Ziandria Crayton
Atlanta,GA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Customer Experience Specialist
Delta Air Lines, Inc
03.2023 - Current
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Negotiated solutions with dissatisfied customers, often turning potential negative reviews into positive testimonials.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Implemented new strategies to reduce average call handling time, increasing productivity and customer satisfaction.
- Collaborated with team members to create a positive work environment and improve overall customer experience.
- Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
Revenue Cycle Patient Access Representative
Piedmont Newnan Hospital
04.2022 - 03.2023
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
Revenue Cycle Patient Access Representative
Ochsner Medical Center
11.2019 - 09.2021
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
Data Entry Clerk
Source HOV Services
02.2014 - 02.2017
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Completed data entry tasks with accuracy and efficiency.
- Verified accuracy of data entered into system to produce error-free reports.
- Organized, sorted, and checked input data against original documents.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Created and maintained data entry logs to track data entry activities.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Scanned documents and saved in database to keep records of essential organizational information.
- Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
- Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.
Education
Bachelor of Science - Industrial And Organizational Psychology
Capella University
Minneapolis, MN04.2027
GED -
Georgia Department of Adult Education
Atlanta, GA09.2006
Skills
- Client Advocacy
- CRM Software
- Trend Monitoring
- Request management
- Customer service excellence
- Teamwork and Collaboration
- Problem-solving abilities
- Time Management
- Organizational Skills
- Training Coordination
- Data Entry
- Spreadsheet Management
- Fast Typing Speed
- Data Processing
Timeline
Customer Experience Specialist
Delta Air Lines, Inc
03.2023 - Current
Revenue Cycle Patient Access Representative
Piedmont Newnan Hospital
04.2022 - 03.2023
Revenue Cycle Patient Access Representative
Ochsner Medical Center
11.2019 - 09.2021
Data Entry Clerk
Source HOV Services
02.2014 - 02.2017
Bachelor of Science - Industrial And Organizational Psychology
Capella University
GED -
Georgia Department of Adult Education
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