and maintain a knowledge base, advancing self-service capabilities and problem-solving skills within IT teams.
System Administrator
Gilson
08.2022 - 02.2023
- Administered critical systems including Active Directory, Office 365, Azure, and SharePoint, ensuring high availability and disaster recovery measures
- Implemented MDM policies through Microsoft InTune and streamlined device imaging processes
- Conducted IT asset management, focusing on optimal procurement and life cycle maintenance
- Administered enterprise-level network security, utilizing Firewall, IDS/IPS, and VLAN configurations
- Developed building security measures, managing key fob systems and multi-factor authentication protocols
- Sustained VoIP and PBX solutions, ensuring high-quality communication services.
Sr System Administrator
Cumberland Consulting Group
07.2019 - 08.2022
- Administered IT infrastructure security, including firewalls, cloud services, and Office 365
- Maintained VoIP and PBX systems, focusing on high-availability and performance optimization
- Managed employee onboarding and offboarding processes, including hardware and software provisioning.
Systems Analyst II
Transportation
09.2018 - 07.2019
- Provided advanced technical support for proprietary software, ensuring optimal end-user experience
- Managed MDM initiatives via Airwatch, enforcing mobile security policies and configurations.
Technical Analyst
CapTel
04.2017 - 09.2018
- Diagnosed and remediated technical issues related to CapTel's captioned telephone systems, achieving high customer satisfaction
- Maintained transparent communication with customers throughout issue resolution, ensuring customer confidence
- Kept abreast of product updates to provide informed customer support, demonstrating commitment to continuous learning
- Provided escalated technical support for proprietary software and applications, resolving complex issues effectively.
Senior Technical Advisor
Apple
11.2014 - 01.2016
- Delivered expert-level support for Apple ecosystems, including iOS, WatchOS, and MacOS, achieving exceptional customer satisfaction
- Resolved intricate hardware and software issues, coordinating repair services when necessary, showcasing problem-solving skills
- Authored internal knowledge base articles, enhancing first-contact resolution rates, and contributing to team knowledge
- Earned two promotions within 18 months due to exceptional performance.
Education
Bachelor of Arts - ASL Interpreting
University of Northern Colorado
Skills
- System Administration: RAID setups, management of virtual environments and other IT systems
- Mobile Device Management: iOS, Android, Samsung and Google
- IT Security: Cybersecurity measures including Firewall management, Data Encryption, IDS/IPS
- Technical Support: Advanced troubleshooting techniques, Helpdesk Tier III support, Executive Support
- Web Development: HTML, CSS, JavaScript, Vue, Node/NPM, Laravel, Python, PowerShell, SQL
- Server Management: Nginx, Apache, Azure, AWS
- OS Proficiency: MacOS, iOS, Windows Server 2019/2022, Linux (Debian, RedHat)
- IT Tools: Office 365, ServiceNow, InTune, Azure, Active Directory, SCCM, VMware, Citrix, Zendesk, Jira, Wiki
- Hardware Installation
- Permissions and Access Control
Additional Information
Holds an active Top Secret Security Clearance granted after rigorous background investigation and adjudication process, exemplifying a high degree of trust and integrity. This clearance provides eligibility for access to sensitive information and secure facilities, demonstrating a strong commitment to safeguarding national security interests and assets.
Languages
English
Native or Bilingual
American Sign Language
Native or Bilingual
Timeline
Sr. Systems Administrator
WPS Health Solutions
02.2023 - Current
System Administrator
Gilson
08.2022 - 02.2023
Sr System Administrator
Cumberland Consulting Group
07.2019 - 08.2022
Systems Analyst II
Transportation
09.2018 - 07.2019
Technical Analyst
CapTel
04.2017 - 09.2018
Senior Technical Advisor
Apple
11.2014 - 01.2016
Bachelor of Arts - ASL Interpreting
University of Northern Colorado
Similar Profiles
Grayam ScottGrayam Scott
Customer Service Representative II at WPS Health SolutionsCustomer Service Representative II at WPS Health Solutions
PAMELA HUDGENSPAMELA HUDGENS
Claims Processor at WPS Health SolutionsClaims Processor at WPS Health Solutions
Katherine GootKatherine Goot
Customer Service Team Lead at WPS Health SolutionsCustomer Service Team Lead at WPS Health Solutions
Kathryn VolkmanKathryn Volkman
Claim Support at WPS Health SolutionsClaim Support at WPS Health Solutions
Emma WrightEmma Wright
Finance Manager at Lost Boys InteractiveFinance Manager at Lost Boys Interactive