Experienced restaurant floor manager with a strong record in guest service management, staff scheduling, and food safety compliance. Known for leading busy dining room operations, training teams, and resolving guest concerns with professionalism.
Overview
23
23
years of professional experience
Work History
Restaurant Floor Manager
Tony's di Napoli
New York, New York
06.2008 - Current
Managed Tony's di Napoli dining room floor operations and guest service flow
Directed and coordinated the daily operations of the restaurant floor.
Coordinated table turns, seating plans, and reservation changes with host team
Trained new floor staff on Tony's di Napoli service procedures
Enforced restaurant policies and supported safe, organized shift operations
Resolved customer complaints promptly and courteously.
Ensured compliance with health and safety regulations.
Provided leadership and guidance to team members to achieve organizational objectives.
Motivated staff through incentive programs that recognized outstanding performance in customer service, fostering a culture of excellence.
Recruited new personnel by conducting interviews and evaluating candidates' qualifications and experience.
Manager
Dallas BBQ Restaurant
New York, New York
02.2004 - 06.2008
Monitored kitchen, bar, and service area
Enforced food safety and cleanliness procedures
Resolved guest concerns with calm, professional communication
Oversaw cash handling and closing procedures
Coached, mentored and trained team members in order to improve their job performance.