Ziah Thomas
Las Vegas,NV
Summary
Hello! I am a friendly and patient customer service representative dedicated to delivering exceptional support. With my excellent communication skills and problem-solving abilities, I aim to provide personalized solutions and ensure customer satisfaction. I thrive in collaborative environments and am always ready to go the extra mile to create positive experiences for our valued customers
Overview
9
9
years of professional experience
Work History
Outbound Sales Agent
Point Break
06.2024 - 09.2024
- Organized and tracked all customer interactions using CRM software, ensuring timely follow-ups for pending deals.
- Enhanced product knowledge to provide accurate information to customers, attending training sessions and staying up-to-date on industry trends.
- Managed a total of 150 of outbound calls daily, maintaining a professional demeanor throughout each interaction.
- Built strong relationships with potential clients through engaging conversations and product presentations.
- Made 180 warm calls per day resulting in client base growth.
Outbound Sales Agent
Hilton
03.2024 - 06.2024
- Enhanced product knowledge to provide accurate information to customers, attending training sessions and staying up-to-date on industry trends.
- Organized and tracked all customer interactions using CRM software, ensuring timely follow-ups for pending deals.
- Maintained a positive attitude in the face of rejection, employing resilience and persistence to achieve sales goals.
- Managed a high volume of outbound calls daily, maintaining a professional demeanor throughout each interaction.
- Made average of 80 outbound and inbound calls per day.
Package Handler
FEDEX
11.2023 - 03.2024
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Outbound Sales Representative
Adara Group
09.2023 - 10.2023
- Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
- Increased sales revenue through strategic cold calling and lead generation activities.
- Supported colleagues as needed, contributing positively towards creating a cohesive team culture focused on achieving collective objectives.
- Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.
INSIDE SALES REPRESENTATIVE
Leaf Home
06.2023 - 09.2023
- Answered customers questions regarding products, and availability
- Determined needs, delivered solutions, and overcame objections through consultative selling skills
- Maintained up-to-date knowledge of available products to best serve customers and maximize sale potential
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
INBOUND WAREHOUSE ASSOCIATE
Amazon
07.2016 - 06.2023
- Unloaded pallets and organized products in warehouse
- Executed quality control procedures to verify acceptable condition of goods
- Reduced safety hazards by maintaining clean and orderly warehouse environment
- Handled day-to-day shipping and receiving overseeing more than 100 packages per day.
- Improved warehouse efficiency by organizing and maintaining a clean, safe work environment.
- Maintained strict adherence to safety protocols, reducing workplace accidents and fostering a safe working environment for all employees.
CUSTOMER SERVICE REPRESENTATIVE
24-7 Intouch
08.2020 - 10.2020
- Handled customer inquiries and suggestions courteously and professionally
- Responded to customer requests for products, services, and company information
- Answered customer telephone calls promptly to avoid on-hold wait times
- Streamlined call center processes for improved efficiency and reduced wait times.
CUSTOMER SERVICE REPRESENTATIVE
C3/CustomerContactChannels
01.2016 - 07.2016
- Handled customer inquiries and suggestions courteously and professionally
- Updated account information to maintain customer records
- Responded to customer requests for products, services, and company information
- Leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Education
High School Diploma -
BASIC ACADEMY OF INT'L STUDIES
Henderson, NV06.2015
Skills
- VERBAL AND WRITTEN COMMUNICATION
- SERVE CUSTOMERS
- INQUIRY MANAGEMENT
- WARM CALLING
- INSPECT MATERIAL
- MOTIVATED TEAM PLAYER
- PRODUCT PACKAGING
- PICKING AND PROCESSING
- LOADING AND UNLOADING
- PALLET JACK OPERATION
- Attention to Detail
- Call center experience
Timeline
Outbound Sales Agent
Point Break
06.2024 - 09.2024
Outbound Sales Agent
Hilton
03.2024 - 06.2024
Package Handler
FEDEX
11.2023 - 03.2024
Outbound Sales Representative
Adara Group
09.2023 - 10.2023
INSIDE SALES REPRESENTATIVE
Leaf Home
06.2023 - 09.2023
CUSTOMER SERVICE REPRESENTATIVE
24-7 Intouch
08.2020 - 10.2020
INBOUND WAREHOUSE ASSOCIATE
Amazon
07.2016 - 06.2023
CUSTOMER SERVICE REPRESENTATIVE
C3/CustomerContactChannels
01.2016 - 07.2016
High School Diploma -
BASIC ACADEMY OF INT'L STUDIES
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