Zia Shreve
Lafayette,IN
Summary
Compassionate professional with several years of experience in client-facing positions. Skilled in case management, crisis resolution, and maintaining confidentiality; adept at linking clients to services and advocating for their needs. Proficient in administrative tasks, including scheduling and billing, with a strong commitment to professional etiquette and HIPAA compliance.
Overview
6
6
years of professional experience
Work History
Care Manager
Area IV Agency on Aging and Community Action Programs
Lafayette, IN
06.2020 - 03.2022
- Conducted comprehensive client assessments to evaluate various needs, including housing, income, nutrition, support systems, health, and mental status, ensuring alignment with program eligibility requirements.
- Facilitated connections between clients and essential services, effectively addressing individual functional needs and fostering improved quality of life.
- Maintained strict adherence to HIPAA regulations and client confidentiality protocols throughout all case management processes.
- Assisted clients in developing and achieving short-term and long-term goals.
- Provided advocacy for clients to ensure their needs are met through appropriate services.
- Conducted assessments of client's physical, psychological, cognitive, social, economic and environmental needs.
Behavioral Clinician
Meridian Health Services
Lafayette, IN
09.2019 - 05.2020
- Assisted individuals with intellectual, developmental, and mental health challenges by enhancing coping, communication, living, and problem-solving skills.
- Provided counseling and effective resolutions for clients facing crises, including social, emotional, financial, marital, and health issues.
- Developed behavior modification plans tailored to the needs of each client.
- Conducted initial assessments of clients to identify areas of need and develop treatment plans.
- Supported clients in achieving treatment plan objectives, promoting independence and self-esteem, while maintaining strict adherence to HIPAA regulations and client confidentiality.
- Monitored progress of clients through regular evaluations and assessments.
Administrative Assistant (Front Desk & Billing)
Willowstone Family Services, Inc
Lafayette, IN
07.2018 - 02.2019
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Managed client scheduling and supported daily office operations by efficiently handling administrative tasks and operating office machinery, ensuring seamless business functionality.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Assisted in the billing department by submitting client claims and conducting follow-ups, maintaining strict adherence to HIPAA regulations and client confidentiality.
Intern
Valley Oaks Health
Lafayette, IN
01.2018 - 09.2018
- Assisted homeless clients with securing housing and meeting essential needs, such as food and clothing.
- Demonstrating strong communication and case management skills.
- Prepared detailed case notes and reports, ensuring adherence to professional etiquette and compliance with HIPAA regulations.
- Provided crisis intervention services to clients when necessary.
- Coordinated with local non-profits and religious organizations.
- Maintained accurate records of all activities performed throughout internship period.
Case Manager
Valley Oaks Health
Lafayette, IN
04.2016 - 02.2018
- Provided support and access to community resources for low-income families to enhance their quality of life.
- Applied evidence-based practices to teach coping, daily living, and social skills, aiding in the improvement of clients' functional abilities.
- Maintained accurate case records and documentation according to agency guidelines.
- Assessed clients' needs, developed treatment plans, and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
Education
Bachelor's of Science, Human Services -
Indiana Wesleyan University
Marion, IN08.2016
Associates, Human Services Management -
University of Phoenix
Kalamazoo, MI10.2013
Skills
- ADL Support
- Administrative Experience
- Case Assessments
- Case Management
- Clinical Documentation
- Conflict Management
- Copy/Fax Machine
- CPR and First Aid
- Crisis Intervention
- Customer Service
- Discharge Planning
- Front Desk
- HIPAA Compliant
- Microsoft Office
- Motivational Interviewing
- Multi-Line
- Organizational Skills
- Patient Education
- Reception
- Referral Management
- Resource Utilization
- Service Coordination
- Social Work
- Treatment Management
- Treatment Planning
Accomplishments
- Graduated Cum Laude
Timeline
Care Manager
Area IV Agency on Aging and Community Action Programs
06.2020 - 03.2022
Behavioral Clinician
Meridian Health Services
09.2019 - 05.2020
Administrative Assistant (Front Desk & Billing)
Willowstone Family Services, Inc
07.2018 - 02.2019
Intern
Valley Oaks Health
01.2018 - 09.2018
Case Manager
Valley Oaks Health
04.2016 - 02.2018
Bachelor's of Science, Human Services -
Indiana Wesleyan University
Associates, Human Services Management -
University of Phoenix
Similar Profiles
Diana McDyessDiana McDyess
Housing Choice Voucher Coordinator at Area IV Agency On Aging And Community Action ProgramsHousing Choice Voucher Coordinator at Area IV Agency On Aging And Community Action Programs
Bonita BarnesBonita Barnes
AM Data Entry Technician at Region IV Area Agency on AgingAM Data Entry Technician at Region IV Area Agency on Aging
Tammera AyersTammera Ayers
Case Manager at THE AREA AGENCY ON AGING, PSA2Case Manager at THE AREA AGENCY ON AGING, PSA2