Summary
Overview
Work History
Education
Skills
Timeline
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Avanna McCoulley

Clover,United States

Summary

Service-oriented and knowledgeable and skilled in technical support. Customer-focused, Technical Support Representative, brings strong critical thinking and troubleshooting skills to resolve issues and identify root causes. Strong record of success in resolving customer concerns with first call. Leverages phone, email and other technologies to offer remote support to end-users. Friendly Customer Service Representative ready to resolve any problem.

Overview

7
7
years of professional experience

Work History

Sales Representative

Result Cx
02.2024 - 11.2024


  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Technical Support Representative

Spectrum
01.2022 - 01.2024
  • Troubleshooting internet modems
  • Accommodated wide-ranging customer experience levels by adjusting technical support strategies
  • Delivered timely technical support by arranging schedules for support appointments and new installations
  • Documented, researched and resolved customer service issues
  • Answered inbound calls to handle various concerns, set appointments and close sales

Customer Care Representative

Arise
01.2021 - 01.2022
  • Helped with medicare and took payments for accounts
  • Set up appointments
  • Resolved customer issues in partnership with customer care team
  • Engaged in active listening with customers, confirming and clarifying information to provide comprehensive support
  • Managed large volume of daily calls while maintaining high customer satisfaction rate
  • Offered solutions to customer complaints in timely and efficient manner

Customer Service Representative

Iqor
01.2020 - 01.2021
  • Taking inbound calls for lawn care service
  • Scheduling dates and times for services to be provided
  • Taking payments
  • Enhanced customer satisfaction with fast, knowledgeable service
  • Documented, researched and resolved customer service issues
  • Delivered fast and friendly service to handle questions and service complaints
  • Processed orders, prepared correspondences, and completed required documentation
  • Maintained customer records by updating account information in database
  • Answered customer inquiries via phone, email, and chat
  • Assisted customers in navigating company website or application during support interactions

Insurance/Auto Loans Representative

Everise
01.2018 - 01.2020
  • Set up appointments
  • Started new claims
  • Gave insurance quotes
  • Verified completeness, accuracy, and integrity of loan agreements
  • Determined risk level and feasibility of granting loans based on standard calculations
  • Supported applicants throughout the process, including obtaining information for applications and assisting with forms
  • Obtained overdue payments, reaching out to delinquent account holders to set up repayment plans
  • Brought in new clients and increased revenue by promoting bank and available services
  • Helped office personnel with errands, paperwork and data entry

Education

Diploma -

Clover High School
Clover, SC

Skills

  • Customer Service
  • Windows 10
  • Troubleshooting Issue
  • Customer Service Operations
  • Desktop Support
  • Client Support
  • Customer Service Skills
  • Active listening
  • Empathy
  • Patience
  • Problem-solving
  • Call Management
  • Appointment Scheduling
  • Data Entry
  • Inbound and Outbound Calling
  • Active Listening
  • Technical Support

Timeline

Sales Representative

Result Cx
02.2024 - 11.2024

Technical Support Representative

Spectrum
01.2022 - 01.2024

Customer Care Representative

Arise
01.2021 - 01.2022

Customer Service Representative

Iqor
01.2020 - 01.2021

Insurance/Auto Loans Representative

Everise
01.2018 - 01.2020

Diploma -

Clover High School

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Avanna McCoulley