ZIANNI SAMUELS
Plano,TX
Summary
Results-driven professional dedicated to delivering tailored solutions that meet customer needs, consistently establishing strong relationships and ensuring exceptional service quality. Known for agility and adaptability in dynamic environments, leveraging excellent communication skills to foster trust and collaboration. Expertise in identifying opportunities for improvement and implementing strategic initiatives that enhance customer satisfaction. Committed to continuous learning and growth, staying ahead of industry trends to provide innovative solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Director of Operations (Licensing, Contracting & Compliance)
Beyond Superior Insurance
01.2024 - Current
- Built an end-to-end operational department from the ground up, including workflows, documentation, compliance standards, and cross-functional processes.
- Designed and launched scalable onboarding systems, including handbooks, credentialing workflows, and SOPs that improved operational efficiency and agent readiness.
- Oversaw multi-carrier licensing, appointments, renewals, and contracting with zero compliance issues, ensuring regulatory alignment across all workflows.
- Implemented data-driven operational controls and escalation paths that reduced turnaround times and improved service delivery.
- Served as the primary decision-maker for operational architecture, compliance escalations, and process optimization initiatives.
- Created audit-ready systems that strengthened risk mitigation and supported organizational growth.
Contracting & Operations Lead
Pitch Health Solutions
01.2025 - 01.2026
- Managed high-volume contracting workflows, ensuring accuracy, compliance, and timely processing across ACA and Medicare lines of business.
- Led cross-functional coordination between agents, carriers, compliance, and leadership to streamline onboarding and credentialing processes.
- Acted as the primary escalation point for licensing, contracting, and documentation issues, resolving bottlenecks and improving operational clarity.
- Improved communication workflows by establishing clear expectations, SLAs, and follow-up standards across distributed teams.
- Supported leadership with process improvement initiatives, documentation updates, and operational reporting.
- Managed high-volume communication pipelines, ensuring timely responses, consistent support, and improved service quality across a large agent population.
Insurance Agent & Operations Support Roles
Ritter Insurance Marketing
01.2023 - 01.2024
- Guided clients through Medicare and ACA plan selection with accuracy, compliance, and strong customer experience.
- Strengthened onboarding and documentation standards across multiple product lines.
- Improved workflows to reduce errors and increase client satisfaction.
- Collaborated with compliance teams to ensure regulatory alignment across all enrollments.
Insurance Agent & Operations Support Roles
True Coverage LLC
01.2022 - 01.2023
- Guided clients through Medicare and ACA plan selection with accuracy, compliance, and strong customer experience.
- Strengthened onboarding and documentation standards across multiple product lines.
- Improved workflows to reduce errors and increase client satisfaction.
- Collaborated with compliance teams to ensure regulatory alignment across all enrollments.
Insurance Agent & Operations Support Roles
Platinum Choice Healthcare
01.2020 - 01.2022
- Guided clients through Medicare and ACA plan selection with accuracy, compliance, and strong customer experience.
- Strengthened onboarding and documentation standards across multiple product lines.
- Improved workflows to reduce errors and increase client satisfaction.
- Collaborated with compliance teams to ensure regulatory alignment across all enrollments.
Education
General Studies -
Tunxis Community College
General Studies - undefined
Windsor High School
Skills
- Carrier portal navigation
- Dashboard creation and workflow metrics analysis
- Workflow optimization and mapping
- Effective communication system utilization
Certification
- AHIP Medicare + Fraud, Waste & Abuse (2025)
- CMS Marketplace Registration (2025)
Timeline
Contracting & Operations Lead
Pitch Health Solutions
01.2025 - 01.2026
Director of Operations (Licensing, Contracting & Compliance)
Beyond Superior Insurance
01.2024 - Current
Insurance Agent & Operations Support Roles
Ritter Insurance Marketing
01.2023 - 01.2024
Insurance Agent & Operations Support Roles
True Coverage LLC
01.2022 - 01.2023
Insurance Agent & Operations Support Roles
Platinum Choice Healthcare
01.2020 - 01.2022
General Studies - undefined
Windsor High School
General Studies -
Tunxis Community College
Core Competencies
- Business Operations & CX Optimization
- Cross-Functional Project Leadership
- Workflow Design & Process Improvement (LEAN-aligned)
- CRM & Data-Driven Operations (Salesforce/CRM platforms)
- Operational Analytics & Reporting
- High-Volume Communication Management
- Compliance Oversight & Risk Mitigation
- SOP Development & Documentation Architecture
- Stakeholder Alignment & Change Management
- Training, Onboarding & Team Readiness