Ziad Mahasneh
Katy,TX
Summary
Technician with strong troubleshooting skills and extensive experience in customer service and analytics. Proficient in operating manual and diagnostic tools, ensuring efficient problem resolution. Recognized for punctuality and a friendly demeanor, complemented by excellent manual dexterity and hand-eye coordination.
Overview
7
7
years of professional experience
5
5
Certifications
Work History
Mech and Robotics Tech
JLL
Richmond, Texas
11.2024 - Current
- Implemented preventive maintenance schedules to extend equipment lifespan.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Replaced defective components in building systems to ensure functionality.
- Maintained building systems, ensuring compliance and optimal performance to support operational efficiency.
- Conducted regular inspections to identify maintenance needs and safety hazards.
- Collaborated with vendors to coordinate timely repairs, minimizing downtime and maintaining service continuity.
- Trained new technicians on standard operating procedures and safety protocols, enhancing team readiness and compliance.
- Documented maintenance activities and generated reports for management review.
Associate
Amazon
Katy, Texas
01.2023 - 10.2024
Front desk manager
Rod N' Reel Resort
Chesapeake Beach, United States
10.2021 - 12.2022
- Oversaw front desk operations at Rod N' Reel Resort, enhancing guest experience in a competitive hotel resort market.
- Coordinated accurate and timely guest check-ins and check-outs, ensuring smooth transactions and minimizing wait times.
- Ensured guests received the highest level of customer service and satisfaction during their stay.
- Led training sessions for new front desk staff to ensure comprehensive knowledge of property amenities and services, improving team preparedness.
- Improved guest satisfaction scores by 15% through effective communication and prompt resolution of guest concerns.
- Collaborated with housekeeping and maintenance teams to address guest concerns and maintain a clean and safe environment for guests and staff.
- Achieved a 10% increase in online reviews that mentioned excellent front desk service, reflecting the high-quality service provided to guests.
Night Manager
Cloud 7 Residence
Aqaba, Jordan
01.2020 - 02.2021
- Managed the night shift operations at Cloud 7 Residence hotel
- Monitored guest comfort and safety throughout stays, addressing needs proactively
- Resolved guest complaints and concerns promptly and professionally
- Coordinated with housekeeping and maintenance staff to facilitate seamless nightly operations
- Maintained accurate records of guest information and room assignments
- Performed nightly audits of financial transactions, ensuring accuracy and preparing comprehensive daily reports
Camp Counselor
Camp Soles
Pittsburgh, United States
04.2019 - 12.2019
- Supervised group of 10-15 children aged 7-10 during outdoor recreational activities, fostering teamwork and engagement
- Developed and executed daily schedules for activities such as hiking, swimming, and arts and crafts
- Ensured safety of all campers by enforcing rules and regulations
- Facilitated team-building exercises to strengthen relationships and enhance group dynamics
- Assisted with meal preparation and cleanup
- Provided guidance and support to homesick campers, helping them adjust and feel more comfortable
- Received positive feedback from parents and campers for creating a fun and memorable summer experience
Education
Associate of Science - Robotics
Ogeechee Technical College
Statesboro, GA05-2025
Hotel Management -
University of Jordan
AQABA, JORDAN07.2021
Skills
- Problem-solving
- Effective communication
- Customer service
- Hospitality management
- Team coordination
- Guest satisfaction improvement
- Front desk operations
- Time management
- Leadership
Languages
English
Full Professional
Arabic
Native/ Bilingual
Certification
AC/DC (Ogeechee Tech)
Timeline
Mech and Robotics Tech
JLL
11.2024 - Current
Associate
Amazon
01.2023 - 10.2024
Front desk manager
Rod N' Reel Resort
10.2021 - 12.2022
Night Manager
Cloud 7 Residence
01.2020 - 02.2021
Camp Counselor
Camp Soles
04.2019 - 12.2019
Associate of Science - Robotics
Ogeechee Technical College
Hotel Management -
University of Jordan