ZHYONNA JONES
Newport News,VA
Summary
Friendly Help Desk Technician with Number years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Support Associate / Data Entry
Owens & Minor
01.2024 - Current
- Enhanced team productivity by streamlining sales support processes and procedures.
- Formed technical solutions, assigned costs and developed presentations to support sales staff.
- Performed data entry for sales figures, metrics and other customer data.
- Streamlined data entry tasks for efficient applicant tracking and management.
Night Auditor
Bluegreen Resorts
05.2023 - 01.2024
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies
- Oversaw night auditing of daily room occupancy and hotel revenue
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors
- Kept accounts in balance and ran daily reports to verify totals.
Front Desk Receptionist
Bluegreen Resorts
08.2022 - 05.2023
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities
- Trained new staff on correct procedures, compliance requirements, and performance strategies
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests
- Collaborated with team members to handle guest requirements from check-in through check-out.
It Help Desk
The Colonies At Williamsburg
08.2021 - 08.2022
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
IT Help Desk Technician
Vacation Village
03.2019 - 08.2021
- Configured hardware, devices, and software to set up work stations for employees.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
- Maintained accurate records of all help desk interactions, allowing for improved analysis of recurring issues and identification of areas requiring additional support resources.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Used ticketing systems to manage and process support actions and requests.
- Monitored systems in operation and quickly troubleshot errors.
Education
Bachelor - Cybersecurity And Information Assurance
Western Governors University
Diploma -
James Madison Highschool
12.2022
Skills
- Workflow Coordination
- Efficiency optimization
- Proficient in Software
- Document Management
- Production Scheduling
- Task Delegation
- Materials Management
- Maintaining records
- Production Reporting
- Technical knowledge
- Purchase Orders
- Expert in Software
- Recordkeeping
- Budget Administration
- File Maintenance
- Research experience
- Supplier Relations
- Front Desk
- Administrative Experience
- Customer Service
- Sales
- Skilled in Cybersecurity
- Knowledge of cybersecurity best practices
- Cybersecurity Risk Assessment
- Cybersecurity Strategies
- Threat Assessment
- Investigation techniques
- Data privacy
- Security audits
- Security Risk Analysis
Additional Education
06/20/23, James Madison High School
Certification
ISC 2 cybersecurity
Timeline
Sales Support Associate / Data Entry
Owens & Minor
01.2024 - Current
Night Auditor
Bluegreen Resorts
05.2023 - 01.2024
Front Desk Receptionist
Bluegreen Resorts
08.2022 - 05.2023
It Help Desk
The Colonies At Williamsburg
08.2021 - 08.2022
IT Help Desk Technician
Vacation Village
03.2019 - 08.2021
Bachelor - Cybersecurity And Information Assurance
Western Governors University
Diploma -
James Madison Highschool