Ziah Hitch
Owings Mills,MD
Summary
Accomplished special education support specialist, adept at implementing IEP compliance, fostering strong relationships with students, skilled in data collection, and conflict resolution. I enhance engagement while promoting positive outcomes.
Knowledgible in behavior management, individualized instruction, and supporting diverse needs. Known for effective collaboration with educators and flexibility in dynamic situations. Highly reliable with focus on achieving positive outcomes for students.
Overview
10
10
years of professional experience
Work History
Special Education Paraprofessional
Catonsville High School
10.2022 - Current
- Develop strong rapport with students by demonstrating empathy, patience, and understanding during daily instruction both inside and outside the classroom setting.
- Manage challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assist in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Collaborate with teachers to record data for monitoring students academic and behavioral progress.
- Guided student support through special accommodations, extra assistance, and modified assessments.
Junior/Senior Class Advisor
Catonsville High School
08.2023 - 06.2025
- Served as a liaison between administration, faculty, and students ensuring effective communication regarding policy updates, school initiatives and opportunities.
- Coordinated school-wide events promoting a sense of unity among students, staff, and families.
- Enhanced student engagement by incorporating interactive activities and encouraging parent collaboration
- Developed positive relationships with local businesses through outreach efforts, securing additional resources for class.
- Managed resources effectively by employing cost-saving measures, record keeping, money handling, scheduling, organizing, and executing events effectively.
Front Desk Receptionist
Abacus Security
03.2021 - 10.2022
- Greet and welcome guests as they arrive. Direct visitors to the appropriate person and office.
- Maintained organized and clean front office to create professional and welcoming environment.
- Scheduled, coordinated, and confirmed appointments and meetings daily for recruiting manager.
- Receive all incoming deliveries and distribute to the appropriate person/place
- Managed high-volume phone calls, directing inquiries to appropriate personnel for resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Customer Service Associate/ Cashier
Weis Markets
03.2017 - 11.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Developed strong rapport with regular customers through friendly interactions and personalized service.
- Proactively addressed potential issues through clear communication with both customers and management staff.
- Trained new employees in cashier procedures and company policies, promoting a consistent customer experience across all team members.
Camp Counselor
St. Gregory's Summer Camp
06.2015 - 08.2016
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
Education
Bachelor of Science - Child And Adolescence Studies
Bowie State University
Bowie, MD05-2025
High School Diploma -
Pikesville High School
Pikesville, MD05-2018
Skills
- IEP compliance
- Teacher assistance
- Learning disabilities support
- Classroom organization
- Excellent Verbal and written communication
- Relationship building skills
- Data collection
- Organizational skills
- Conflict resolution
- Interdisciplinary collaboration
- Classroom management strategies
Timeline
Junior/Senior Class Advisor
Catonsville High School
08.2023 - 06.2025
Special Education Paraprofessional
Catonsville High School
10.2022 - Current
Front Desk Receptionist
Abacus Security
03.2021 - 10.2022
Customer Service Associate/ Cashier
Weis Markets
03.2017 - 11.2021
Camp Counselor
St. Gregory's Summer Camp
06.2015 - 08.2016
Bachelor of Science - Child And Adolescence Studies
Bowie State University
High School Diploma -
Pikesville High School
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