Mairym Rivera
Egg Harbor City,NJ
Summary
Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
I'm a very sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.
Overview
14
14
years of professional experience
Work History
Server
Olive Garden Restaurant
Mays Landing, NJ
08.2021 - 10.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Operated POS terminals to input orders, split bills and calculate totals.
PCA
Atlanticare Regional Medical Center
Atlantic City, NJ
11.2013 - 10.2022
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
- Maintained accurate records of client care services provided on a daily basis.
- Monitored vital signs such as blood pressure and pulse rate for clients under medical care.
- Helped patients to perform range-of-motion exercises as instructed by physical therapists or other healthcare professionals.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Accompanied clients to doctor's appointments and outings when necessary.
- Collaborated with family members and other healthcare professionals to develop individualized care plans for each patient's needs.
- Educated families about proper nutrition for their loved ones in order to maintain good health.
- Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
- Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
- Responded promptly to emergency situations according to established protocols.
- Prepared meals according to dietary guidelines set forth by the physician or dietitian.
- Transported clients from one location to another in an efficient manner.
- Assisted patients with recreational activities such as reading books or playing board games.
- Administered medications orally or topically as directed by physician orders.
Teller Supervisor
TD Bank
Galloway, NJ
08.2012 - 09.2016
- Provided daily supervision and guidance to teller staff, ensuring compliance with bank policies and procedures.
- Conducted performance reviews of tellers, providing feedback on areas of strength and opportunities for improvement.
- Developed and implemented strategies to ensure customer satisfaction and meet service standards.
- Identified training needs for tellers, created learning materials, and conducted regular training sessions.
- Monitored cash levels in all drawers; balanced cash drawers at the end of each shift.
- Resolved customer complaints promptly and efficiently while maintaining high levels of customer service.
- Maintained accurate records of transactions processed by each teller throughout the day.
- Assisted with the development of new products or services to increase customer engagement.
- Created reports that tracked key metrics such as number of transactions per hour, average transaction time.
- Analyzed trends in customer service metrics to identify areas for improvement across the branch network.
- Reviewed suspicious activity reports from tellers; reported any violations to management immediately.
- Ensured proper security protocols were followed including verifying identification when necessary.
- Investigated discrepancies between actual cash counts and computer-generated totals.
- Implemented measures to reduce risk associated with financial crimes including money laundering.
- Managed daily operations within assigned branch locations; provided support during peak times or absences.
- Provided coaching and mentoring to individual team members; facilitated team building activities.
- Recruited, interviewed, hired, trained, evaluated, managed disciplinary actions, and terminated employees when needed.
- Established goals and objectives for the branch; monitored progress against those goals regularly.
- Collaborated with other departments to ensure smooth workflow processes across branches.
- Participated in professional development activities such as seminars or conferences related to banking regulations or best practices.
- Managed and balanced cash vault, audits, and general ledger accounts.
- Supplied tellers with coin and currency.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
Host
Applebee's Neighborhood Grill & Bar
Mays Landing, NJ
06.2010 - 10.2013
- Greeted guests upon arrival and provided them with menus.
- Assisted servers in seating guests by escorting them to their tables.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Managed dining room layout to maximize efficiency of staff members.
- Ensured compliance with health and safety regulations within the restaurant.
- Served as point-of-contact for resolving guest complaints or special requests.
- Performed light administrative duties such as filing documents and taking messages.
- Processed payments from customers using a POS system.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
Server
Chilis Resturant
Mays Landing , NJ
11.2009 - 06.2013
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Implemented feedback from customers to improve service quality and menu offerings.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained new employees to perform duties.
- Served food and beverages to patrons and confirmed complete orders.
- Explained menu items, describing ingredients and cooking methods upon request.
Education
High School Diploma -
Oakcrest High School
Mays Landing, NJ06-2009
Skills
- Beverage Preparation
- Order Management
- Table Bussing
- Table Setting
- Food inspection
- Teamwork and Collaboration
- Attention to Detail
- Flexible and Adaptable
- Food Delivery
- Guest Engagement
- Supply Restocking
- Wine Pairings
- Food Running
- Dining customer service
- Cash Handling
- Special dietary requirements
- Liquor, wine, and food service
- Guest Relations Management
- Point of Sale (POS) system operations
- Bilingual fluency in Spanish
Languages
Spanish
Native/ Bilingual
Accomplishments
Ms.Congeniality Hispanic Alliance of Atlantic county 2006
Timeline
Server
Olive Garden Restaurant
08.2021 - 10.2023
PCA
Atlanticare Regional Medical Center
11.2013 - 10.2022
Teller Supervisor
TD Bank
08.2012 - 09.2016
Host
Applebee's Neighborhood Grill & Bar
06.2010 - 10.2013
Server
Chilis Resturant
11.2009 - 06.2013
High School Diploma -
Oakcrest High School
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