Zia Clark
Seattle,WA
Summary
Committed lifelong learner with a deep focus on values and a passionate drive for personal and professional growth. Highly self-motivated and a supportive team player, eager to embrace new challenges and immerse in projects. Brings enthusiastic curiosity and a relentless pursuit of excellence to every endeavor. Seeking to further my career in administrative leadership and support across diverse fields.
Overview
4
4
years of professional experience
Work History
Home Office Coordinator
Opper Melang Restaurant Group
Seattle, WA
09.2023 - Current
- Administer office operations such as tracking inventory, managing email responses, and ensuring compliance with business licensing and financial transactions using organizational effectiveness and efficiency.
- Manage logistical tasks including booking travel, handling invoices and financial statements, and organizing secure information storage with OneNote.
- Lead visual design for print marketing materials using Adobe Illustrator, Acrobat, and Canva, enhancing brand consistency across all visual representations.
- Conduct market research for loyalty programs and reputation management, evaluating marketing tools and strategies to inform leadership decisions.
- Maintain strong vendor relationships and serve as the primary liaison for inquiries, ensuring alignment with brand voice and mission.
- Oversee website updates and respond to online reviews, providing key insights to leadership to foster positive public engagement.
Cafe Manager
Olympia Coffee Roasting
Seattle, WA
04.2022 - Current
- Provide exceptional hospitality to the West Seattle community, prioritizing both new and returning patrons, fostering genuine connections, and delivering superior coffee service.
- Lead, develop, and mentor a proficient barista team, promoting an inclusive and communicative work environment through coaching and performance evaluations.
- Serve as a knowledgeable resource for guests, offering insights into coffee processing, preparation techniques, OCR's heritage and values, and coffee producers.
- Establish and maintain efficient organizational systems for cafe supplies, retail coffee, and merchandise, while optimizing cleaning and maintenance schedules for enhanced operational efficiency.
- Oversaw a 23% increase in overall sales and cultivated a notable growth in returning clientele.
Client Services Specialist
Adaptive Biotechnologies
Seattle, Washington
09.2021 - 04.2022
- Provided exceptional customer service to patients, contracted labs, and physicians; adept at tailoring communication style to various audiences.
- Demonstrated flexibility in undertaking new tasks, swiftly learning and performing effectively.
- Managed incoming calls and emails, delivering frontline customer support and facilitating product and service transactions.
- Assisted patients with test orders, result interpretation, patient information updates, and feedback processing.
- Maintained meticulous handling of medical records and PHI, systematically optimizing workflows for accuracy and confidentiality.
Laboratory Assistant
Washington Animal Disease & Diagnostic Laboratory
Pullman, WA
09.2020 - 08.2021
- Received and processed packages in sample receiving department, ensuring accurate logging and routing of samples.
- Contributed to office organization and sample delivery within the laboratory.
- Conducted cleaning and processing of samples, adhering to BSL-2 guidelines and safety protocols.
- Managed deliveries, exchanges, and returns of diagnostic lab equipment, serving as a liaison between equipment representatives, building personnel, and laboratory staff.
- Assisted in planning and executing a cross-department laboratory relocation to a new facility.
- Tracked maintenance requirements for laboratory equipment using Q-Pulse data management system.
- Supported Quality Assurance manager during external audits conducted on-site.
Education
Bachelor of Arts - Biology
Sonoma State University
Rohnert Park, CA05.2019
Skills
- Adobe Acrobat and Illustrator
- Excel
- Canva
- Asana
- OneNote and Teams
- Q-Pulse
Timeline
Home Office Coordinator
Opper Melang Restaurant Group
09.2023 - Current
Cafe Manager
Olympia Coffee Roasting
04.2022 - Current
Client Services Specialist
Adaptive Biotechnologies
09.2021 - 04.2022
Laboratory Assistant
Washington Animal Disease & Diagnostic Laboratory
09.2020 - 08.2021
Bachelor of Arts - Biology
Sonoma State University
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