Ziadavia hayes
york
Summary
Service-oriented and knowledgeable Computer Lab Assistant skilled in technical support. Customer-focused Technical Support Representative brings strong critical thinking and troubleshooting skills to resolve issues and identify root causes. Strong record of success in resolving customer concerns with first call. Leverages phone, email and other technologies to offer remote support to end-users. Friendly Customer Service Representative ready to resolve any problem.
Overview
8
8
years of professional experience
Work History
Customer Care Representative
Connexuspartners
Work From Home
06.2025 - 12.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed customer accounts, ensuring accurate updates and information dissemination.
- Trained new team members on company policies and customer service best practices.
- Implemented process improvements to enhance response times and service quality.
Technical Support
Spectrum
01.2022 - 01.2024
- Troubleshooting internet modems
- Accommodated wide-ranging customer experience levels by adjusting technical support strategies.
- Delivered timely technical support by arranging schedules for support appointments and new installations.
- Documented, researched and resolved customer service issues.
- Answered inbound calls to handle various concerns, set appointments and close sales.
Customer Care
Arise
01.2021 - 01.2022
- Helped with medicare and took payments for accounts
- Set up appointments
- Resolved customer issues in partnership with customer care team.
- Engaged in active listening with customers, confirming and clarifying information to provide comprehensive support.
- Managed large volume of daily calls while maintaining high customer satisfaction rate.
- Offered solutions to customer complaints in timely and efficient manner.
Customer Service
Iqor
01.2020 - 01.2021
- Taking inbound calls for lawn care service
- Scheduling dates and times for services to be provided
- Taking payments
- Enhanced customer satisfaction with fast, knowledgeable service.
- Documented, researched and resolved customer service issues.
- Delivered fast and friendly service to handle questions and service complaints.
- Processed orders, prepared correspondences, and completed required documentation.
- Maintained customer records by updating account information in database.
- Answered customer inquiries via phone, email, and chat.
- Assisted customers in navigating company website or application during support interactions.
Insurance/Auto Loans
Everse
01.2018 - 01.2020
- Set up appointments
- Started new claims
- Gave insurance quotes
- Verified completeness, accuracy, and integrity of loan agreements.
- Determined risk level and feasibility of granting loans based on standard calculations.
- Supported applicants throughout the process, including obtaining information for applications and assisting with forms.
- Obtained overdue payments, reaching out to delinquent account holders to set up repayment plans.
- Brought in new clients and increased revenue by promoting bank and available services.
- Helped office personnel with errands, paperwork and data entry.
Education
Diploma -
Rock Hill High School
01.2017
Skills
- Customer Service
- Windows 10
- Troubleshooting Issue
- Call Center Operations
- Customer Service Skills
- Patience
- Appointment Scheduling
- Active Listening
- Desktop Support
- Active listening
- Problem-solving
- Data Entry
- Customer service
- Empathy
- Call Management
- Inbound and Outbound Calling
Timeline
Customer Care Representative
Connexuspartners
06.2025 - 12.2025
Technical Support
Spectrum
01.2022 - 01.2024
Customer Care
Arise
01.2021 - 01.2022
Customer Service
Iqor
01.2020 - 01.2021
Insurance/Auto Loans
Everse
01.2018 - 01.2020
Diploma -
Rock Hill High School