Ziandrea Matthews
Willis,TX
Summary
Results-driven professional in retail sales, known for high productivity and efficient task completion. Well-versed in customer service, inventory management, and sales strategy development. Excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration.
Overview
10
10
years of professional experience
Work History
Delivery Driver
DoorDash
08.2020 - Current
- Delivered orders efficiently across designated routes and maintained timely schedules.
- Communicated effectively with customers to confirm delivery details and address inquiries.
Rideshare Driver
Uber
12.2017 - Current
- Navigated urban environments efficiently to ensure timely passenger pickups and drop-offs.
- Maintained vehicle cleanliness and safety standards through regular inspections and upkeep.
- Communicated effectively with passengers to enhance overall ride experience and satisfaction.
- Managed route optimization using navigation tools to minimize travel time and fuel consumption.
Crew Team Member
McDonald's
10.2024 - 10.2025
- Provided excellent customer service, responding to inquiries and resolving issues efficiently.
- Collaborated with team members to maintain cleanliness and organization in work areas.
- Processed customer transactions efficiently using point-of-sale systems.
Care Pro
Home Instead
01.2024 - 08.2024
- Provided individualized care and support to clients, enhancing daily living activities and overall well-being.
- Developed and implemented personalized care plans, ensuring alignment with client needs and preferences.
- Coordinated communication between clients, families, and healthcare professionals to facilitate optimal care delivery.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
Sales Associate
Academy Sports and Outdoors
11.2023 - 01.2024
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained knowledge of products, assisting customers in making informed purchase decisions.
- Executed sales strategies to drive revenue growth during peak seasons.
- Collaborated with team members to achieve store sales goals and enhance customer experience.
Sales Associate
The Health Museum
12.2018 - 05.2019
- Processed membership applications and renewals efficiently, ensuring data accuracy and compliance with established protocols.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
Data Entry Clerk
The Houston Museum of Natural Science
07.2016 - 08.2018
- Entered and maintained accurate data into company databases to ensure information integrity.
- Verified accuracy of data entered into system to produce error-free reports.
Prep Cook
LA Crawfish
08.2015 - 07.2016
- Maintained cleanliness and organization of kitchen workspace and equipment.
- Followed food safety guidelines to ensure proper handling and storage.
- Prepped meats and ingredients by washing, chopping, and dicing.
Education
Graduate Certificate - Business
DeVry University
Lisle, IL12-2023
Skills
- Multitasking and organization
- Customer service
- Attention to detail
- Customer engagement
- Data entry
- Time management
- Accuracy and attention to detail
- Problem solving
- Kitchen organization
- Food safety
Timeline
Crew Team Member
McDonald's
10.2024 - 10.2025
Care Pro
Home Instead
01.2024 - 08.2024
Sales Associate
Academy Sports and Outdoors
11.2023 - 01.2024
Delivery Driver
DoorDash
08.2020 - Current
Sales Associate
The Health Museum
12.2018 - 05.2019
Rideshare Driver
Uber
12.2017 - Current
Data Entry Clerk
The Houston Museum of Natural Science
07.2016 - 08.2018
Prep Cook
LA Crawfish
08.2015 - 07.2016
Graduate Certificate - Business
DeVry University