Ziane Perrin
Chesapeake,VA
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated at Sentara through exceptional service and empathy. Adept in cash handling and problem-solving, my outgoing personality and teamwork skills have consistently boosted sales and fostered positive relationships. Excel in high-stress situations, always prioritizing customer needs and company policies.
Overview
6
6
years of professional experience
Work History
Sales Associate
Gen Mobile
05.2023 - 11.2024
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Patient Service Representative
Sentara
04.2021 - 03.2022
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
Customer Service Representative
Newland Managment
03.2019 - 04.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
High School Diploma -
Granby High School
Norfolk, VA06-2018
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Relationship building
- Outgoing personality
- Cash handling
- Flexible schedule
- Stocking and receiving
- Microsoft outlook
- Customer relations
Timeline
Sales Associate
Gen Mobile
05.2023 - 11.2024
Patient Service Representative
Sentara
04.2021 - 03.2022
Customer Service Representative
Newland Managment
03.2019 - 04.2021
High School Diploma -
Granby High School
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