Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zia Shafi

Bronx,NY

Summary

Experienced restaurant floor manager with a strong record in guest service management, staff scheduling, and food safety compliance. Known for leading busy dining room operations, training teams, and resolving guest concerns with professionalism.

Overview

23
23
years of professional experience

Work History

Restaurant Floor Manager

Tony's di Napoli
New York, New York
06.2008 - Current
  • Managed Tony's di Napoli dining room floor operations and guest service flow
  • Directed and coordinated the daily operations of the restaurant floor.
  • Coordinated table turns, seating plans, and reservation changes with host team
  • Trained new floor staff on Tony's di Napoli service procedures
  • Enforced restaurant policies and supported safe, organized shift operations
  • Resolved customer complaints promptly and courteously.
  • Ensured compliance with health and safety regulations.
  • Provided leadership and guidance to team members to achieve organizational objectives.
  • Motivated staff through incentive programs that recognized outstanding performance in customer service, fostering a culture of excellence.
  • Recruited new personnel by conducting interviews and evaluating candidates' qualifications and experience.

Manager

Dallas BBQ Restaurant
New York, New York
02.2004 - 06.2008
  • Monitored kitchen, bar, and service area
  • Enforced food safety and cleanliness procedures
  • Resolved guest concerns with calm, professional communication
  • Oversaw cash handling and closing procedures
  • Coached, mentored and trained team members in order to improve their job performance.

Education

Associate of Arts - Business Administration

Dhaka City College
Dhaka, Bangladesh
01-1988

Skills

  • Inventory control
  • Staff scheduling
  • POS systems
  • Sales reporting
  • Dining room operations
  • Guest service management
  • Reservation management
  • Food safety compliance
  • Cash handling
  • Team training
  • Decision making
  • Problem solving
  • Health and safety compliance
  • Scheduling and labor control
  • Food and beverage pairing

Timeline

Restaurant Floor Manager

Tony's di Napoli
06.2008 - Current

Manager

Dallas BBQ Restaurant
02.2004 - 06.2008

Associate of Arts - Business Administration

Dhaka City College
Zia Shafi